See more imagesASUS - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 5 with 8GB Memory - 512GB SSD - Jasper Gray
- Model:
- Q415MA-U5512
- SKU:
- 6568759
Highly rated by customers for:
See more imagesHighly rated by customers for:
Haley Posted
runs fast and well, light weight, great battery life but lots of problems with using the microphone. it is not reliable when i need to use it for team meetings. ( i have exhausted browser and device settings and system updates).
Posted
Dear Haley,
Thank you for sharing your feedback on the ASUS Zenbook 14 Laptop, and we apologize for the issue you're experiencing with the microphone. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
AlexM Posted
Screen, speakers, keyboard overall build quality is great. The issue is the ram this thing slows down so much when doing anything that involves any multitasking just watching youtube and trying to open up folders or another tab and it chugs. Only reason I kept it because I got it on sale for $314
Posted
Dear AlexM,
Thank you for sharing your experience with the ASUS Q415MA laptop. We sincerely apologize that the device’s performance did not meet your expectations, particularly when multitasking, even though you were satisfied with the screen, speakers, keyboard, and overall build quality.
To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly: https://www.asus.com/support/faq/1042398/
Mick Posted
If this fits what you need get it, but it is already an obsolete product with 8gb of ram. Windows and chrome will use that much itself. So if all you do is websurf it's a good product. But spend the extra money and get something else, also Asus is shaky right now on customer support with some really bad practices. Probrably the closest you're gonna get to a windows based macbook clone though.
Posted
Dear Mick,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
MindyW Posted
I needed a reliable and fast laptop as work from home via telehealth and need a fast and reliable laptop for work. I also go to school full-time and this laptop the first few weeks was a Godsend. Then about the 3rd week…the microphone and video stopped responding to Google Meets, the screen would freeze when typing. When watching a video for a class…the zenbook would close all tabs and unresponsive. Two days later it turned back on and I was behind in my work, my class assignments. Needing this 7 days a week, 18 hours a day this has really frustrated me. The closest best buy is an hour away. I work until the evening and then class and no time to return this. I’m not sure what is going on with this, but if you are someone relying on their laptop for their livelihood… I can not give this the 5 stars. Im debating what to do…buy another and then send back? The set up takes awhile as i am a google gal and not microsoft. Despite downloading google…will try to update and revert back to microsoft edge each time. Google will not work effectively on this. Maybe i have a dud. Will update once i am able to actually speak with someone from support as i purchased the protection.
Posted
Dear Mindy W,
We sincerely apologize for the system performance issues you're experiencing with the Zenbook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
peterK Posted
its really fast and bright lab top. however its sound system stopped to work about two months after the purchases it. just returned and replaced the same one. its the best notebook computer for $$.
Posted
Dear Peter K,
We're sorry to hear that the speakers on the notebook stopped working and we apologize for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Having returned the notebook for a replacement, we hope that it will function normally for you and that you will enjoy using it.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404027834-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
SaikrishnaC Posted
Overall its an ok product i have hickups due to low availability of ram
Posted
Dear Saikrishna C,
We're sorry to hear that you're having issues with the laptop due to the memory, and we apologize for any inconvenience this may have caused you. To further investigate the problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
TTSS Posted
So far seems good. Maybe a little slow when running any adobe programs. Light weight. Battery life isn't the best.
Posted
Dear TTSS,
Thank you for sharing your feedback on the ASUS Zenbook 14, and we apologize for the slow performance and battery life issue. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
GinS Posted
Performs fairly well for intened purpose. Don't feel it's value is worth the cost though.
Posted
Dear Gin S,
Thank you for sharing your feedback on the laptop. We understand that you don't agree with the product's price and apologize for this inconvenience. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Puman Posted
Its average product for decent price, there are other better product on similar price range
Posted
Dear Puman,
Thank you for sharing your feedback on the ASUS Zenbook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404027834-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
droid Posted
my eyes are bad so i returned it for a oled sceen model
Posted
Dear Droid,
Thank you for sharing your comments regarding the ASUS Zenbook 14. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404027834-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
TexieM Posted
The processing speed is not as fast as i would like. However, it does the job based on my corporate needs
Posted
Dear Texie M,
Thank you for sharing your feedback on the ASUS Zenbook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
mrnohnaimers Posted
The OLED screen looks grainy on white backgrounds. The battery life is worse than expected.
Posted
Dear Mr Nohnaimers,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions.Please allow us to make your experience with ASUS a better one.
To troubleshoot both the display and battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
https://www.asus.com/support/faq/1043914/
JoeJoeJoe Posted
I bought this during President's day sale. It's a great laptop overall. Core Ultra 5, beautiful stunning OLED touchscreen, quality design and build, fairly recent 2024 model. It was well responsive with Netflix, prime video, amazon music, Spotify, all running at the same time, and brwosing. It performed well. I didn't do any video editing or gaming. Performance was acceptable. HOWEVER, I just couldn't get over the 8 GB RAM limitation. I ended up returning it for a Ultra 7, 16GB, 1TB SSD, intel ARC graphics that was also on sale for $100 more. I works still recommend it for someone who doesn't mind the 8GB memory limitation (handicap down the road?). By the way feel in love with the ultra light and easy mobile laptop and battery life.
Posted
Dear JoeJoeJoe,
Thank you for sharing your comments regarding the ASUS Zenbook 14 OLED Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We understand that you have returned the device in exchange for the upgraded model and we hope that it functions normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404027834-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support