See more imagesASUS - ROG Flow X13 13.4" Touch Screen Gaming Laptop 1920 x 1200 FHD AMD Ryzen 9 with 16GB Memory - 512GB SSD - Off Black
- Model:
- GV302XA-X13.R9512
- SKU:
- 6535502
Highly rated by customers for:
See more imagesHighly rated by customers for:
MarekK Posted
The X13 2023 is in general a good machine. Two things that do not work for me though, when I'm using external screen connected via USB-C. 1. I cannot start the computer with lid closed [clamshell] using side power button. It's annoying that I need to open it up, I'm using only external screen. 2. When I'm using external screen visa USB-C, the audio is not working! Works fine when I disconnect the laptop from the screen. Perhaps some future updates will solve this, but how long will I wait? AssUS support is not responding and closing my support requests without solution. This should not happen on the premium brand/device!
Posted
Dear Marek K,
Please accept our sincere apologies for the problems you've encountered with the notebook and our support team, as well as the inconvenience. This is not the quality of service we aim to provide. We understand how frustrating this must be for you and we will do everything we can to make it right. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which our Product team will review.
Allow us to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2312026990-0004" as a reference so that we can further investigate the problem. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
TDTL Posted
Good fast light weight laptop. Took off 1 star because the internal speaker doesn't work under Linux. Apparently, Asus didn't provide some chip information to the BIOS. Took off another start because, when it goes into sleep mode, the laptop will freeze with blinking keyboard (both in Windows and Linux).
Posted
Dear Valued Customer,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2312026990-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
Victor Posted
Was thinking that the Ryzen processor and iGPU would help with the laptop's battery life. Maybe has 2 - 3 hours of SOT just watching some YouTube videos and general browsing. Was going to use this for a Consultant Role being the perfect combination of light, powerful, and portable, but most likely going to end up returning it. Also when bought, the screen did not turn on so I had to reattach the display adapter. Overall, a fun laptop with good build quality, but would not recommend.
Posted
Dear Victor,
We regret to learn that you are experiencing battery draining issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2312026990-0003).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
LinA Posted
Light and high performance laptop. However, the quality is a concern. After using for one month, the right usbc port cannot detect monitors
Posted
Dear Lin A,
We sincerely apologize for the USB-C issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2312026990-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042417/
Andrey Posted
It seemed to be a nice laptop; compact, stylish, and well made! The sound was a little shy, compared to Lenovo Thinkpad, for instance. I liked pretty much everything about this laptop, but I had to return it due to a malfunctioning touchpad. The touchpad was very insensitive, even when I changed its sensitivity to very high. I purposely went to Best Buy and checked other Asus laptops' touchpads, which all seemed to work just fine.
Posted
Dear Andrey,
We regret to learn about the touchpad issue you have had with the notebook. Please accept our humble apologies for the inconvenience. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2312026990-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support