Cell Phone Protection
Keep your cell phone working like new with the help of over 20,000 Geek Squad® Agents who will get you up and running again if the unexpected happens.
OF PEOPLE WHO HAVE HAD AN ACCIDENT WITH THEIR SMARTPHONE DROPPED IT
Why choose Geek Squad Protection?
They only cover you for so long.
Geek Squad Protection Plans1
Extend and enhance your coverage for up to two years.2
Geek Squad Disclaimer 1: See Geek Squad Disclaimer Section
Geek Squad Disclaimer 2: See Geek Squad Disclaimer Section
Geek Squad Coverage
Geek Squad Protection — $8.99 per month3Geek Squad Disclaimer 3: See Geek Squad disclaimer section
A one-time payment option for two years is also available. Geek Squad Protection Plan must be purchased with the product online or in store, or within 15 days by visiting a store. A service fee will be assessed if we determine that we need to replace your device.3Geek Squad Disclaimer 3: See Geek Squad disclaimer section
Drops, Spills and Cracks
We'll replace your device if you accidentally damage it by dropping or spilling on it in the course of normal use.
We'll replace the battery if it fails to hold a charge. (There is a one-time limit on nondisposable batteries.)
Normal Wear and Tear
We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship.
We'll offer continual coverage on defects after the manufacturer's warranty ends.
We'll cover any of the accessories that came with your original phone purchase, including a home charger, earbuds and more.
Anyone you give the covered product to will be able to obtain service under the Protection Plan. No additional charges or restrictions apply.
Convenient Claim Support
We're here for you if something goes wrong.
Geek Squad Complete Protection — $10.99 per month4Geek Squad Disclaimer 4: See Geek Squad disclaimer section
The Geek Squad Complete Protection Plan includes all the above benefits from the standard Geek Squad Protection Plan, plus Loss and Theft coverage. A one-time payment option for two years is also available.Geek Squad Complete Protection Plan must be purchased with the product in store (not available online), or within 15 days by visiting a store.
Loss & Theft
You'll have coverage if your cell phone is lost or stolen.
Service Fees & Deductibles
Geek Squad Protection
There is a limit of three claims within 24 months.5 A service fee will be assessed if we determine that we need to replace your device:Geek Squad Disclaimer 5: See Geek Squad disclaimer section
- Service fee for phones less than $50: $9.99
- Service fee for phones $50–$99.99: $19.99
- Service fee for phones $100–$149.99: $29.99
- Service fee for phones $150–$199.99: $39.99
- Service fee for phones $200–$249.99: $49.99
- Service fee for phones $250–$299.99: $69.99
- Service fee for phones $300–$349.99: $79.99
- Service fee for phones $350–$399.99: $89.99
- Service fee for phones $400–$449.99: $109.99
- Service fee for phones $450–$499.99: $119.99
Geek Squad Complete Protection
There is a limit of three claims within 24 months for drops, spills, cracks, mechanical failure, wear, tear or one-time battery replacement. If the claim is for loss or theft, there is a limit of two claims within a rolling 12 months. A service fee will be assessed if we determine that we need to replace your device:
- Service fee for phones $500–$799.98: $149.99
- Service fee for phones $799.99 or more: $199.99
- Loss & Theft deductible for phones $500–$799.98: $199.99
- Loss & Theft deductible for phones $799.99 or more: $249.99
What Our Customers Have to Say
"Geek Squad was very helpful and quick in replacing my non-working mobile phone. They got me back up and running in a shorter amount of time than what I was expecting. Thanks!"
— Keith G., IA
"The Geek Squad Agents always go above and beyond to deliver outstanding service! I always elect to purchase Geek Squad Protection on every device that I purchase."
— Chrissy A., NC
Geek Squad Disclaimer 11. Please refer to the terms and conditions for a complete description of coverage and exclusions. AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
Geek Squad Disclaimer 22. Parts and coverage available under the manufacturer's warranty are not covered by the Plan.
Geek Squad Disclaimer 33. Not available for iPhone. A Service Fee will apply to all claims where we replace your device or provide you with a gift card for its value and the amount of the Service Fee shall be based on the non-discounted Best Buy® retail price of the covered device at the time of purchase. Coverage for Drops, Spills and Cracks is also referred to as Accidental Damage from Handling (ADH) in the terms and conditions.
Geek Squad Disclaimer 44. Not available for iPhone. A Deductible will apply to all Loss and Theft insurance claims and the amount shall be based on the non-discounted Best Buy retail price of the covered device at the time of purchase. Loss and Theft insurance can also be purchased separately - not part of Geek Squad Complete Protection. Loss and Theft insurance is provided by AIG. Please refer to the Insurance Certificate of Coverage for details.
Geek Squad Disclaimer 55. Applies to claims where we replace your device or provide you a gift card for its value.