Customer Ratings & Reviews

The tech did a great job. He made cabling nice and neat.

The installation process took longer than expected with errors with the date and the installation kit not being in their warehouse it was a month after purchase before items were installed. Once the installation day came everything was installed right before close and we were given about $75 back for the inconvenience.

We had bought the combo of a digital radio receiver and a backup camera The service tech installed the radio fairly well, but wiring was a little funky, but we guess it is die yo the truck being a 2001, pre-digital days We were happy about purchase, but disappointed that they hadn't installed back up camera when they installed the radio due to having to pay installation fee when installing rear view camera, an added expense when they could have done so then, but because installer said that he wasn't going under truck that day due to rainy conditions, which wasn't our fault, but his lack of customer service that day The second installer did a fairly good job, but we have to "play" with the turn signal handle to get the backup camera to work, so not too happy there We do love the digital radio receiver

Giving 4 stars because i was told they couldnt do it, than they were nice enough to get it done. The cost of the installation of a backup camera seemed a little excessive. $90 for the camera and another almost $200 to install?

To be honest, your technician installed my radio as planned, great!! In addition to my backup camera your website recommended that I should purchase a particular backup with my vehicle. Was not compatible upon installation so I had to order the backup camera that ur technician recommended. Ordered the new camera but had to wait 2 months to have it installed.. it would’ve been nice to have me adjusted or had an earlier install date as a courtesy…

The installer did a great job with installing a new head unit, amplifier, and subwoofer, along with all new speakers and a bass remote. He also installed the back up camara that came free with the purchase of the head unit. What i was surprised to find out is that the Only installation that was included was the head unit. EVERYTHING else was not included and ended up paying a lot extra for the full installion. I think the installer was good at his job and payed attention to detail. No complaints there at all. His name is Austin and works at the Centennial, Colorado Best Buy location. Over all, im satisfied with the products that were installed on my vehicle and im enjoying it. I dont think i will ever have Best Buy Install again as I dont like all the hidden items you need and extra cost that I wasnt prepared for. Next time I will install it myself or have a different professional installation done.

Looks great and eliminates the need for a separate bolt on camera, you really don't notice there is camera. The video is clear and the width of view is good but not excellent. The camera swivels up or down to adjust how close you want to see behind the car, I adjusted it so as to see anything within 1 ft of my rear end. The built-in back-up LED lights do a very good job in the dark. The auto turning lines really don't coincide with the amount of steering wheel turns but you can turn them off and just look at the field of view which is good. I like this much better than bolting on a separate camera and the chrome license plate itself is of good quality and heavy duty metal.

My wife was given a car back-up camera for her birthday. I couldn't do the wiring so we called Best Buy to see if they would do the installation. Online we were given a date, time and location to have this done. All went well and the best part was they charged us nothing because we have Total Tech support! The only problem we had, the reason for me not giving 5 stars, is that the next day the camera's screen fell off the pedestal leaving it hanging from a wire. This is probably due to the product not the installers but we checked with Best Buy and were told they would fix it. On the day we were told to come, they said that they couldn't fix it because there were no experienced techs, only learners. It seems they couldn't give us a time or date to come, so we've resorted to using command strips and super glue. We're very happy our Total Tech program covers everything, even in our cars, but disappointed with the follow up.

It too a little time getting checked out when I bought it. The guy was a little slow, but he got the job done.

Back up camera installed. Quick and easy. They didn't adjust the camera so that it doesn't shoot into the sky, but i understand it would take bending the product, and they dont wanna damage it.

He is the best technical advisor around, he help me with all my issues

I bought a backup camera to go along with my navigation system on aused van i bought recently, as it has many blind spots while backing. I had best buy technician install at the same time as my navigation system. All of the wires are hidden and the camera works very well. Thanks Geek squad

They didn't have the camera when I went in to set up an appointment,. They Ordered one for me through Bestbuy which I paid for at the time the appointment was set up. The problem was the delivery was delayed three times. They had set up an appointment for Monday and still no camera. I called and explained the problem. Luckily they had received their order for cameras. I talked to the manager and he let them install one of their cameras and I was able to bring my camera in after it was delivered without having to pay for two cameras. I really appreciate the manager working with me.

It was mounted a lil off center, but it does function.

I had a backup camera and radio installed. The mechanic was fast and knew what he was doing.

So we were told that they do NOT like to use the wireless transmitters for the back up cameras as they are known to have static and cut out. We found that they wound the wires around and caused an electrical field that made it HORRIBLE, so we unwrapped the wires and it was almost perfect! So yes there is that issue, but it is one that GEEK SQUAD could have minimized a bit by not creating the electrical field by winding wires. OTHERWISE this installation was fine.

They were able to get the installation get it done quickly . Neat work

My experience was double-edged over all satisfied.

They did a good job but when I picked it up I had a hyper flashing problem with my turn signal. I went back and was told it had nothing to do with the installation. This is mostly true. The LED lights on the back up camera required my flasher relay to need replaced. Just a heads up.....

Installed quickly and work well. After I brought it home I noticed one of the car panels wasn't put back on correctly but I was able to fix it.