See more imagesASUS - Vivobook Pro 16" 3K OLED 120Hz Laptop - Intel Core i9 with 16GB Memory - NVIDIA GeForce RTX 4060 - 1TB SSD - Gray
- Model:
- K6604JV-ES94
- SKU:
- 6548318
Highly rated by customers for:
See more imagesHighly rated by customers for:
MihiP Posted
The Display was awesome overall the laptop was good, but I have to return it because there was a issue with the scratching noise coming maybe from the cooling fan. It happened within a day of opening a new box.
Posted
Dear Mihi P,
Thank you for sharing your experience with the notebook, and we apologize for the fan issue you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404018840-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
