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Cell Phone Services

Informational

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We know how important your phone is.

You can't live without your smartphone. It's the new reality of modern life. We're here to make sure everything is taken care of, from screen repairs to protection for drops, cracks and spills.

No matter where or when you bought it, we'll support it.

Meet Total Tech Support, a membership dedicated to supporting all the tech in your home.

Why choose Best Buy for cell phone repair and service?

  • We offer a 90-day workmanship warranty on all cell phone services.
  • We can help you with your phone, no matter where you purchased it.
  • We sell and service phones using major carrier plans, as well as unlocked and prepaid phones.
  • We use only genuine parts, sourced directly from Apple and Samsung.

Cell Phone Repair by Geek Squad®.

At select Best Buy stores, we can repair your iPhone or Samsung cell phone, no matter where you bought it.

Apple authorized service provider

As an Apple Authorized Service Provider, our Geek Squad Agents are Apple-trained, so you can trust us with all your Apple devices. Screen replacement starts at $129.99.

Shop iPhone service and repair

iPhone family
Samsung family

Samsung Care authorized service provider

Select stores offer same-day Samsung cell phone repair.1

We can help with cracked screens, battery and software issues, and more. Screen replacement starts at $199.99.

Shop Samsung service and repair

Geek Squad Protection for your smartphone.

Your smartphone goes everywhere with you. But how many times have you dropped it or almost left it behind somewhere? Rest easy with Geek Squad Protection.

Shop Geek Squad Protection
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Protection for your iPhone.

AppleCare+ for iPhone extends your repair coverage and technical support to two years from the original purchase date of your iPhone. And it adds coverage for up to two incidents of accidental damage from handling, each subject to a service fee of $29 for screen damage, or $99 for any other damage, plus applicable tax. In addition, you'll get 24/7 priority access to Apple experts via chat or phone.2

Shop AppleCare+ for iPhone

AppleCare product support and service options.

If you have any questions or changes required on your AppleCare+ Monthly Pay Plan for iPhone, please contact 1-800-433-5778.

Don't forget to add a screen protector.

Take care of your beautiful new screen. Bring your cell phone to any Best Buy cell phone department or Geek Squad desk, and for a small fee, we'll install a screen protector.

Find your local Best Buy store

1. Valid on select Apple and Samsung smartphone models in limited locations. Reservation required. First come, first served. Most repairs will be completed same-day if all necessary parts are in stock and device is not extensively damaged. Certain repairs may require a longer mail-in exchange process. See a Blue Shirt for details.

2. Service coverage is available only for iPhone and its original included accessories that are defective in materials or workmanship or for batteries that retain less than 80 percent of their original capacity. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. Express Replacement Service is not available under the screen replacement service fee.