See more imagesASUS - RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router - Black
- Model:
- RT-AX82U V2
- SKU:
- 6532136
Highly rated by customers for:
See more imagesHighly rated by customers for:
Nick010 Posted
The router itself looks amazing but I am having trouble getting the speeds up as advertised. Been researching and can't seem to get them higher.
Posted
Dear Nick010,
Thank you for sharing your feedback on the ASUS RT-AX82U Router, and we apologize for the slow wireless speed. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308024257-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
Tablet Posted
I bought this to augment the router we have with our carrier.
Posted
Dear Tablet,
We are pleased to hear that you are satisfied with the ASUS RT-AX82U Router. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308024257-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
FDanielV Posted
Easy enough to set up. However, I found that this particular Router has a known issue with Sonos. I am unable to install more than one Sonos device on the same network from this router.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear FDanielV,
We're sorry to hear that you are having compatibility issues with your Sonos devices. This is not the quality of service expected from ASUS. Please allow us to make your experience with ASUS a better one. Have you tried disabling Airtime Fairness?
Please follow the steps below.
1. Log into the router.
2. Navigate to Wireless > Professional.
3. Disable Airtime Fairness for both 2.4 and 5GHz bands.
For more information send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105041787-0028) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Krysta Posted
so... this is not a modem, that's false, there is no coaxial port on the back of the item to be an all in one modem. I have xfinity and was able to connect it to the existing modem/router from xfinity. We have a 1500 sq ft home and the wifi covers the whole area, but when splitting the connections 2GB and 5GB the 5GB connection was slower than the regular wifi signal.
Posted
Dear Krysta,
We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308024257-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
JimmyG Posted
Its okay not as good as i expected for as much as it cost have connection problems with some devices and didnt help game lag or ping
DannyK Posted
The router cuts out time to time. Distance is great.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear DannyK ,
We regret to learn that you having issue with Wi-Fi, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps below, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105041787-0033)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030645/
JasonSenior Posted
Based on the other reviews here, I really was expecting to be blown away by this router. People here made it seem like the signal would go through 24 inch thick lead walls. Well, I have the router in a room, and directly beneath it, about 12 feet away is my Xbox One. The only thing between the two is a standard sheetrock ceiling / floor. My signal at that spot is Fair to Good. So... yeah. Also, the signal is not very strong just 23 feet from the router simply because I walk down 5 stairs and close my inside door which is just a hollow door. So, not sure if I am doing something wrong here. AX is on, I point the antennae every which way, no difference.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear JasonSenior,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection on this model. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[ASUS Wireless Router] How to improve reception of wireless signals(reduce wireless interference): https://www.asus.com/support/FAQ/1030608
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
misy2k Posted
I have bought multiple routers and mesh network systems in the last month or so from various retailers to try out which one suits my needs. I will say the router performed great in the house giving me optimal WiFi speeds all throughout the 2nd floor of my house acting as a second router upstairs. The reasoning behind my rating is because the price. I bought a Tenda AC23 router as well, that one performed better than this one but being 1/3 of the cost of it. It gave me better coverage and better WiFi speeds when hard wired to it. If you're looking for a good router that has better performance than this one look into the Tenda AC23.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
JamesW Posted
Decent router for the price. This was the 2nd one I had, 1st one died within 48 hrs. 2nd one has been functioning 5 days so far with no problems. The automatic setup didn’t. Required manual setup. The 5400 sq ft coverage doesn’t seem to be in my home. I’m replacing a 9 year old Linksys 8300 to upgrade the network security. The Linksys has greatly better coverage with them both in the same room 8 feet apart. As I said, decent for the price.
Posted
Dear James W,
Thank you for sharing your feedback on the router, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308024257-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
TaylorS Posted
I didnt use this long but when I did it was super fast and east to manage the networking options. I still prefer nighthwak though.
Pablo Posted
It's a real mixed bag. On one hand, setting it up was like trying to solve a Rubik's Cube blindfolded, and the signal strength is weaker than my will to resist a bag of chips. But on the other hand, when it actually works, it's like riding a unicorn through a rainbow. So, if you're up for a challenge and don't mind some hiccups along the way, give it a shot. Otherwise, maybe look elsewhere, my friends!
Posted
Dear Pablo,
Thank you for sharing your experience with the router, and we apologize for the connectivity issue you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308024257-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1048876/
Anyone Posted
Guna be honest i used it for like a day befor we switched to fiber optic internet so cant say i know much about it
Posted
Dear Valued Customer,
Thank you for sharing your comments regarding the ASUS RT-AX82U V2 Router. Since you only used the router briefly before switching to fiber optic service, we understand you may not have explored all of its features. If you ever need assistance or have questions about its setup or compatibility, we’re here to help.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2308024257-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Jerry Posted
Speed was great when close, but looks like my home is to big for this router, my old ac router had farther range.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Valued Customer,
It's unfortunate to hear about your experience. This is absolutely not the kind of experience we want any of our customers to have. There is a lot of factors that can affect the signal from not broadcasting as expected. Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Improve reception- https://www.asus.com/support/FAQ/1030608/
Kandied91z Posted
Great budget router if $250 plus is budget wise. I returned it though as I wanted the best I could afford and found the next step up was a much better item. Distance was marginal in a 1500 square foot home. Looks and the app are awesome though. I wanted to keep it for that alone.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Kandied91z,
Thank you for taking the time to share your feedback on this model. We are truly sorry to hear you returned this model. RT-AX82U brings you all the benefits of WiFi 6 (802.11ax) and works perfectly with all your existing WiFi devices, enjoy the fastest, smoothest WiFi gaming connections ever with the ASUS RT-AX82U dual-band WiFi 6 router. It delivers ultrafast WiFi speeds up to 5400 Mbps and is packed with advanced technology, including Mobile Game Mode for a lag-free, low-latency mobile gaming experience.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
sabshapiro Posted
This has nothing to do with Best Buy, they had it in stock and we got it, and I don’t even know if it has to do specifically with the product or just the WiFi and network currently in our apartment but it was really hard to set up, it took like 2 days to get it to the WiFi speed we wanted for our devices. And the directions weren’t amazing, we had to look up online and ended up getting the app which it didn’t prompt us to do in the instructions given. The amount of speed we are getting changes a lot. Not sure how normal that is. When it works it’s good, we get a lot less lag now which is a plus. Just have to be patient and good with technology if you want this product
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
dounia Posted
I'm still on the fence about this router. I read all the reviews not once but twice before making my purchase. I'm not getting all the feels like everyone else. I'm experiencing so many issues. I bought a different router much cheaper and with far less problems. I did a few more tweaks hopefully it will work as expected. The colors are great. I did notice that when I was in a remote location and used it worked great. Maybe its the location but still it needs to work where I am presently residing.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Nonamefame Posted
Nice fearures and a sleek look. I actually liked it very well while it worked. Mine had a problem with internet connections so I had to return it and go with another brand
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear Nonamefame,
We're sorry to hear about the unfortunate experience you had with your internet connection and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105041787-0027) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
TheBuck Posted
At least it died within 30 days of my purchase date, this thing has worked great for the whole month up until around 3:00 a.m. last night when it just up and died. Verified with the internet provider that there were no issues and also worked with their tech support who told me to return it to Best Buy since I still could easily. I will probably repurchase this because of all of the value that it offers as far as features, however, I will be buying the extended warranty.
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear TheBuck,
We are terribly sorry the device stopped working and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending having the unit return to Best Buy for servicing under the ASUS warranty. You can also have the unit send to ASUS for repairs. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Zipk Posted
Stopped working properly after only 4 months. Intermittently loses wifi, range is less than what i had with my Netgear.
Posted
Dear Zipk,
We regret to learn that you are experiencing connection issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2105041787-0035).
Thank you for choosing ASUS.
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030608/
GreekNinja Posted
It’s not a bad router I saw 0 dif between this and my spectrum router. I returned it
This review is from ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security - Black
Posted
Dear GreekNinja,
Thank you for sharing your feedbak on this model. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support