See more imagesASUS - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 5 with 8GB Memory - 512GB SSD - Jasper Gray
- Model:
- Q415MA-U5512
- SKU:
- 6568759
Highly rated by customers for:
See more imagesHighly rated by customers for:
Alfred Posted
I have this laptop for four months. I only use it for normal daily tasks, such as surfing the internet, emails, watching youtube, and Word/Excel. Nothing extreme. This laptop gets HOT every single time within a few minutes. When I say HOT, I mean HOT. I don't use it for any intense applications or never play games on it. My other work laptop with another brand never gets this heated. Would not recommend.
Posted
Dear Alfred,
We regret to learn that you are experiencing overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037042-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Overheating and Fan issues https://www.asus.com/support/faq/1015064/
KayC Posted
This is the first ASUS I owned that was a huge disappointment. I would not recommend buying since you can't upgrade the ram and once you start running multiple browers as well as apps, it is super slow. It is constantly getting stuck spinning and you need lots of patience. Love the brand but this one is for the trash.
Posted
Dear Kay C,
We sincerely apologize for the system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037042-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
buckeye1 Posted
Computer camera does not work. Asus says contact best buy and vice versa. I do not recommend
Posted
Dear Buckeye1,
Thank you for your feedback.
We do understand your dissatisfaction with your recent customer service experience regarding the warranty policy and the inconvenience this may have caused if the camera is not working properly. We do provide warranty for all ASIS products. However, product purchased from Best Buy needs to be checked and if it was determined the camera is faulty, Best Buy will help facilitate the warranty process. All ASUS products undergo intensive quality control testing and inspections; the camera issue is random. To resolve this, ensure camera access is enabled in Settings > Privacy & Security > Camera, and update or reinstall the camera driver in the Device Manager.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
JordanW Posted
Asus lap top Zenbook 14 is very diappointing the touch pad is so senstive if u move to fast it clicks on things u did not want to I have tryed every setting i can find with no sucess. This is very frustrating problem . As of yesterday the audio stops working i have tryed the audio trouble shooter with no sucess untill i restart the computer it will then work intermittenly. I give Asus the chance to give me my money back and i will change the review
Posted
Dear Jordan W,
We sincerely apologize for the issues you're experiencing with the ASUS Zenbook and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot both the audio and touchpad sensitivity issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037042-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
[Windows 11/10] How to Adjust Mouse/Touchpad Cursor Speed - https://www.asus.com/support/faq/1034070/
AashishG Posted
Powerful performance, sleek design, and excellent value for the price.
Posted
Dear Aashish G,
We are pleased to hear that you are satisfied with the ASUS Zenbook 14 Laptop. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405037042-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
PrasannaR Posted
Very bad and the system is not working good the system gets blue screen and screen is getting off
Posted
Dear Prasanna R,
We sincerely apologize for the blue screen errors you're experiencing with the ASUS Zenbook 14 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037042-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
ReneeB Posted
Product didn't work (even though is was "guaranteed") and best buy return policy is 14 days. I'm our $90.
Posted
Dear Renee B,
We are sorry to hear that the notebook is not working and that you are unable to return it. We also apologize for any inconvenience caused by this situation.
To further investigate the problem you're experiencing with the notebook, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037042-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
RondellH Posted
I bought this laptop on Dec 31 2023. It hasn't even lasted me 6 months before the audio started going bad. Now the right speaker goes off completely and you can barely hear anything from the left speaker. When I took it back in to BestBuy a few days ago they said I would have to pay GeekSquad to fix it or check with the manufacturers warranty
Posted
Dear Rondell H,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the speaker problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037042-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support