See more imagesASUS - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 5 with 8GB Memory - 512GB SSD - Jasper Gray
- Model:
- Q415MA-U5512
- SKU:
- 6568759
Highly rated by customers for:
See more imagesHighly rated by customers for:
FrankD Posted
8GB of RAM is ridiculous, especially paired with this CPU. OLED is nice, but the sub pixel layout makes things look weird at times (mostly text). Asus added software is a drag. Battery life seems pretty good, though.. when you're not out of RAM with fairly basic tasks. I mean.. c'mon. Phones come with more RAM.
Posted
Dear Frank D,
Thank you for sharing your comments regarding the ASUS Zenbook 14. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404041952-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
STARMONKEY516 Posted
I loved that it was so light and the display was beautiful, but with 8 gb of ram it’s not worth getting. Please get the 16gb of ram because when I was using it with 8gb of ram I had one program open and a few tabs in the Microsoft edge browser and it was using 7.0-7.45 of ram out of 16gb. Like really, when I went back to try and get the 16 gb of ram version the sale was over and I just got something else….
Posted
Dear Valued Customer,
Thank you for sharing your feedback on the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404041952-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
MohammadF Posted
Slows down after opening 5 tabs. Windows 11 takes up 80% of the available memory when running the laptop idle. Big disappointment.
Posted
Dear Mohammad F,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404041952-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
SLW1 Posted
As slow as the computer that I replaced. Loud fan, even when I changed to whisper setting. Very disappointed. Wish that I had returned it.
Posted
Dear SLW1,
We sincerely apologize for the fan issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404041952-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
GowthamV Posted
Not a great product, speakers got damaged after 3 months of use
Posted
Dear GowthamV,
We regret to learn that you are experiencing speaker issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404041952-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ- Sound (Speakers/Microphones) problems https://www.asus.com/us/support/faq/1015070/
Julie Posted
The keyboard is gray with gray letters, impossible to use keyboard. Best Buy does not answer their phone! The 800 number demands remotely taking over your computer which I will never do; dangerous request. I would not recommend this purchase to anyone!
Posted
Dear Julie,
Thank you for sharing your feedback on the notebook. We understand that the product's design did not meet your full expectations and we sincerely apologize for that as we understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated which will be passed to our Product team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404041952-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support