See more imagesASUS - Vivobook Pro 16" 3K OLED 120Hz Laptop - Intel Core i9 with 16GB Memory - NVIDIA GeForce RTX 4060 - 1TB SSD - Gray
- Model:
- K6604JV-ES94
- SKU:
- 6548318
Highly rated by customers for:
See more imagesHighly rated by customers for:
MaxO Posted
It’s been 1 year since I bought this. There are 3 problems with the laptop: 1-The touchpad suddenly clicks without being touched. 2-When watching movies, the speakers don’t provide enough volume. 3-The battery is poor and drains within a couple of hours. I really regret paying $2000 for this device.
NicholasD Posted
We needed a laptop for a business startup. The Best Buy sales person steered us to this and webroot. It was good for two weeks, then strange things began. The windows pointer periodically moved on its own, highlighting text, opening files, and even moving files. BB said that because its past two weeks it's not excha!geable and steered us to a geek squad service plan for a few hundred bucks. GS wanted the laptop, password, and 5 days with the laptop, and then maybe 2 more weeks of it's a hardware problem. Horrible laptop and horrible experience at Best Buy.
Posted
Dear Nicholas D,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405039098-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
