See more imagesASUS - ROG Flow X13 13.4" Touch Screen Gaming Laptop 1920 x 1200 FHD AMD Ryzen 9 with 16GB Memory - 512GB SSD - Off Black
- Model:
- GV302XA-X13.R9512
- SKU:
- 6535502
Highly rated by customers for:
See more imagesHighly rated by customers for:
SagaciousB Posted
I'm giving up and returning this. Out of the box, this would not come out of sleep without rebooting. I tried everything I could to resolve it, updating drivers, settings, etc. Eventually, I re-installed Windows 11 keeping user settings/apps. No luck. Then from scratch. That seemed to fix it (for a bit). But, that didn't matter. There were still graphics stability problems - any 3D game or benchmark would crash the graphics system. No driver updates or anything would resolve it. I've wasted an entire day trying to get a brand new laptop to work as expected. Not worth my time, and I don't need these headaches down the road. Forums showed a lot of people have had ongoing sleep and stability problems with the Flow x13. I don't need to join this crowd. Shame, because otherwise it is a very snappy little computer, and the graphics performance was actually impressive enough (until it would crash). I also found the display colors were off and it seemed poorly calibrated - which I managed to fix with AMD's brightness adjustment (not screen brightness level). It also wasn't super uniform. I questioned if it'd be adequate for photo editing. Apparently the higher end versions of this with dedicated graphics chips have a better display.
Posted
Dear Sagacious B,
We regret to learn about the issues you've had with the notebook. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2312010859-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cinizzy Posted
Garbage computer; Does not do well connecting to external monitors. Always have issues with sound. The screen turns black on me and I have to restart it for it to work again. I've only had it for a couple of months but now have to deal with Asus since best buy says I can't return it.
Posted
Dear Cinizzy,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2312010859-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
https://www.asus.com/support/faq/1014276/
CoderGamer Posted
Everything was working well until all of a sudden I started getting blue screen of death multiple times in a day. Even a clean install did not help.
Posted
Dear CoderGamer,
We regret to learn that you are experiencing bluescreen of death issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2312010859-0003).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
asdsadasdasdas Posted
No video card in this model what the heck. No videocard means no video games
Posted
Dear Valued Customer,
We regret to learn that you've received the laptop without a graphics card. In the view of our brand, this is not representative of the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We are committed to providing our customers with the best possible experience and we apologize for any inconvenience this may have caused. We understand how disappointing it must have been to receive a product that was not up to your expectations. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. Based on what you have described, it sounds like a defect. We recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2312010859-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support