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Cell Phone Services

Geek Squad Agent with customer

We know how important your phone is.

We're here to make sure everything is taken care of, with same-day screen repairs,* protection plans, trade-in and more.

Need help ASAP?

My Best Buy Total™ members get 24/7 Geek Squad® tech support, exclusive prices and protection plans including AppleCare+.
Exclusions, terms and conditions apply.

Authorized cell phone repair.

Apple Authorized Service Provider

Our Geek Squad® Agents are Apple-trained, so you can trust us with all your Apple devices. Same-day repair is available at all stores,See disclosure and we only use Apple parts. Guaranteed low prices, with screen replacement starting at $129.See disclosure

iPhone Repairs and Service

Samsung Authorized Service Center

Many of our stores offer same-day repairs and service for cracked screens, battery issues, software issues and more.See disclosure Screen replacement starts at $149.99, and we only use genuine Samsung parts.See disclosure

Samsung Repairs and Service

We can repair your phone at Best Buy.

How much will my repair cost?

Choose your protection plan below to see any fees that may apply to your repair.

Manufacturer warranty.

We perform manufacturer warranty repairs for Apple and Samsung at no cost to you, no matter where you purchased your phone.

Don’t have a warranty.

We can repair your phone, no matter where you purchased it. My Best Buy Total™ members save 20% on out-of-warranty repairs.See disclosure

See iPhone out-of-warranty pricing See Samsung out-of-warranty pricing

Don’t forget to protect your new phone.

Your phone goes everywhere with you. But how many times have you dropped it or almost left it behind somewhere? Rest easy with protection when you purchase a new smartphone or iPhone.

Geek Squad Protection or AppleCare+ must be purchased with the product online or in store, or within 60 days by visiting a store.

geek squad agent

Trade in your phone.

Instead of repairing your phone, maybe it’s time to get a new one. Use our trade-in estimator to look up the value.

See how much your phone is worth

Cell phone repairs at Best Buy.

Where can I fix my phone?

If your smartphone has a crack in the glass or needs a new battery, you might be asking, “Where can I fix my phone?” Simply search for the nearest Best Buy to take care of your broken device. No matter where you purchased your phone, you can trust our skilled Geek Squad® Agents with your battery replacement or cracked screen repair. Whether you have a Samsung Galaxy or an iPhone, we only use genuine parts backed by each brand. This is especially important if your device is still under warranty. From fixing phone screens to replacing phone batteries, we’ll make it as good as new. Plus, we can perform Wi-Fi troubleshooting, diagnose software issues and help with operating system upgrades, if needed.

Get the most out of your cracked screen repair.

Maybe you’re wondering if your cell phone repair is covered under warranty. Most phones come with a limited warranty; that coverage can be extended with the purchase of Geek Squad Protection for cell phones. Additionally, you can save on the cost of smartphone repairs when you become a My Best Buy Total™ member.

To fix phone screens or complete other repairs, you first need to schedule an appointment. Next, if your phone will turn on, you’ll want to back it up to the cloud or your computer since some repairs require erasing data and turning off apps. Remember to have your password easily accessible to expedite the process. When your appointment time arrives, simply drop off your device. If all necessary parts are in stock and your device is not extensively damaged, repairs might be completed the same day – and in some cases, while you wait. When you’re in the store, be sure to check out durable cell phone cases and cell phone screen protectors for an extra layer of protection against bumps and drops. And keep in mind that we also feature Geek Squad services for other electronic devices. You can save time by scheduling an appointment for those items at the same time as your cracked phone repair.


Same-day repairs:

*Limitations apply. Valid on select Apple and Samsung models. Reservation required. Most repairs will be completed same-day if all necessary parts are in stock and the device is not extensively damaged. Certain repairs may require a longer mail-in exchange process. See a Blue Shirt for details.

Apple repair prices:

*We will price match Apple service and repair costs of any Apple Authorized Service Provider. Prices will vary depending on the model and type of repair needed.

Samsung repair prices:

*We will price match Samsung service and repair costs of any Samsung Authorized Service Provider. Prices will vary depending on the model and type of repair needed.

20% off repairs:

*Discount applies to labor only. Fees for necessary parts, accessories or permits will be charged.