Certain exclusions apply. See the terms and conditions for a complete description of your plan’s benefits, limits and exclusions. Service fees and claim limits apply for cell phones. Federal Warranty Service Corporation is the Obligor and Administrator of this Plan in all states except in Florida, where the Obligor and Administrator is United Service Protection, Inc., and in Oklahoma, where the Obligor and Administrator is Assurant Service Protection, Inc. These companies operate under the trade name Assurant. Parts and coverage available under the manufacturer's warranty are not covered by the Plan.
Geek Squad® Cell Phone Basic Protection
When your phone goes down, we pick up
Don't get stuck with a huge repair bill if the unexpected happens to your cell phone. Geek Squad Protection enhances your manufacturer warranty and covers you when your manufacturer warranty ends.
Already have a Protection Plan? See your account
Learn about Geek Squad Protection for your product
Benefits of Mobile Geek Squad Protection Basic for your phone
Available online and in-store. Does not include Loss and Theft coverage. Plan must be purchased with the product online or in store, or it can be purchased by visiting a store within 60 days of product shipment, in-store purchase or in-store pickup.
If you accidentally damage your phone while handling it, we'll take care of it
Enjoy peace of mind knowing that you're covered if the unexpected happens.
Your original in-box accessories are covered as well
We'll cover any of the accessories that came in the phone's original box, including chargers, earbuds and more.
If your battery won't hold a charge, we'll take care of it1disclaimer 1
Get a replacement for your non-disposable battery if it fails to hold at least 80% of its original charge specifications.
If your screen has bad pixels or a shadow image, consider it handled
If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your screen looking like new.
If there's a hardware failure, we'll repair or replace your product2disclaimer 2
This could be a problem with an internal part, how the phone was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
If your phone won't turn on because of a power surge, count on us to make it right
You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
We'll help ensure that your phone can be traded in
You can't trade in a broken phone at Best Buy, so Geek Squad Protection will help your phone continue to work great until it's time to trade it in.
You can transfer your Geek Squad Protection
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.–9 p.m. CT) to transfer.
When something goes wrong, we're always here to help
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.–9 p.m. CT) to ask questions about your plan.
| Device original purchase price | $0–$399.99 | $400–$699.99 | $700–$949.99 | $950–$1,149.99 | $1,150+ |
|---|---|---|---|---|---|
| Service fee4disclaimer 4 | $99 | $199 | $199 | $199 | $199 |
Disclaimers
1. This benefit starts after the manufacturer’s warranty expires.
2. Replacement may be with a new or refurbished product of like kind and quality that is of comparable performance.
3. Service fee will not be charged for any claim that we fulfill that is also covered under the manufacturer warranty, any entitlement to the no Lemon Benefit, any rework necessary if we are alerted within [30 days] of completing a repair or replacement on a prior claim.
4. Service fee shall be based on the non-discounted Best Buy retail price of the covered device at time of purchase.
How does Geek Squad Protection work with your manufacturer warranty?
During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't, like failure due to a power surge, even during the manufacturer’s warranty period.
If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection has your back and will take care of any covered repairs.
Repairs are performed by either Geek Squad or one of our authorized third-party contractors. We require our third-party contractors to conduct a background check on any person they hire to enter your home.
Getting help is easy with Geek Squad Protection
Need to make a claim under your original warranty?
Learn how to contact your manufacturerDuring the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't, even during the manufacturer's warranty period.
If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs.
Disclosure
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