ASUS ROG Flow X16 16" 2.5K 240Hz 3ms Gaming Laptop Intel Core i9 32GB DDR5 GeForce RTX 4060 1TB SSD Off Black GV601VV-BH96

82% would recommend to a friend

Customers are saying

Customers regard the ROG Flow X16's touchscreen as a significant positive, praising its responsiveness and brightness, finding it particularly useful for lap users. Its performance also receives high marks, with users reporting excellent gaming and professional application capabilities. However, some users note that the laptop can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 1 Showing 0 of 0 reviews

Rated 1 out of 5 stars
Great Concept, Faulty Execution
Jn415 Posted 1 year ago
I've had this computer for about 2 months. Right out of the box the machine was throwing bsod errors within a couple of days. I tried to suck it up and deal with it but now that I'm 2 months in the computer freezes up constantly, restarts frequently, and is waaaaayyyyy slower than it should be for a $2k machine. Also I checked the event viewer and the machine has thrown 97 hardware events in less than 2 months. I'll be returning this item.
No, I would not recommend this to a friend
Unhelpful (2)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear Jn415,

We sincerely apologize for the system performance issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.

Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2310021382-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Rated 1 out of 5 stars
Do not buy
Michael Posted 1 year ago
I purchased this item with high expectations. The first one I ordered would not do common updates so I returned it immediately to swap for a new one. The new come comes, and now it also is having issues where the keyboard flickers when it is in sleep mode. Will be returning in the morning and purchasing a different laptop completely. Very disappointed.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear Michael,

Thank you for your comment.

We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections. Issues you have had with the two laptops are random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty
Rated 1 out of 5 stars
Waste of Money
GregG Posted 1 year ago
I liked the computer but had to get a replacement in the first week of having it because the memory was faulty. Due to the memory the laptop couldn’t update any system updates and when I ran a memory diagnostic tool it crashed the laptop 3 times. When I was exchanging it at Best Buy they also tried to reset it but then even the reset failed because it couldn’t complete required updates. So when I got my replacement it wouldn’t even turn on because either the charger didn’t work or something was wrong with the internals of the laptop. I enjoyed the week that I had a functional laptop but the price they are asking for this laptop is not worth the amount of mechanical problems that it has. I really hope they figure out what’s wrong so they can make a actual functional product in the future.
No, I would not recommend this to a friend
Unhelpful (6)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear Greg G,

We sincerely apologize for the issues you've faced with this laptop model and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.

We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2310021382-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Page 1 0 of 0 reviews

Customer reviews from https://www.asus.com
Syndicated rating, 5 out of 5 stars with 1 review on https://www.asus.com.
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Customer reviews from https://www.asus.com
Syndicated rating, 5 out of 5 stars with 1 review on https://www.asus.com.
See all https://www.asus.com reviews

Customers are saying

This summary was generated by AI based on customer reviews.

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Most Relevant

Top Mentions

Rated 1 out of 5 stars
Great Concept, Faulty Execution
Jn415 Posted 1 year ago
I've had this computer for about 2 months. Right out of the box the machine was throwing bsod errors within a couple of days. I tried to suck it up and deal with it but now that I'm 2 months in the computer freezes up constantly, restarts frequently, and is waaaaayyyyy slower than it should be for a $2k machine. Also I checked the event viewer and the machine has thrown 97 hardware events in less than 2 months. I'll be returning this item.
No, I would not recommend this to a friend
Unhelpful (2)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear Jn415,

We sincerely apologize for the system performance issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.

Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2310021382-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Rated 1 out of 5 stars
Do not buy
Michael Posted 1 year ago
I purchased this item with high expectations. The first one I ordered would not do common updates so I returned it immediately to swap for a new one. The new come comes, and now it also is having issues where the keyboard flickers when it is in sleep mode. Will be returning in the morning and purchasing a different laptop completely. Very disappointed.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear Michael,

Thank you for your comment.

We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections. Issues you have had with the two laptops are random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty
Rated 1 out of 5 stars
Waste of Money
GregG Posted 1 year ago
I liked the computer but had to get a replacement in the first week of having it because the memory was faulty. Due to the memory the laptop couldn’t update any system updates and when I ran a memory diagnostic tool it crashed the laptop 3 times. When I was exchanging it at Best Buy they also tried to reset it but then even the reset failed because it couldn’t complete required updates. So when I got my replacement it wouldn’t even turn on because either the charger didn’t work or something was wrong with the internals of the laptop. I enjoyed the week that I had a functional laptop but the price they are asking for this laptop is not worth the amount of mechanical problems that it has. I really hope they figure out what’s wrong so they can make a actual functional product in the future.
No, I would not recommend this to a friend
Unhelpful (6)
Report Comment
Brand response from ASUS Answers
Posted 1 year ago
Dear Greg G,

We sincerely apologize for the issues you've faced with this laptop model and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.

We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2310021382-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Page 1 0 of 0 reviews

Clearance

Save $400

$1,999.99

Great Concept, Faulty Execution

Jn415 Posted 1 year ago

I've had this computer for about 2 months. Right out of the box the machine was throwing bsod errors within a couple of days. I tried to suck it up and deal with it but now that I'm 2 months in the computer freezes up constantly, restarts frequently, and is waaaaayyyyy slower than it should be for a $2k machine. Also I checked the event viewer and the machine has thrown 97 hardware events in less than 2 months. I'll be returning this item.

No, I would not recommend this to a friend

Unhelpful (2)

ReportComment

Brand response from ASUS Answers

Posted 1 year ago

Dear Jn415,

We sincerely apologize for the system performance issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.

Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2310021382-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/ Asus

Do not buy

Michael Posted 1 year ago

I purchased this item with high expectations. The first one I ordered would not do common updates so I returned it immediately to swap for a new one. The new come comes, and now it also is having issues where the keyboard flickers when it is in sleep mode. Will be returning in the morning and purchasing a different laptop completely. Very disappointed.

Unhelpful (0)

Dear Michael,

Thank you for your comment.

We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections. Issues you have had with the two laptops are random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty Asus

Waste of Money

GregG Posted 1 year ago

I liked the computer but had to get a replacement in the first week of having it because the memory was faulty. Due to the memory the laptop couldn’t update any system updates and when I ran a memory diagnostic tool it crashed the laptop 3 times. When I was exchanging it at Best Buy they also tried to reset it but then even the reset failed because it couldn’t complete required updates. So when I got my replacement it wouldn’t even turn on because either the charger didn’t work or something was wrong with the internals of the laptop. I enjoyed the week that I had a functional laptop but the price they are asking for this laptop is not worth the amount of mechanical problems that it has. I really hope they figure out what’s wrong so they can make a actual functional product in the future.

Unhelpful (6)

Dear Greg G,

We sincerely apologize for the issues you've faced with this laptop model and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.

We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2310021382-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support Asus

Customer Ratings & Reviews