See more imagesASUS - RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router - Black
- Model:
- RT-AX82U V2
- SKU:
- 6532136
Highly rated by customers for:
See more imagesHighly rated by customers for:
Tahaa Posted
5Ghz band speed and range is exceptional. 2.4Ghz band is terrible. If you don’t need a good 2.4ghz band then this is great. 1 foot from router I get 100+ mbps and 10 feet away unobstructed getting barely 8 mbps on 2.4. Most smart home devices require a good 2.4ghz connection, but this router can not provide that. Will be returning as I am in the return period still.
Posted
Dear Tahaa,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing connection problems with 2.4GHz band with. Legacy devices may not work properly with WIFI-6, please check updates for these devices. You can try connecting these devices manually to 2.4GHz. Additionally, legacy devices were designed for IPv4 and will unlikely work with IPv6, try to disable IP46. Furthermore, update the firmware if the router is running with an older version, latest firmware version is posted at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax82u/helpdesk_bios?model2Name=RT-AX82U .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
zarndt2134 Posted
After a Year of using a First gen wifi 6 TP Link router, I decided it was time for an upgrade. Enter this Asus router. I won’t lie. Aside from its wifi 6 capability and its slick alien/gamer design. There isn’t much outside of the ordinary. The setup was easy and the experience was great. Then about 2 weeks ago I got a firmware update that ruined my experience. I ended up having my devices constantly disconnected from my network and the have the connection established immediately. Initially I thought it too be an overwhelming amount of devices on the network, when in reality I barely had 1/3rd of it max capacity. After dealing with the constant connection and disconnection my devices, and with little support from Asus, I made the choice to return the unit. Much better options for the same price roughly.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Zarndt2134,
We're sorry to hear about the unfortunate experience you had with the connection on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
shooter7 Posted
~2 months ownership. It replaced my fiber isp's leased calix router; my service is only 50down/50up as it is all I need. Good-no dropped connections, light adjustability, does a fine job for basic internet stuff, decent with gaming (wired), speedtest. Cons- range is TERRIBLE 5K sq foot home with this in center and doesn't cover even half the house, videos over 720 resolution pixelate and buffer (on a hard wired connection), WILD speed fluctuations, and broadcasting from a phone or computer to tv-forget about it. The isp's calix router was LEAPS and BOUNDS better than this one-it ran FLAWLESS for a year. I would (and am) look for something else. (and i'm not spending hours on phone tech support to "fix" something that should work out of the box). My second and last asus product.
Posted
Dear Shooter7,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength. Typically, the coverage of this ZenWIFI is up to 5700 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax82u/helpdesk_bios?model2Name=RT-AX82U. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
yourlocalpootis Posted
it was fast, with low latency and covered my entire house but earlier this month it gave out with no warning or reason.
Posted
Dear yourlocalpootis,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2102064882-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ:How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Shimz Posted
Worked great for about a year and a half, then the random packet loss started causing stutters. Updated firmware, rebooted, trouble shot ONT, and reset router but nothing has solved it. Great speeds and coverage area but may have to replace it due to connection up’s before 2 years. It’s not repeatable enough to prove an issue on a warranty claim.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Shimz,
We certainly understand the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections and are built to last. If packet loss is a random issue, please check if the PC or device accessing the router is getting an excellent signal and internet service is working properly when the problem occurs since this may cause packet loss if internet connection is unstable. If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
tech4me Posted
Worked great until it didn’t. Had it for just under two years. Was solid. Worked perfect. Then it up and died out of the blue. Burnt out, no power to it at all. There was no reason for this. No electrical fluctuations, no thunder storm, just randomly died.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Siva Posted
These manufacturers sell expensive routers with zero customer service support. I called customer care for help, provided the serial number, and confirmed the warranty. When I requested assistance, the representative said they needed to restart the system first before proceeding. After waiting on hold for a while, the call got disconnected with no follow-up. Instead of dealing with these overpriced routers, I’m considering switching to my internet provider’s router for peace of mind.
Posted
Dear Siva,
It is our sincere apologies that you are experiencing issues with your router and that you have encountered difficulties in contacting our technical support staff. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2307045372-0004" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Jeremiah Posted
It works worse then my 6 year old netgear router. It doesn't like my 2 roku devices kept cutting out and disconnecting. Had to restart roku every hour. Hooked my old router back up and i dont have any issues.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Jeremiah,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. Please try to update the firmware using the FAQ linked below. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102064882-0015) for us to better assist you. Thank you for choosing ASUS!
https://www.asus.com/support/FAQ/1008000/
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Z81cam28 Posted
I purchased this router in August from my local Best Buy after my last router was zapped during a bad storm. After discussing what i was looking for with a sales associate, she was head over heels crazy about this router. Well, either i just got a bad one or they're just junk! When it works, it works fine, but AT LEAST 5 times a day I have ro reset it. I don't do any gaming at all, just stream TV on 2 TV's and have some cameras around the house. The TV's constantly freeze and the cameras always go out. I've had some cheap routers that didnt have these issue. Completely disappointed with this router!
Greenwood Posted
I have two of these and use them as a mesh system. Asus' router software is a little lacking though. The device constantly will purge / forget the assigned names for devices. Also, it only has 3 cpu cores, and 512mb of ram on board. If you login to the interface and see the ram and cpu are highly utilized, good luck trying to update a setting. Also,the DNS featur on this is horrible. Once you set it up, and if you ever need to go back into the interface using the IP address, it will kick over to the "named address" for your router and time out. When it works, it works fine.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
megamanxero Posted
ASUS products only have tech support for the "life" of the product; keep that in mind. I am rebooting this thing constantly and the app is... okay at best. Has a lot of bells and whistles but falls short on the basics.
Posted
Dear Megamanxero,
We're sorry to hear that you're having issues with the router, and we apologize for the difficulties you have encountered with our support team. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2307045372-0006" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cozy254 Posted
Install was easy through the app. However, i bought this product to replace the router my internet provider gave me and it ended up performing worse. TVs that never buffered started to buffer and lag, started to notice streaming was not as clear, signal did not go as far. I returned this product and will be searching for another router that can perform better
Posted
Dear Valued Customer,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308024257-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
David Posted
It works fine but keeps disconnecting once a day. Trash router and skip this trash router
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Soap Posted
I feel like a lot of these routers are just hype these days. I just went back to using what the ISP provided after not noticing much of a difference in terms of speed/ping/lan. Lights are cool and the port setting would be helpful if you're trying to host a server.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Valued Customer,
We regret to learn that the product didn't meet your full expectations. We apologize for the inconvenience this may have caused you. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2102064882-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1048876/
RafaelC Posted
Been having nothing but problems with the WiFi constantly disconnecting no Matter which settings I use (2.4 or 5G. You also must use cat 6,7 or 8 Ethernet cables if you hard wire the system. If you use cat 5 Ethernet cables you will also have intermittent connectivity issues.
Posted
Dear RafaelC ,
We regret to learn that you having issues connecting ,We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2307045372-0001)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030645/
Rhettmeister Posted
My router died and replaced it temporarily with a $70 TP-Link which has dropout issues. I have over time used all the major brands of routers except for Asus, so after reading all the great reviews, I was excited to give this router a try. Upon setup, my two desktops, my laptop, phone and I-pad all connected. Then the fun began. None of my echo products would connect. Found a workaround on the net of putting them on a guest network. It worked, but a dumb solution. My two TVs would not connect to either network nor would my VOIP phone. At this point, I am having way too much fun. Boxing this sucker back up to return. By the way, I compared the range and speed of this unit with my cheap TP-Link, the speed was marginally better, but the TP-Link has better range.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Rhettmeister,
We're sorry to hear about the unfortunate experience you had with your unit not connecting to some of your wireless devices and that you planning to return it. We do value our customers and take negative customer service experience very seriously. Have you tried updating the firmware? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102064882-0012) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1008000/
NettAir Posted
I've had this router for one week now and the radios will randomly stop working. Sometimes the 2.4 radio will stop working/broadcasting, which most of my things are connected. The 5.8 will just stop working or cut out while playing a game online. I've tried using the default (out the box) settings and also tweaking the settings. Nothing seems to work. When it does work, the range is very good, I had a Google Wifi mesh (3 node) set up in a 3k sqft + garage (100 ft away) and this router seems to have the same amout of range as the G Wifi.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Valued Customer,
I'm truly sorry to hear about the poor connection, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1030641/
Cautions Posted
Performance good so far. Set up from the ASUS site is pretty average. Options for the unit’s performance and settings choices thorough and useful. Support and troubleshooting from ASUS.com might have been developed by the writers for Laurel and Hardy’s “Who’s on first, what’s on second, I don’t know is on third.” Inconsistent formatting for information fields, endless looping in the chat section, dead ends that do not complete the inquiry’s journey, repeating screens requesting information they don’t need. Time to again watch Bill Murray again on Groundhog Day, again. Thus two stars, again. In store help was great.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with this model as well as our technical support team. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Lowebdgpu Posted
This router makes my modem connection drop from time to time and I am unable to reach my max speed when I hook it up to my router ( I am on xfinity gigabit speed). I used the Lan ports multiple time and it is frustrating to see that a wire connection only reaches 250mb instead of my gigabit speed. It's Lan speed is exactly the speed of my wifi. So what's the point of being wired at that point then. The wifi is awesome though, it really works well and the signal strength from upstairs to the basement I can reach the max speed of wifi still.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Valued Customer,
It's unfortunate to hear that you are not getting the LAN speed as expected. This is not the kind of experience we want any of our customers to have. Have you tried to change the RJ45 cable? Is it Cat 5 or Cat 5e? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
996TT Posted
Had difficulty setting it up. Initially it wouldn’t connect with my modem. After turning the modem and router off and on they finally connected. Just had a power outage and now, again, they will not connect . Had the cable company check the modem which is working fine. He couldn’t get the router to connect either. Decided to temporarily rent a router from the cable company until I can get this router working. Very frustrating!
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Valued Customer,
We appreciate your feedback on this model. We're sorry to hear that you're having issues setting up your router. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below: https://www.asus.com/support/FAQ/1016107/
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support