See more imagesASUS - ROG Flow X13 13.4" Touch Screen Gaming Laptop 1920 x 1200 FHD AMD Ryzen 9 with 16GB Memory - 512GB SSD - Off Black
- Model:
- GV302XA-X13.R9512
- SKU:
- 6535502
Highly rated by customers for:
See more imagesHighly rated by customers for:
GustavoA Posted
This laptop promise to be the joker in the deck, yet, it gives me BLUESCREEN when I'm doing the most basic things that requires no performance at all..
Posted
Dear Gustavo A,
We sincerely apologize for the BSOD issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310027160-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/
JoshuaI Posted
Overpriced hot garbage with overpriced hot garbage add-ons. Does not perform up to the price paid for. My 5 year older laptop with GTX 1060 out performs this.
Posted
Dear Joshua,
We regret to learn that the product didn't meet your full expectations. We strive to make sure that our customers have the best possible experience with our products. We take your feedback seriously and will be using it to make improvements for the future. We sincerely apologize for the inconvenience caused.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2310027160-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support