See more imagesASUS - Vivobook 16" Laptop - AMD Ryzen 7 5800HS with 12GB Memory - 512GB SSD - Quiet Blue
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Highly rated by customers for:
See more imagesHighly rated by customers for:
Sharabolara Posted
I got this Open Box and it was on major sale, clearly for a reason. It was listed as Open Box excellent but when I picked it up, they gave it to me in a clear plastic bag with an off-brand AC charger taped to the top of the laptop. The sticker said "Open Box good" which is not what was advertised. Overall terrible shopping and usage experiences. Pros: Fast Cons: Will not stay connected to Bluetooth devices or even recognize Bluetooth devices when trying to pair. I spent hours on the phone with Microsoft support and had no resolution. Max volume is pitiful. Constantly crashes. I absolutely do not recommend and wish I had dropped a few hundred extra dollars for a better quality machine.
Posted
Dear Sharabolara,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot both the Bluetooth and crashing issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210028105-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042394/
https://www.asus.com/support/faq/1038855/
Mitch Posted
Piece of junk! Do Not Buy! I bought this a little over a year ago. I have had problems with it from the beginning. It would shut off at random - not sleep mode - shut down! Sometimes it would stay on for 2 minutes, sometimes 5, sometimes a few weeks or a month but when it started shutting down it would do it multiple times in a few days. I tried going through all of the settings and online videos to try to solve the issues, but none of it made a difference. It would also randomly freeze or drop the internet feed. As if that wasn't enough the straw that broke the camels back was when it started randomly locking out the number pad on the keyboard. - Usually used it plugged in so I cant comment on battery life.
MelindaF Posted
The track pad turned itself off 5 days after I got it. After trying to figure out how to fix this by googling painfully using the keypad and my phone, I tried all the the F6 notes and downloading updated drivers etc. I hit F6 sooo many times and all it said was 'trackpad disabled'. I took it to Bestbuy. The guy hit f6 and it came back on. I was astonished and asked how he did it, cause I had done the same thing multiple times, to no avail. But, I swallowed my pride and assumed I didn't know how to push buttons correctly and took it home. Less than 3 days later, the trackpad disabled itself again. I tried F6 again and again and again, and it won't come back on. I tried the Bestbuy online help, which was no help at all. I'm desperately trying to function at a new job, and have to organize ordering a new computer through work before I can return this piece of crap to Bestbuy. I've purchased a cheap external mouse so that I can use it until the new computer arrives. I've had it about 3 weeks total. It has made my life so much more difficult while trying to get up to speed at the new job.
Posted
Dear Melinda F,
We sincerely apologize for the touchpad issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210028105-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042539/
JoyceK Posted
I do not care for this computer. It underlines every thing I type and this is distracting. I did not like the Dell, but it sure beats this one. I wanted an Acer, but all you had in stock was this mess, and it was on sale. I may have to purchase another Sorry
Posted
Dear JoyceK,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2210028105-0007] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
MengC Posted
I bought on 3/24/2024, when the laptop was new, everything looked like good, not enough one year, today my son told me the laptop can’t turn on, totally dead.
MarkD Posted
In all my years of buying I had never bought anything so frustating as my laptap from ASUS Vivobook . I bought it on the10 of June 2023 and since then it has been a nightmare.I have had to go back to Best Buy 2 times and now I have someone coming to my house on the 26 of July 2023just because my new Laptop is not working
Posted
Dear Mark D,
We sincerely apologize for the poor experience you have been having with your ASUS laptop. We can assure you that this is not the norm and is also not the type of quality to expect from ASUS products. If you are still experiencing issues with your device please reach out to our support for further assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210028105-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
JesusZ Posted
Laptop stoped working after one year and a half not sure why just stoped turning on honestly it’s bad quality that’s why this happend
Jake Posted
Please correct the specifications bought this laptop and this is false advertising the picture states its an oled brought it home it is an LED screen as well as the resolution being incorrect it is 1920X1200 not 1920X1080 very misleading.
Posted
Dear Jake,
We are sorry to hear that you did not get the correct product that was advertised . We would recommend that you reach out to Best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210028105-0005 ) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
ChristopherK Posted
Had it two days and it loaded up couldn't handle the capacity, so I returned it for a refund
Posted
Dear Christopher K,
Thank you for sharing your comments regarding the ASUS Vivobook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the device, we hope that you were able to receive a replacement that meets your workload requirements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2210028105-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DGolida Posted
Nice laptop but the lack of USB type C charging along with multiple USB type c ports is a major issue with a 2023 or 2024 laptop. Asus please answer this issue.
Posted
Dear D Golida,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2210028105-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
AllenM Posted
Not that great. Spend the extra money and get a better processor
Posted
Dear Allen M,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2210028105-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
AngelaC Posted
Wish I had gotten a touch screen for the amount of money this computer cost!
Posted
Dear Angela C,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210028105-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support