See more imagesASUS - Vivobook 15" Laptop - AMD Ryzen 7 5800H with 16GB RAM - 512GB SSD - Quiet Blue
- Model:
- M1502QA-BH74
- SKU:
- 6597355
Highly rated by customers for:
See more imagesHighly rated by customers for:
MikeP Posted
AVOID AVOID AVOID!!! Screen is terribly designed and extremely prone to flexing and breaking. Don't plan on putting this in a laptop sleeve or backpack. You can keep it in its original box and it won't break. Owned for 4 weeks and it's a paperweight. You can see from the pictures that there is no physical damage to the entire case, but ASUS support said the screen was "squeezed" and it was physical damage.
Posted
Dear Mike P,
We're sorry to hear that the notebook's screen is damaged and we apologize for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Please send us an email at customerloyalty@asus.com and include the case number "N2410032926-0001" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
