See more imagesASUS - RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router - Black
- Model:
- RT-AX82U V2
- SKU:
- 6532136
Highly rated by customers for:
See more imagesHighly rated by customers for:
Ricky Posted
This router worker well for 24 days and then stopped broadcasting wi-fi. Despite the paper insert that came in the box, the Asus Customer Support website said to contact Best Buy. After going through the usual troubleshooting steps, Best Buy chat support told me to bring the device into the store. The store told me to contact Asus since the device was outside the return period. I’ve learned my lesson with both of these companies.
Posted
Dear Ricky,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS RT-AX82U V2 router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below.
Should the issue persist, please email us at customerloyalty@asus.com and include the case number "N2305049616-0022" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Failed Internet access through router - https://www.asus.com/us/support/faq/1030645/
MikeF Posted
My review is low because I had to return the equipment because I found it online $60 off within the next day of purchase. When I tried to get the price match guarantee. the local store would not match the price I found which caused me to return it.
Posted
Dear MikeF,
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused you.
If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Kabi Posted
Software a janky. 2.4ghz kept going out every other day. Restarting it will fix it but I didn't buy a $200 router to perform less than my old one. QOS could be better. Don't really see the difference between the Gaming port and LAN 2.
Posted
Dear Kabi,
We regret to learn that you having connectivity issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2012021798-0026)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919
Marvinnic213 Posted
Bought it not even a year ago and it went bad can’t even rest.. called asus and they tell me I have to wait 5 to 6 business days for them to reach out to me to send over my router for repairs
Posted
Dear Marvinnic213,
We're sorry to hear that the router is not working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2305049616-0013" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Matt Posted
Bought this router in April 2025 to use the higher bandwidth from my internet provider. About nine months later (January 2026), the Wi‑Fi stopped working. I spent several hours troubleshooting using online forums, including performing multiple factory resets and manually updating the firmware from the Asus website. None of these steps resolved the issue, so I switched back to my five‑year‑old Netgear router, which still works reliably and will serve as a temporary solution until I get a newer replacement. In the past I’ve found Netgear routers much easier to set up. By comparison, configuring this Asus model felt complicated and not very intuitive. Users who are comfortable with advanced networking settings might appreciate the flexibility, but for my needs it was more than I required. Given the setup complexity and the fact that the Wi‑Fi failed in under a year, I’ve decided to return this router and go back to a brand that has been more reliable for me over time.
Posted
Dear Matt,
We sincerely apologize for the complete Wi-Fi failure of your router after only nine months and the significant frustration you experienced with both its complexity and reliability. This is certainly not the performance or ease of use we aim to deliver. Your detailed account of troubleshooting, including factory resets and manual firmware updates, indicates a clear product malfunction. We understand your decision to return the router and appreciate your feedback regarding the setup experience and the premature hardware failure. These insights are invaluable and will be shared directly with our product development teams to drive continuous improvement. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Chrykjec Posted
Design was amazing but support and everything else was bad First had issues setting it up; called asus and they said the router is defective when it took me some manually playing around to make it work. The range was horrible l, at times was being disconnected , my ring doorbell had a poor connection. Added a mesh adapter which didn’t help much / finally got rid of asus… unfriendly foreign people while speaking with them they didn’t understand/told me incorrect information — didn’t give me much of an impression of this company
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Chrykjec,
We're sorry to hear about the unfortunate experience you had with connection on this model as well as the issue you had with our support team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
MichaelS Posted
STAY AWAY FROM TERRIBLE ROUTER. I'm an ex-computer tech. I've run our network in our building for 18 years. I know far more than the average person, but it shouldn't take more than the average person's knowledge level to run a router. First router we've used that won't stay connected through any browser. Loses website connections (all open tabs) many times per day. Reset, firmware update, simplify configuration, stock or modified, IT LOSES CONNECTION FOR 5-10 MINUTES AT A TIME MANY TIMES PER DAY. This happens while painlessly being connected to any number of RDP clients, or none. Doesn't matter. Would never recommend. And now BB only has a 14 day return policy, so no returns. Replaced it with a NETGEAR Nighthawk WiFi 6E Router (RAXE300). It's run perfectly without any changes on our end since we installed it. Bought is using Prime, since they have free returns and will even pay the shipping.
Posted
Dear MichaelS,
I'm sorry to hear that you are experiencing network issues . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2012021798-0029) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
RickB Posted
I bought this router in April of 2025 with a 3 year warranty. On January 25 the 5ghz signal stopped working and the 2.4ghz signal only works up to about 10 feet away. I went to Asus and they said I needed to contact Best Buy. I chatted online and the agent said I needed to bring it in to have the Geek Squad look at it. I made an appointment and went I went in for my appointment I was told they can't do anything for me and that I needed to go to Asus. The chat agent should have told me that instead of having me was another day. Best Buy gets no stars for their customer service!
Posted
Dear RickB,
We apologize for the complete failure of your router's 5GHz signal and the severely degraded 2.4GHz range, especially after only nine months of use and while still under a 3-year warranty. The runaround you've experienced between ASUS and Best Buy for warranty service is unacceptable and incredibly frustrating. Please know that all ASUS products undergo intensive quality control testing and inspections; this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Should you need assistance sending the unit in for warranty service, you can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
ShannonV Posted
1 month and one day after I installed this in my home it stopped working. It was wonderful until then. Hooked up my 5 year old Asus router and got back online. Tried all the troubleshooting and resets, and nothing. 2 hours spent on phone/chats with both Asus and Best Buy..both finger pointing each other and no help. 2 year warranty means nothing. Your time means nothing. I would stay away from both Asus and Best Buy.
Posted
Dear Shannon V,
We're sorry to hear that the router stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2305049616-0019" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
SusanK Posted
It quit working after about 6 months due to an Asus IT issue. Their support team wasn’t able to correct the issue and had to submit a higher level ticket. That left me without WiFi for an expected 4 to 6 days. I’ve disconnected it and gone with a different brand. I’d return this item if I could. Total waste of money and time
Posted
Dear Susan K,
We're sorry to hear that the router stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2305049616-0024" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Matias Posted
I never write bad reviews, but my experience with ASUS has been appalling. Out of nowhere, my relatively new router stopped producing networks in either 2.4 or 5ghz. I call ASUS and they tell me to mail the unit in for repairs (the shipping paid by me), as the warranty is about to expire. I do as they say, within the timeframe they recommended so as to not let the warranty expire. This whole ordeal means weeks without wifi, by the way. I then get an email from ASUS support charging me the price of a brand new router, claiming the warranty was expired all along. This was along with processing fees supposedly mentioned in the terms and conditions, the link to which required an ASUS login and password, so I could not access it. This is scam-like behavior by ASUS, and I will avoid all their products like the plague in the future. If you must buy an ASUS product, have no faith in their support or repair capabilities.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
CaitlinT Posted
Bought in the summer of 2024, it died by January 2026. I got about a year and a half out if it before the radio chips burned out. This is the second Asus product I have purchased that did not make it to two years. I purchased a laptop and the hard drive failed a year and a half after purchase. DONE with junk Asus products. I would absolutely not recommend Asus products to anyone.
Posted
Dear CaitlinT ,
We apologize for the inconvenience you have encountered with your router. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2305049616-0030.
Thank you for choosing ASUS!
Best Regards,
Anya M.
ASUS Customer Loyalty US Support
timothy Posted
i just got this item today an i did the normal steps unplug my modem an plugged it in an the router did the easy set up an even watched the video maybe some advance settings to change and 1 feet away i was getting 10 megabytes down an 10 up an i have verizon viber an i test my lane an i was getting 1000 out of 1000 so i tested it in my living room an i was getting .05 down an .06 up to the point where the wifi dropped off my seach on my phone till i moved closer to it an it came back with one sigal bar an 3 just one so not for me sorry 
Posted
Dear Timothy,
We are sorry to hear about the issues you are having with connection on this model. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1030641/#:~:text=Restore%20the%20router%20to%20default%20settings.&text=(1)%20Press%20the%20RESET%20button,the%20router%20is%20rebooting%20itself.
DaleH Posted
I have only owned this router for a month, and now the signal doesn't reach further than immediately in front of the router. Warranty process is terrible in that if they can'tf fix it over the phone, they escalate you to the next stage and won't call you for 2 business days. My partner and I work from home and will now be without internet for at least two days because they could care less. Buy a different brans. Most other brands replace their products with no questions.
Posted
Dear Dale H,
We sincerely apologize for the connectivity issue you're facing with the router and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2502028881-0001" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Chas Posted
I got this thinking the good reviews were going to outwiegh the bad, it was $200, and asus brand gave the impression it was reliable. It worked until it didnt. My connection speed was great when it was connected. Then randomly it started disconnecting from the internet. At first I thought it was just temproary issues with. After a while it became apparent the issue was indefinite. There was no correcting it. When I went to the 1 star reviews of this item, it appeared everyone mentioned the same problem. Wow...welp..out of $200.
CurtE Posted
Very disappointed with this Asus Router. It stopped working after 3 months. It will not power up. Best Buy would not refund it (return policy is 15 days) and Asus would not refund it and required paying for a second one in order for a replacement to be shipped. Asus' warranty is a joke. Do not buy their routers (or at least this model).
Posted
Dear Curt E,
We regret to hear that your ASUS RT-AX82U Router is no longer functioning and that you've encountered difficulties with both our support and the reseller team. We understand how this may have affected your experience, and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To ensure this matter is thoroughly reviewed and swiftly addressed, please email us at customerloyalty@asus.com and reference case number N2305049616-0029. We understand the urgency of having a fully operational unit and remain dedicated to resolving this issue for you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
SergioM Posted
February 22, 2025 Router worked for under two hours. The range was worse than the old spectrum router I was going to replace it with. I had no signal. I connected the old internet router and presto I once again have internet. I should have have listen to the many bad reviews. I still gave it a chance but, I now regret the purchase. Will be returning this router tomorrow.
Posted
Dear SergioM,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are unable to establish a connection. This router works with Spectrum internet services. To resolve this, check if the security credentials from Spectrum matches the router's configuration. Additionally, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. If the router is running with an older firmware version, update it to the most current version posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax82u/helpdesk_bios?model2Name=RT-AX82U . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Leandro Posted
The product does not perform as expected. For some reason it is causing random packet loss and not passing traffic for a few seconds. If you are browsing websites you won’t notice it, but if stream, use vpn for work, or play video games, you are definitely going to notice the issues.
Posted
Dear Leandro,
We sincerely apologize for the connectivity issues you're experiencing with the RT-AX82U V2 router and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049616-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
JDecker Posted
It constantly needs to be rebooted to improve WiFi performance, and has completely froze up at least twice in 6 months. Asus routers used to be reliable, now they are as useless as Netgears.
Posted
Dear JDecker,
We apologize for the connectivity issues you're experiencing with the ASUS RT-AX82U V2 Router and the inconvenience this may have caused. This is not representative of our typical product quality. To resolve the issue, please refer to the troubleshooting steps in the FAQ below. If the problem continues, don’t hesitate to contact our support team at https://www.asus.com/us/support/CallUs for further assistance or repair services.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049616-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Neezy Posted
I was looking for a gaming router and this was not it. It was more flash with the lighting than anything. It actuslly decreased my wifi and ethernet speed. Would not recommend.
Posted
Dear Neezy,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS RT-AX82U V2 router and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049616-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/