Customer Ratings & Reviews

These broke while under warranty, but Beats said I abused them. Okay so I purchased another set and treated them like expensive eyewear. Nope, they also broke. If you must buy these, know they’re going to break or stop working, and buy the BestBuy Warranty! I loved them until they stopped working and I was very disappointed when they wouldn’t honor the warranty. I certainly did not abuse them.

Would highly suggest you do not get these. This is the SECOND time I’ve gotten a pair from Best Buy that had issues within a couple months. The first pair sounded like crinkled newspaper after two months then this most recent pair I got in October just broke this morning. The sound quality originally was amazing for the first few months.

I wanted a pair of wireless earphones that when they fell out they didn't land on the floor. I liked these enough that I bought a second pair two months later so I would always have a charged pair. Within 6 months of purchase BOTH pairs developed cracks in the plastic wire covering (see photo.) One pair lost sound in one earbud but I was able to tape around the cracks in the second pair to stabilize the damage. Second negative feature is that the distance range for bluetooth connection is very small. I had to carry my phone or laptop with me if I wanted to listen to podcasts as I worked around the house.

Guess I should have read the reviews before purchasing. My son had a pair of these that I wore for probably two years until they quit working. I bought a pair on August 23 and returned them on September 7 because they quit working and wouldn’t charge. I exchanged them for a new pair, literally wore them three times and here I am on September 16 returning them because they quit working and won’t charge. What. In. The. World?????

I love the device. I am concerned with the failure problem. They are not lasting a year. This will be my last pair if they fail before a year. They stop charging

Love the idea, but I can’t hear, they don’t turn up very loud..

It’s not even been a year and the hard plastic body of the headphone SNAPPED IN HALF with no provocation. They’ve been a favorite of mine but oh my lord, what?

After I bought this product, two weeks later it stop working, Best Buy give me a new one after a few day and the new one work for two months and it is dead right now, bad really bad product

If I could give this negative stars, I would! First, you have no way of charging this item because the plug is not a standard USB. You have to buy a different adapter to be able to charge this! Dumb, dumb, dumb! Then I spent the next ten minutes trying to keep it in my ear. I was so frustrated that I almost got back in my car (within the hour of purchasing it) to return this and the wireless Beats Pro that I bought with it!! Absolute waste of my time.

Mines only lasted 2 months and they wouldn’t replace them saying 15 days online say 60 days it use to be 90 days

Purchased October,2022 an they already stopped working, i can’t believe they only lasted that long

Brought wrong headphones, had to take and exchange, did not get a chance to use, this is my review. Brought over the ear beats in replace .

just used it for two weeks and it doesnt work anymore.

Didn’t know i had to download app,,, now it’s useless! Is there some way I can return it??????

I didn’t receive the item yet so please let me know why I did not receive it

The beats flex is not as good as the BeatsX. The mic is on the neck band so if you are working out the mic will get wet. Also there's no noise canceling.

Let me start by saying, I have used Beats headphones exclusively. I’ve owned the muff-style solo, the Powerbeats, Beats Buds, etc… I love the Beats line of headphones. These were the most disappointing of all. Per usual, the sound and fit were excellent for the price. The main issue is the sweat-resistance for these headphones. I run long distance — typically 8-10 miles per run. Yes, I sweat a bit. But to my amazement, these headphones would be broken the moment I finished a run. Wouldn’t charge. Wouldn’t power on. I exchanged them three times thinking it was a fluke. I would turn them off after the run and let the headphones air out before attempting to charge them. The headphones were broken after the first use in every instance. Not worth the hassle.

Horrible. Cant get it to even show any kind of LED light to show that its either charging or even on. I cant even see the hole for an LED light. you can't even tell if youre pressing it down. trash

Worst headphones I have ever owned and I have purchased dozens of headphones . They don’t stay in your ear if you move at all or if you chew at all. Can answer a phone call on them and they switch off of the call to my phone. Won’t link up to my phone automatically about 50% of the time. They sound mid at best. I would never recommend someone buy these or keep them as a gift.

I’ve gone through three pairs of the Beats Flex Wireless Earphones in Smoke Gray, and each one broke within about six months. While the sound quality is decent and they’re comfortable to wear, the build quality is seriously lacking. I kept giving them another chance because of the brand name, but it’s clear they’re not built to last. If you’re looking for something reliable, I’d recommend exploring other options. These just aren’t worth the hassle.