See more imagesASUS - ProArt 27" 5K IPS Professional Monitor with HDR (DisplayPort, HDMI) - Black
- Model:
- PA27JCV
- SKU:
- 6620167
Highly rated by customers for:
See more imagesHighly rated by customers for:
JohnK Posted
Got vertical lines (that's how it starts, then the monitor just dies) in month 8. Stay away there's an obvious design/manufacturing problem. Nice monitor when it did work but why gamble with your money if the product can't last a year. Both monitors died within 3 weeks of each other. Good news is that they have a 3 yr warranty, bad news is that you have to wait a month before you get the replacement.
Posted
Dear JohnK,
Thank you for sharing your experience with the ASUS PA27JCV Professional Monitor. We sincerely apologize for the vertical line issue and the frustration caused by both monitors failing within a short period of time. This is not the quality we strive to provide, and we regret the inconvenience you’ve experienced.
To further investigate the problem and explore possible repair or replacement options under the warranty, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our team will be glad to assist you and ensure this matter is addressed appropriately.
Your feedback will also be passed along to our product tea for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504036675-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Aaron Posted
Very promising but mine came defective. I had black dot in my screen. Attached is the pic.
Posted
Dear Aaron,
It's our sincere regret to hear that you received a defective monitor, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504036675-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Scotty Posted
Avoid purchasing this monitor if you need a built-in KVM, especially for use with Apple devices. While the Apple Studio Display lacks a KVM—which might make this monitor seem like a tempting alternative—the KVM functionality here is unreliable for daily use with Macs. MacBooks connected via USB-C are often not detected when plugged in, and a Mac connected permanently via HDMI does not wake from sleep via keyboard or mouse. There has been no meaningful support response to fix these issues.
Posted
Dear Scotty,
Thank you for your feedback regarding the ASUS PA27JCV monitor. We’re sorry to hear about the issues you’ve experienced with KVM functionality and connectivity on Apple devices. We understand how frustrating this can be and apologize for the inconvenience. To further investigate the reported issue, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504036675-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support