See more imagesASUS - Vivobook 16" Laptop - AMD Ryzen 7 5800HS with 12GB Memory - 512GB SSD - Quiet Blue
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Highly rated by customers for:
See more imagesHighly rated by customers for:
Woody Posted
After 1 month use, keyboard part of the laptop crooked. now right side of the laptop is cock up and is not level on the table, and I brought it to bestbuy, they said if could not fix it under warranty and I have to pay for it.
Posted
Dear Woody,
We're sorry to hear that the keyboard on the notebook broke and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2210035893-0035" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ladybetrue Posted
Sleek laptop with great performance, however a major source of disappointment. Days after the manufactory 1 year warranty expired a black line appeared in the middle of the screen and it continued to spread until the entire screen was black. Bestbuy was unable to repair it.
Posted
Dear Ladybetrue,
We're sorry to hear that a black line appeared on the notebook screen and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this issue or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ThoL Posted
After buying the laptop, Bad wireless card. The laptop disconnects every few minutes when using it upstairs. Bad wireless card. The laptop disconnects every few minutes when using it upstairs.
EzraT Posted
I bought a brand new ASUS Vivobook 16" laptop computer and it stopped working after 2 weeks of use. It was 2 weeks past the in-house warranty, so they had to send it out for repair. If a brand new computer breaks down after 2 weeks it's a piece of garbage. The crazy part about it is that I have to wait about a month to get it back. The computer broke down faster than it takes to repair it. They say first impressions are everything. I've never purchased an ASUS computer, but my first impressions is that it is a cheaply built piece of garbage. I will never purchase an ASUS computer again.
Posted
Dear Ezra T,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which will be passed to our Product Team for review.
Having sent the device to be repaired, we hope to have it back to you soon so that it can remain in use without any hassle.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2210035893-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sharpchick Posted
Just received this within the past three hours. Bought a reconditioned "like new" PC. It was odd that right out of the box, it didn't ask me to set it up. Because it was still set up for the previous owner. He was the administrator on it, it still had his files on it. i spent over an hour on the phone with BestBuy trying to get someone to give me a Windows Key for Windows 11 Home so I could do a factory reset. Then, after being transferred to the fourth department - Computers, where they were going to mirror the desktop and get me fixed right up - my call was inexplicably disconnected. So I will be returning this one. My local Best Buy is really glad I don't have time to do it today, because I'd be tempted to use some very choice words with them...
Posted
Dear Sharpchick,
We do understand your disappointment and the inconvenience this may have caused.
If the pre-owned laptop was not factory reset by the seller, this can be easily resolved by doing the following. Press and hold the SHIFT key while issuing a restart command in the login screen. Release the SHIFT key when the “Please wait” screen appears. When the “Choose an option” window appears, click the “Troubleshoot” option, select Rest this PC. Choose to remove everything to delete all apps, settings, and files then slect how you want to reinstall Windows 11.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
mastdog Posted
This computer can't figure out if it has Bluetooth or not. Bluetooth keyboards never stay connected. This is the second computer I've received. I've gone through every step. I've done everything I've reset it. This is a piece of crap. Stay away
Posted
Dear Valued Customer,
We sincerely apologize for the Bluetooth issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, it appears to be a compatibility issue. To investigate the problem further, please contact our support team through https://www.asus.com/us/support/CallUs. You can also try the steps in the following FAQ for further troubleshooting.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042394/
LeeAllen Posted
Less than 2 yrs old replacing because graphic card is going bad
Xxxx Posted
Screen is dark. I tried to return it, was only one week out of the return period, store would not do it. And I'm a plus member.
Posted
Dear Xxxx,
We sincerely apologize for the display issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
GrumpyGus Posted
Camera stopped working 17 months after purchase. This was basically the ONLY reason I purchased this laptop. Attempting to get support from Geek Squad is laughable. Have been on a "chat" for 15 min trying to get a quote for a fix - agent only responds every 3-5 minutes, tries to sell me "whole home protection." Such a joke.
NeedToKnowBasis Posted
As of 8/2/2023, the network adapter has issues with packet loss and dropping connections out of the box. You *CAN* minimize the effect by effectively downgrading to WiFi 5 in the adapter's properties, but you will STILL get occasional packet loss no matter what you do. It is not worth the hassle at this time.
EricT Posted
If you are looking forward to spending extensive amounts of time at your local Geek Squad, this is the computer for you. It has managed ro lock up or malfunction each week since I bought it. None of the ports work so I could not attach an extra portable screen or scanner. The computer is very difficult to turn on and often requires several attempts Nothing but frustration and difficulties from this machine. Definitely wish I had bought something else.
Posted
Dear Eric T,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
penyos Posted
You get what you paid, and no warranty if purchase through BestBuy, I was told I have to bring it to Geek Squad for diagnostic first. I shipped to ASUS service center and waited for almost a month then came back still wont' power up and led lights at all. What a bad experience and no more ASUS laptop
NancyC Posted
I expect more fast and touch screen it’s slow I need to install the security system and they don’t let me go
Posted
Dear Nancy C,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and is not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2210035893-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
NLee Posted
This is the dumbest laptop I've used. I bought this for school and I can't even download anything for school because the laptop is set to a setting where it only allows Microsoft apps. I tried every possible way to change the setting but couldn't. On top of that the speed and color is terrible, and battery life only last 50-60 minutes. For $500 it's not worth it! My $300 lenovo performed better when I first got it
Posted
Dear N Lee,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, the device has the Windows S Mode Operating System which only allows installing apps and programs from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to permanently switch out of S mode. There's no charge to switch out of S mode, but you won't be able to turn it back on. The following FAQ below provides the troubleshooting steps. In addition, a battery troubleshooting FAQ link is provided.
Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1034213/
https://www.asus.com/support/FAQ/1043914/
MattM Posted
Great specs. Windows 11 S is Trash. Why Microsoft keeps offering this garbage OS I'll never understand.
Posted
Dear MattM,
We regret to learn that you are not happy with the Windows S Mode OS. We understand the importance of having a reliable operating system and we apologize for any inconvenience this may have caused. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2303007665-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BayardB Posted
As I told the BestBuy Rep on the Test Contact; due to the reshipment of my laptop I needed to have it redirected to Opelika, Alabama so that I could use it. Unfortunately I am in Opelika, Alabama without a laptop, so I am unable to review it. I won't be back in Middletown, Delaware until late May/ or early June now. Without a laptop...
Posted
Dear BayardB,
We do understand the inconvenience this may have caused you and your dissatisfaction with the quality of your recent customer service experience with the seller.
Hopefully, this shipping issue has been resolved with your vendor. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
KevinM Posted
Computer crashed and doesnt work after a year of light use. Absolutely terrible product
SCve Posted
Bought it in March and setup in April and ran once and had a corrpt windows on it ans had to take ot bestbuy and reinstall windows for $180 what a scam this is
Posted
Dear Valued Customer,
Please accept our sincere apologies for the problems you've encountered with the notebook and our reseller, as well as the inconvenience. This is not the quality of service or products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To further investigate this issue, please send us an email at customerloyalty@asus.com and include the case number "N2210035893-0029" as a reference. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
nobestbuy Posted
instead of a laptop i received someone else's shipment and Best Buy was IMPOSSIBLE to deal with! gave me a big runaround! chatted online, phone and went to a store and did not succeed in resolving issue
Posted
Dear Valued Customer,
We regret to hear that you have received the wrong product, as well as the inconvenience caused. This is not the quality of service we aim to provide, and it's not representative of our brand. Please accept our humble apologies on behalf of ASUS and the reseller. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. As a result, we will do everything to ensure that this does not happen again. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lsj1 Posted
Fan is extremely loud and can't be controlled. Life of charger was only a year. In going back to HP