Customer Ratings & Reviews

Initially I was satisfied with this purchase but 2 1/2 months later the thin sheath of plastic covering the wiring is shredding and detaching from the wiring. Wires are exposed and at times I hear crackling noises. I will submit a warranty claim and keep you all updated on the results of that claim. Very disappointed and it happened once before lol but they do last for 12 hours.

Not a good product, bad mic placement to close to neck muffles the microphone, if your the listener you can’t here me very well. The connect to an iPhone is hit and Mis. It seams, you have to remove the headphones from around your neck to pair it. Sound quality for music is ok.

They don’t hold a charge. They spin around on the neck

These are 100% powder/Carolina blue. They are not the electric turquoisy blue shown in the photos at ALL.

I really do not like this. I've used them for many months and nothing changes. - The cord is way too long and the volume button and the other side are so heavy that it constantly weighs down and falls out of my ears or gets caught on things and falls out. It makes it impossible to enjoy using them. - Occasionally the button for pause/play/skip ahead decides to just stop working for hours at a time. Bluetooth connectivity is okay but patchy. Pros: Sound quality is pretty good, I think. I am no expert. Does not seem outstanding. Also, the battery lasts a long time compared to other bluetooth ear phones and it is decent about telling you on your device where the battery is at. Earbuds are probably good for most ear canals (but will fall out because of the length and weight of the cord.)

These fell apart in my hand after 2 months of normal use and treating them gently. They were whole, then I exerted the smallest amount of force to simply bring an earbud up to my ear, and the piece with the on/off button pulled apart exposing wires. Somehow, the year long Apple warranty does not cover this. I dont know if this one was faulty or if they’re all made this poorly but I wouldn’t recommend these.

My biggest complaint is that there is a constant ringing in the right earbud whenever audio is playing that is annoying. Both earbuds do not stay in throughout vigorous activity, even with experimenting with the various sizes. The right ear seems to stay a little better, but for the left the cord is too rigid and pulls at the earbud. (That one might be user error because I don't usually use the left except at work.) The noise cancelling kinda works if the earbuds are jammed in there, but if the music is too quiet then I'll just hear the ringing in the right earbud which always plays at the same level. Because the earbuds are in danger of falling out, I'm hesitant to use them at work around power tools and the noise cancelling doesn't work as well as some other earbuds I've had unless the music is turned way up which gets dangerous. But they work great on the subway when I'm sitting still and I really like that the music pauses automatically when I take them off and the earbuds magnet together. I also like the button layout, although the power button was a little sensitive when I started so they would turn on automatically if accidentally bumped but I haven't had that problem recently. Love the battery life, have not had a problem with it dying at work and I sometimes use it 8+ hours a day. I'm not a fan of the open charging port, I haven't had a problem yet but I do work in a dusty environment at times and walk in the rain so I am concerned about it becoming a problem. Would not purchase again, the ringing may just be a this set problem, but the falling out and iffy noise cancelation are deal breakers for someone who exercises and works in construction.

Since the Sony WI-XB400 was discontinued, I needed a replacement headset after it inevitably broke from my heavy, constant use. Unfortunately this is the only semi-wireless style headset available at this price-point now. Its sound quality is bass heavy and not much else. It works, but I am not satisfied. Maybe they'll outlast the Sony's on the durability front? Time will tell. Also they sometimes just randomly disconnect, and they require manual re-connection every time I power them on. But I what did I expect, they're Beats.

Nice product, good sound quality, noise cancelation is also good. Not very happy with the connectivity capabilities, it can only connect to one device at once, my last headset would connect to two automatically. Nice feature for earbuds to magnetically attach and save battery life, unfortunately it disconnects from device and it is not very easy to get it re connected. I'm returning this product since I need something with better connectivity.

For years Ive purchased a 30$ pair of headphones from anker on amazon, these will last a year or two of constant heavy use with 24 hours of battery life and no issues even being rained on. I purchased the beats flex for 60 dollars only to find it started randomly disconnecting and only 7-8 hours of battery, 3 days after purchase . Then 6 days after it refused to connect even after multiple resets of the headphones and my phone. It randomly turns off, has issues reconnecting, and sometimes wont turn off or on. Then at 67% battery after resetting my phone in hopes of fixing the connection issue, it just died. Blinking faintly red at powerup. When it works the thing is great. But it didnt last a week of barely using it. There are much cheaper and better options, but not at bestbuy. All their 70$ or under headphones are junk with plenty of reviews. I thought I would risk my luck on these and I will never purchase a device from best buy unless I KNOW the product. These are BEATS, and theyre trash.

Good sound, uncomfortable fit. Can only have one device connected to it at a time. I use a Samsung phone and listen to an Ipod while at work. My Sennheiser headset would connect both devices and allow the phone to override the Ipod with incoming calls. Not so for Beats. The rubber/silicone against the skin is annoying, especially while sweating. Stays in place while working out.

I expected a lot more from Beats headphones, especially given the high price. The sound is overly bass-heavy and lacks clarity, making music feel muddy instead of balanced. Comfort is another issue the ear cups get uncomfortable after short use, and they feel cheaply made for a “premium” brand. Battery life is also inconsistent and nowhere near what’s advertised. Overall, you’re paying more for the logo than actual performance. Definitely not worth the money.. Poor quality

Thankfully, I purchased these for my virtual meetings. Quality isn’t the priority. My Beats Solo set was limping along, so I needed a replacement. I paired these [Flex] and was like, “WHAT THE”? Tried to blame the sound quality on the computer, and so paired them with my iPad. Apple should be ASHAMED to put their name on this set. Granted, the stereo separation is impeccable! But, I’ve purchased $10 headsets that provide better sound quality. There’s absolutely no bass, and they frankly sound as if you’re listening through 2 cans and a string. As mentioned, they have a use for business, so I’ll keep them. However, I’m sure I’ll be angry every time I turn these on.

This is the second set of these headphones and they have both failed to hold a charge or even wake up consistently after only a month of use. I am trying to get service help now on the most recent set, well within the warranty period, but two out of two worries me. I also dislike the way they interact with my iPhone, with a special mini-popup that is often slow to appear, reflecting their generally lengthy wake-up and connect period. It is like they are `special' in that entitled sense of the person from well-off parents who has not really earned their superior self-ranking. When they work, they are similar to many others in this sadly limited field of bluetooth but wired together earbuds.

I own a couple of them they were really good product comfort loud and clear But the last 4 of them i have they just died out of nowhere i thought it was just about one failed but the next 3 ,same thing

A disappointment. I used to have a Skull Candy, unfortunately is no longer working. Decided to try this one. It doesn't have the same functions as the SC, it doesn't connect to your iPhone easily, it's always a struggle, and you don't know what's going on. Doesn't forward or back the songs. Right now, I'm trying to connect it to the iPhone, it just won't do, it does have battery, but doesn't connect. The sound of my voice when getting calls, terrible, people don't understand me. The point is, I had it all with Skull Candy, just thought this one would be some kind of match, but it's wayyyy behind. Going back to SC as soon as they release the model I'm looking for.

The Beats Flex are a budget set of headphones where if sound quality isn't a important factor to user enjoyment. The battery life is great, I used to have a pair of Sony equivalents and noticed a longer useable timeframe. The only drawback is if you like audio quality and it's not something you're willing to sacrifice these are not the headphones for you. The lack of a built in equalizer makes them extremely difficult to listen to music with, especially if the highs, mids and lows are an excitable part of the music listening experience. In terms of generic videos other audio sources, they are simply okay.

When they arent cutting in and out on the sound they are have a great sound. They pair easily with my Apple devices.

This product has nice sound but the cords on each side sticks out in an awkward way and it is distracting. I've given the earbuds time to relax but so far it hasn't gotten loose or relaxed enough that it is comfortable and that the cords hang loosely on the sides of my face. I usually need to keep adjusting the cord and repositioning it around my neck to try to keep it even. As it is, unfortunately, its quite bothersome. My next step is to try the buds that is not attached to any cord. I thought this product was right for me, because I didn't want to worry of potentially loosing the ear buds. If you are on the fence to buy this product, you might want to look at other options, especially if you want to use this product while you are working out. You will find yourself constantly readjusting the cord to keep the them even.

These beats broke less then 30 days. They do not work.