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Video Game Services


We'll get you ready to game.

We can set up your gaming console or handheld device, help you dominate multiplayer with faster Wi-Fi, and provide a Protection Plan for drops, spills and power surges.

My Best Buy Total™ members get 24/7 Geek Squad® tech support, exclusive prices and protection plans including AppleCare+.
Exclusions, terms and conditions apply.

Why choose Best Buy for your video game services?

  • We have more than 20,000 Geek Squad® Agents ready to help.
  • We can help you on the phone, in your home, at all Best Buy stores, and 24/7 online.
  • We can install or repair thousands of products, no matter where you bought them.
  • We offer a 90-day workmanship guarantee on all Geek Squad repairs.

Keep your gaming console or handheld device working like new.

With Geek Squad Protection, you'll be covered for accidental drops, spills, power surges and more.

Shop Geek Squad Protection

Getting help is easy.

Have questions about a Geek Squad service or your Protection Plan?

Call 1-800-433-5778

Need to replace a battery in your handheld gaming device?

Call 1-866-933-5552

Schedule a repair or replacement Track your repair Learn about Product Replacement for video game accessories

Is your PS5 running out of room?

Schedule an in-store appointment and we can install a compatible solid state drive (SSD) that will give you much greater storage capacity. You can either purchase an SSD now from our complete online assortment and bring it to your appointment, or we can help choose one from our in-store selection on the day of your appointment.

Schedule your in-store appointment

Planning to install an SSD by yourself?

Shop our selection and learn more about SSDs for PS5.

Need a hand with setup?

With In-Home Gaming Console and VR Setup, we'll get your device ready to game, and connect it to your Wi-Fi and compatible components.

Shop in-home setup service

Having trouble getting connected?

We can work remotely and add a gaming console or device to your Wi-Fi network.

Shop remote setup service

Get the speed you need for online gaming.

Our Home Wi-Fi Setup service can help reduce multiplayer lag and speed up your gaming downloads.

Shop Home Wi-Fi Setup


When choosing Best Buy, your product will be delivered, installed or repaired by either Geek Squad or one of our authorized service partners. We require our service partners to conduct a background check on any person they hire to enter your home.