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Cell Phone Services


We know how important your phone is.

You can't live without your smartphone. It's the new reality of modern life. We're here to make sure everything is taken care of, from screen repairs to protection for drops, cracks and spills.

All your tech questions answered. All your tech problems solved.

Why choose Best Buy for cell phone repair and service?

  • We offer a 90-day workmanship warranty on all cell phone services.
  • We can help you with your phone, no matter where you purchased it.
  • We sell and service phones using major carrier plans, as well as unlocked and prepaid phones.
  • We use only genuine parts, sourced directly from Apple and Samsung.

Cell Phone Repair by Geek Squad®.

At select Best Buy stores, we can repair your iPhone or Samsung cell phone, no matter where you bought it.

Apple authorized service provider

As an Apple Authorized Service Provider, our Geek Squad Agents are Apple-trained, so you can trust us with all your Apple devices. Screen replacement starts at $129.

Shop iPhone service and repair

iPhone family
Samsung family

Samsung phones

Select stores offer same-day Samsung cell phone repair.1

We can help with cracked screens, battery and software issues, and more. Screen replacement starts at $149.99.

Shop Samsung service and repair

Geek Squad Protection for your smartphone.

Your smartphone goes everywhere with you. But how many times have you dropped it or almost left it behind somewhere? Rest easy with Geek Squad Protection.

Shop Geek Squad Protection
AppleCare+ logo

Protection for your iPhone.

AppleCare+ for iPhone extends your repair coverage and technical support to two years from the original purchase date of your iPhone. And it adds coverage for up to two incidents of accidental damage from handling, each subject to a service fee of $29 for screen damage, or $99 for any other damage, plus applicable tax. In addition, you'll get 24/7 priority access to Apple experts via chat or phone.2

Shop AppleCare+ for iPhone

AppleCare product support and service options.

If you have any questions or changes required on your AppleCare+ Monthly Pay Plan for iPhone, please contact 1-800-433-5778.

Don't forget to add a screen protector.

Take care of your beautiful new screen. Bring your cell phone to any Best Buy cell phone department or Geek Squad desk, and for a small fee, we'll install a screen protector.

Find your local Best Buy store

Cell phone repairs at Best Buy.

Where can I fix my phone?

If your smartphone has a crack in the glass or needs a new battery, you might be asking, “Where can I fix my phone?” Simply search for the nearest Best Buy to take care of your broken device. No matter where you purchased your phone, you can trust our skilled Geek Squad® Agents with your battery replacement or cracked screen repair. Whether you have a Samsung Galaxy or an iPhone, we only use genuine parts backed by each brand. This is especially important if your device is still under warranty. From fixing phone screens to replacing phone batteries, we’ll make it as good as new. Plus, we can perform Wi-Fi troubleshooting, diagnose software issues and help with operating system upgrades, if needed.

Get the most out of your cracked screen repair.

Maybe you’re wondering if your cell phone repair is covered under warranty. Most phones come with a limited warranty; that coverage can be extended with the purchase of Geek Squad Protection for cell phones. Additionally, you can save on the cost of smartphone repairs when you become a Best Buy Totaltech™ member.

To fix phone screens or complete other repairs, you first need to schedule an appointment. Next, if your phone will turn on, you’ll want to back it up to the cloud or your computer since some repairs require erasing data and turning off apps. Remember to have your password easily accessible to expedite the process. When your appointment time arrives, simply drop off your device. If all necessary parts are in stock and your device is not extensively damaged, repairs might be completed the same day – and in some cases, while you wait. When you’re in the store, be sure to check out durable cell phone cases and cell phone screen protectors for an extra layer of protection against bumps and drops. And keep in mind that we also feature Geek Squad services for other electronic devices. You can save time by scheduling an appointment for those items at the same time as your cracked phone repair.

1. Valid on select Apple and Samsung smartphone models in limited locations. Reservation required. First come, first served. Most repairs will be completed same-day if all necessary parts are in stock and device is not extensively damaged. Certain repairs may require a longer mail-in exchange process. See a Blue Shirt for details.

2. Service coverage is available only for iPhone and its original included accessories that are defective in materials or workmanship or for batteries that retain less than 80 percent of their original capacity. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. Express Replacement Service is not available under the screen replacement service fee.