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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
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Geek Squad® Cell Phone Accessory Protection

When your phone goes down, we pick up

Don't get stuck with a huge repair bill if the unexpected happens to your cell phone. Geek Squad Protection enhances your manufacturer warranty and covers you when your manufacturer warranty ends.

Already have a Protection Plan? See your account

Benefits of Geek Squad Protection for your cell phone accessory

Your product isn't working? Don't worry.

To get help, just bring your product into a Best Buy store. For any covered issue, we'll repair your product, get you a replacement (if the product is available), or issue you a store credit or gift card up to the original purchase price, including taxes.

If there's a hardware failure, we'll repair or replace your product

This could be a problem with an internal part, how the cell phone accessory was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity. Accidental damage is not included.

If your cell phone accessory won't turn on because of a power surge, count on us to make it right

You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.

You can transfer your Geek Squad Protection

When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.–9 p.m. CT) to transfer.

When something goes wrong, we're always here to help

Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.–9 p.m. CT) to ask questions about your plan.

See our Geek Squad Protection FAQs
Geek Squad agents

How does Geek Squad Protection work with your manufacturer warranty?

During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't, like failure due to a power surge, even during the manufacturer’s warranty period.

If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection has your back and will take care of any covered repairs.

Repairs are performed by either Geek Squad or one of our authorized third-party contractors. We require our third-party contractors to conduct a background check on any person they hire to enter your home.
Geek Squad Agent

Getting help is easy with Geek Squad Protection

Need to make a claim under Geek Squad Protection?

Get started online or chat with an Agent

Need to make a claim under your original warranty?

Learn how to contact your manufacturer

During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't, even during the manufacturer's warranty period.

If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs.

Disclosure

Certain exclusions apply. See the terms and conditions for a complete description of your plan’s benefits, limits and exclusions. Service fees and claim limits apply for cell phones. Federal Warranty Service Corporation is the Obligor and Administrator of this Plan in all states except in Florida, where the Obligor and Administrator is United Service Protection, Inc., and in Oklahoma, where the Obligor and Administrator is Assurant Service Protection, Inc. These companies operate under the trade name Assurant. Parts and coverage available under the manufacturer's warranty are not covered by the Plan.
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