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Services

Need help with a product? Have tech questions?

  • We can solve many computer problems remotely.
  • We can troubleshoot issues across a range of products.
  • We can answer your tech questions and help schedule services.

Best Buy Support

Have questions about an order or your Best Buy account? Let’s get you to the right place.

Visit Best Buy Support
My Best Buy Total

Savings. Support. Protection. It's the total package.

My Best Buy Total™ members get 24/7 Geek Squad® tech support, exclusive prices and protection plans including AppleCare+.

Exclusions, terms and conditions apply.

Shop for services by category.

Learn about all the ways we can set up, install and repair the tech and appliances in your home.

Shop for services by brand.

Learn about the authorized service and repairs that our Agents can perform at a Best Buy store, no matter where you purchased your product.

Shop protection for your products.

Get peace of mind when you buy new tech or appliances. Add protection and get extended coverage on your new purchase.

Other ways we can help.

Consult with a Home Expert for free.
We’ll help you turn any room in your home into a tech-savvy space.
Recycle your product.
We recycle all kinds of tech, no matter how old, how big or where you bought it.
Trade-in your product.
Use our trade-in estimator to see what your item is worth.
For current 24/7 Support members.
See your benefits if you still belong to our legacy 24/7 Support plan.

Using Best Buy services.

Learn about Geek Squad.

When you make an investment in a new piece of technology or machinery for your home, you want to make sure you get easy use out of it for years to come. That’s why Best Buy customer care is here to help you set up your new purchase correctly and get immediate help if anything goes wrong.

Best Buy offers a wide range of services to help you enjoy the products you want to add to your home, car or person. The Geek Squad can assist you in setting up and repairing tech devices, like smartphones, smartwatches and tablets, as well as large appliances and electronics, like televisions, fitness equipment, refrigerators and laundry machines.

You can choose to pay for repair services as needed by making a Geek Squad appointment, or you can pay for long-lasting protection through Best Buy protection coverage, Geek Squad protection or AppleCare+ for Apple products.

The full range of Best Buy support.

With Best Buy Geek Squad coverage, you can receive remote help with diagnosing and troubleshooting any issues you may have with your devices. The Best Buy customer service team is available 24/7 to answer any questions or concerns you may have. So, if you’re looking for help with your electronics or appliances, the Geek Squad is here to help.

Whether you’re confused about how to set up your home Wi-Fi network or you want to convert your gas stove to an electric model, Best Buy services can offer advice, take you through the steps you need to follow or do the job of installing your equipment or appliance for you.

Product warranties usually protect against malfunction due to manufacturing issues for the first year or more of use, but they don’t protect you if you run into trouble due to accidental misuse or damage. For expensive items, consider keeping yourself covered with a long-term care plan.