Mobile Geek Squad® Protection Complete

When your phone goes down, we pick up

Don't get stuck with a huge repair bill if the unexpected happens to your cell phone. Geek Squad Protection enhances your manufacturer warranty and covers you even when your manufacturer warranty ends. For a summary of benefits, see this Mobile Geek Squad Protection Complete brochure.

Already have a Protection Plan? See your account

Benefits of Mobile Geek Squad Protection Complete for your phone.

Available in-store only. Includes Loss and Theft coverage.disclaimer 1 Plan must be purchased with the product in store or within 60 days post device order shipment or in-store pickup by visiting a store.

If your phone is lost or stolen, we've got you covered

Mobile Geek Squad Protection Complete delivers all the benefits of Mobile Geek Squad Protection Basic, plus you'll have coverage in case your phone is lost or stolen.disclaimer 2

If you accidentally damage your product while handling it, we'll take care of it

Enjoy peace of mind knowing that you're covered if the unexpected happens, including drops, cracks, spills and more.

If your battery won't hold a charge, we'll take care of itdisclaimer 3

Unlimited replacements for your non-disposable battery if it fails to hold at least 80% of its original charge specifications.

Your original in-box accessories are covered as welldisclaimer 4

We'll cover any of the accessories that came in the original packaging, including chargers, earbuds and more.

If your screen has bad pixels or a shadow image, consider it handleddisclaimer 3

If you have at least three pixels that are always the same color or a ghost image that won’t go away, we’ll get your screen looking like new.

If there’s a hardware failure, we’ll repair or replace your productdisclaimer 2,5

This could be a problem with an internal part, how the phone was manufactured or normal wear and tear. It could also be caused by dust, internal overheating or humidity.

If your phone won’t turn on because of a power surge, count on us to make it right

You’re covered if there’s a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.

We'll help ensure that your phone can be traded in

You can't trade in a broken phone at Best Buy, so Mobile Geek Squad Protection Complete will help your phone continue to work great until it's time to trade it in.

When something goes wrong, we're always here to help

Visit our repair and tech support online or your local Best Buy store to start a claim or call us at 1-800-433-5778 to ask questions about your plan.

Cost of a Mobile Geek Squad Protection Complete plandisclaimer 1

Continuous monthly pay 2-year one-time pay
Tier 1 ($0–$399.99) $6.99 $89.99
Tier 2 ($400–$699.99) $7.99 $129.99
Tier 3 ($700–$949.99) $9.99 $159.99
Tier 4 ($950–$1,149.99) $12.99 $269.99
Tier 5 ($1,150+) $17.99 $349.99

Service fees and deductibles for a Mobile Geek Squad Protection Complete plan

There are unlimited hardware service and accidental damage claims, and up to two covered loss and theft claims in a 12-month period, beginning on your plan start date.disclaimer 2 A service fee/deductible, plus applicable taxes, is based on your device's original purchase price and claim type. This applies to all claims, except when we only replace the battery.disclaimer 3

Repairdisclaimer 6, disclaimer 7 Express Replacementdisclaimer 7 Loss and Theft
Tier 1 ($0–$399.99) $29 $49 $49
Tier 2 ($400–$699.99) $29 $49 $99
Tier 3 ($700–$949.99) $29 $99 $149
Tier 4 ($950–$1,149.99) $29 $99 $199
Tier 5 ($1,150+) $49 $149 $199
Geek Squad agents

How does Geek Squad Protection work with your manufacturer warranty?

During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't, like failure due to a power surge, even during the manufacturer’s warranty period.

If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection has your back and will take care of any covered repairs.

Geek Squad Agent

Getting help is easy with Geek Squad Protection

Need to make a claim under Geek Squad Protection?

Get started online or chat with an Agent

Need to make a claim under your original warranty?

Learn how to contact your manufacturer

During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't, even during the manufacturer's warranty period.

If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs.

Disclosures

The Obligor and Administrator is Federal Warranty Service Corporation in all states, except in Florida where it is United Service Protection, Inc. and in Oklahoma where it is Assurant Service Protection, Inc. In Puerto Rico, the service contract administrator Federal Warranty Service Corporation. The property insurance underwriter for mobile phone loss and theft coverage is American Bankers Insurance Company of Florida. In Puerto Rico, the property insurance underwriter for mobile loss and theft coverage is Caribbean American Property Insurance Company. These companies operate under the trade name Assurant. Parts and coverage available under the manufacturer's warranty are not covered by the Plan. Deductibles, service fees, and claims limits apply; see full terms and conditions for a complete description of coverage and exclusions.

1. Mobile Geek Squad Protection Complete, as well as standalone Loss and Theft coverage, are not available in the state of New York.

2. Replacement may be with a new or refurbished product of like kind and quality that is comparable in performance.

3. This benefit starts after the manufacturer’s warranty expires.

4. A service fee/deductible does not apply to hardware service or accidental damage claims on accessories included in the original packaging. For accessories included in the original packaging, loss/theft coverage only applies in the event of an incident simultaneously affecting both the device and the accessory.

5. Hardware service benefits available under the manufacturer’s warranty are not covered by the plan during the manufacturer’s warranty period.

6. The $29 and $49 service fee/deductible for Repair applies when service is provided through a Best Buy-authorized repair center, where available. Otherwise, a replacement device is available for the Express Replacement service fee/deductible of $49, $99 or $149, depending on your device.

7. A service fee/deductible does not apply to hardware service or accidental damage claims on accessories included in the original packaging.