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Geek Squad® Protection FAQs

Whether you are researching before you buy or already have Geek Squad Protection, here are some frequently asked questions. For plan-specific information, please refer to the actual terms and conditions.

Do I need to purchase my product from Best Buy to qualify for Geek Squad Protection?

Yes, both your product and the specific Geek Squad Protection Plan need to be purchased from Best Buy.

Can I still buy Geek Squad Protection after I've purchased my product?

Yes, you have 60 days after your purchase to add Geek Squad Protection, including standard Geek Squad Protection Plans, Plans with Accidental Damage from Handling, and Product Replacement Plans. You may add the applicable Plan on your Purchase History page. To add a Plan with Accidental Damage from Handling or a Product Replacement Plan, you'll need to bring your item into a Best Buy store.

When does my Geek Squad Protection coverage start?

Coverage under your Plan begins on the start date, which is date the Plan is purchased or the date you receive the product, whichever is later. There is no waiting period. 

What is covered under my Geek Squad Protection Plan?

Depending on which product and Geek Squad Protection Plan you purchased, and also when you purchased it, your coverage will vary. See the complete terms and conditions for full coverage details.

If you're considering purchasing a Protection Plan, see current coverage highlights in the categories below:

Appliances

TV & Home Theater

Cell Phones

Computers & Tablets

Wearable Technology

Portable Audio

Car Electronics

Video Games

Health & Fitness

Smart Home

Cameras & Camcorders

Music Equipment

Drones        

Loss and Theft protection (available for cell phones)

What if I've purchased a Geek Squad Protection Plan and my product fails during the manufacturer's warranty period?

The Geek Squad Protection Plan provides you with benefits that supplement the manufacturer's warranty. Parts and coverage available under the manufacturer's warranty are not covered by the Plan. You can therefore file a claim directly with the manufacturer. If your product is replaced by the manufacturer, your replacement device will continue to be covered by the Plan, but you must contact us to provide the serial number and any other information requested so that we can properly identify the new device as the covered product.


On the other hand, if you first come to Best Buy for a problem covered by the manufacturer's warranty, we may be able to help you, depending on the product and our current arrangement with the manufacturer. For example, we may be able to repair or allow the return of your product if we are authorized to do so by the manufacturer. In other cases, we may offer to repair or allow the return of your product if you agree to cancel your Plan and, in this case, all obligations owed to you under the Plan will be considered fulfilled. In some cases, the only option will be to contact the manufacturer to make your claim.

How to find your manufacturer warranty info

Is there any coverage limit to the protection available under Geek Squad Protection?  

Yes, we will either repair, replace or reimburse you in an amount up to the regular retail price of your product at the time of purchase. For products purchased on or after October 7, 2019, they are covered up to the regular retail price found on the receipt at time of purchase, regardless of discounts.

Where can I find details about my existing Geek Squad Protection Plans?

Please see your Memberships, Protection Plans and Subscriptions page for details about each of your Plans.

You can also read the complete terms and conditions.

 

How do I get Geek Squad Protection support through my Best Buy Business account?

Please call us at 1-800-433-5778 or schedule an in-store appointment.

How do I make a claim?

If your product fails during the manufacturer's warranty, here are the steps you should take.

Appointments for claims under Geek Squad Protection can be scheduled online or over the phone. For larger products, including major appliances and TVs 42" and larger, we'll come to your home to provide service. For smaller products, you'll bring them into your local Best Buy store.

In-home claims include large appliances, large fitness equipment, networking devices, home theater systems, and TVs 42" class and larger. Schedule an in-home appointment or call 1-800-433-5778.

In-store claims include small appliances, digital imaging, car electronics, cell phones, computers, tablets, gaming, music equipment, portable audio, wireless audio, headphones, wearable technology, and TVs 41" class and smaller. Schedule an in-store appointment or call 1-800-433-5778.

For lost or stolen cell phones, make a claim online or call 1-866-205-4388.

 

How do I file a food spoilage claim for a refrigerator or freezer?

If your refrigerator or stand-alone freezer experiences a mechanical breakdown, then the value of the food and medication that spoils will be covered by us. From milk and cheese to frozen pizzas and fresh produce, we will cover up to $300 per food and medication spoilage event if your Plan was purchased on 3/1/2020 or after. We will cover up to $200 per food spoilage event (medication is not covered) if your Plan was purchased before 3/1/2020.

Note: This does not cover food and medication spoiled due to a power outage unless the outage causes a serviceable, mechanical breakdown that requires repair after power is restored.

To make a food spoilage claim, please use this claim form.

How do I know if my product qualifies for product replacement?

We will replace, not repair, your product if you purchased a Product Replacement Plan. Under a standard Geek Squad Protection Plan, we may also replace your device, at our discretion, if we choose not to repair it or otherwise provide you with store credit. We will also replace your device or issue a store credit under a standard Plan if you've had multiple repair attempts concerning the same problem and it qualifies for replacement under the Plan's No Lemon Benefit. We'll help you figure out what type of Plan you have. Please call us at 1-800-433-5778 or schedule an in-store appointment.

If my product is replaced, will I get a new or refurbished product?

Any replacement device that we provide you may, at our discretion, be either a new or refurbished product that will be of like kind and quality and of comparable performance to your original device. Parts and replacement products that are refurbished will meet original manufacturer specifications.

Where do I find my Geek Squad Protection Plan number?

Your Plan number can be found on your Memberships, Protection Plans and Subscriptions page or on your original receipt.

If you bought your Plan recently, you will have also received a "for your records" email shortly after you made your purchase that will contain your Plan number. If you've lost your receipt or can't find the email, give us a call at 1-888-237-8289 and we'll look it up for you.

I've already made a claim. How can I track the status of my repair?

Can I renew my Geek Squad Protection Plan?

Geek Squad Protection Plans are not renewable. Please contact the Best Buy Help Center at 1-888-237-8289 with any questions.

How can I change the billing information for my monthly Plan?

Whether your card has expired or you want to switch to a card with better rewards, you can easily update your billing info online or call us at 1-800-433-5778. Please have your new payment information ready, as well as your Geek Squad Protection Plan number, if you happen to have it.

How do I cancel my Geek Squad Protection Plan?

You can cancel your Geek Squad Protection Plan online by chatting with an Agent. You can also cancel by calling 1-800-433-5778 or visiting a Best Buy store.

Can someone else receive service under my Plan?

Any person that you gift or sell the covered product to can receive service under the Plan. We may ask questions and take steps to verify that the person seeking service is in lawful possession of the product and whether the serial number of the device matches our records.

How do I transfer Geek Squad Protection to someone else?

If ownership of the product has changed and/or the responsibility for the Plan has changed, we will, without charge, update our records to reflect the transfer of ownership and/or responsibility for the Plan. However, a Plan cannot be transferred from one product to another, except for cases in which you receive a replacement product from the manufacturer. For more assistance, the owner of the Plan can call 1-800-433-5778 or a Best Buy store.

I’m giving Geek Squad Protection as a holiday gift. Will the Plan get extended time since I have to buy it in advance?

Geek Squad Protection purchased between November 15, 2020 and December 26, 2020 will have an extra month added to the Plan. You can find your purchase dates on your Memberships, Protection Plans and Subscriptions page.

AppleCare, AppleCare+, loss and theft Plans (one-time pay and monthly) and all GSP monthly Plans are excluded.

Can I add Geek Squad Protection to a product I received as a gift?

For items purchased between 10/13/20 and 11/16/20, you have up until January 16, 2021 to purchase a Protection Plan. All other purchases outside of that timeframe will follow the standard policy, in which you may buy a Plan up to 60 days after the date of hardware purchase. Bring your gift to a Best Buy store with your gift receipt and we can attach a Protection Plan for you. If you received a large item such as a TV, major appliance or large fitness equipment, you can simply bring in your gift receipt. See the categories you can purchase Protection Plans for and get further details about coverage.

Who is the underwriter of Geek Squad Protection Plans?

AIG WarrantyGuard, Inc. is the Obligor and Administrator of Geek Squad Protection Plans.

  • For specific Plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual Plan terms and conditions.

    You may be required to sign additional service terms and conditions to obtain repairs or a replacement device in some cases. A service consent form may need to be signed to obtain repairs.