See more imagesBose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
- Model:
- 896637-0010
- SKU:
- 6628900
Highly rated by customers for:
See more imagesHighly rated by customers for:
AllProReviews Posted
Ironically Comma I love my Bose QcC Ultra IIs -- when they work -- But the right earbud continues to malfunction- it won't charge. Best Buy was very accommodating in switching it out twice within weeks after the malfunction developed in the second pair. Again, Best Buy was great and switching these out twice with no hassle- - much easier than Amazon would have been.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Midnight Violet
Posted
Hi there, thank you for taking the time to share your experience with the QuietComfort Ultra Earbuds (2nd Gen). We’re glad to hear how much you enjoy them when they’re working properly, and we’re truly sorry for the recurring issue with the right earbud not charging.
We appreciate you acknowledging Best Buy’s support, they’re a great partner, and we’re happy to hear they were able to help you quickly. However, you shouldn’t have to experience the same issue more than once, and we’d like to help ensure it doesn’t continue.
Charging issues can sometimes occur due to connection points, accumulated debris, or firmware related behavior.
If you encounter this issue again, please take a moment to review this quick guide:
https://bose.life/4kTQSel
Daisy - Bose Customer Support
LuisR Posted
Problem occurred since Gen 1 and has not been resolved in Gen 2. They worked fine... but after 3 months my son's earbuds started giving him issues, he tried evcerything to troubleshoot them and then 4 months later he had to return them, thank God for BestBuys Plan Protection, which he had to use if he needed his earbuds today. What a waste four months into the protection plan. Now, suddenly, my own headset began giving me the same issue; it stopped connecting properly to my Samsung Galaxy S23 Android phone. I decided to troubleshoot it myself, factory reset them, deleted the Bose app, unpaired them, reinstall the app afterwards, I did everything possible and yet I could not resolve or fix the problem. They connect, and within one minute then disconnect afterwards, then continue to cycle back and forth doing this unless you turn off the bluetooth all together. I decided to call Bose directly and they simple repeated all the steps, as if reading from a script, I told them I spend a total of 4 hours within 2 days and no matter what nothing, so I told him fine lets repeat the entire process and at the end, they still couldn't connect, funny the tech support attempted to blame it on my phone instead of realizing its really their bluetooth app within the case and the earbuds, and I told him after research online how many users have this same issue, the tech told me, well he owns a pair and never had a problem and I told him well good for you, your an employee expected to reply in such a fashion or lose your job at Bose. In the end, their return policy is even worst, they send you an email but within out a return UPS label, because it takes about 24 hours to send, imagine that in our high tech world and when they receive it, troubleshoot it then i'll take a total of 3 to 4 weeks to receive a replacement. Truly unfortunate since I have been a supporter for over 20 years even repurchase their $449.99 over the ear head set without their ever being a bluetooth issue, which proves to me, its their case, or earbuds and they are fully aware of it but rather then fix the problem and release an updated firmware they simply ignore it and blame others for this faulty product. I have no other issue but to use my Best Buy protection plan or lose it all together or wait close to a month until they send me a replacement. My honest opinion the Earbuds are great when they work, but when thee stop connecting one of the worst products they have ever release and instead of fix it, they problem will just avoid it until Gen3 or stop producing it. So, my honest advice is to seek another pair of earbuds or I promise you will go thru this as me and my son have. If it wasn't for my protection plan I would have wasted $299.99 not including tax on one of the worst earbuds I have ever encountered. To reset it, its even worst, instead of one step its several and then uninstall all devices connected to the app, as well as the app itself then reinstall it, its not worst the hassle, wait until they fix it before ever speaking your hard-earned money on them or purchase there over the ear headset which at least they never had a bluetooth connectivity issue and I have own them for over 20 years, several models. But they lost me permanently because they are putting profit over quality. I will report again, because I have to use my protection plan to see if it occurs again with a new set as well as my son's current exchange. There return process is even worst, which is why I either use my plan or lose it and wait 4 weeks for a replacement. $250 trash after 6 months. Worked great... 6 months later, they stopped connecting properly to my phone. I factory reset them, deleted the Bose app, unpaired them, did everything I could find to fix the problem. They still connect, then disconnect after 2 seconds, try everything, worst product by Bose
Posted
Hello Luis, thank you for taking the time to share such a detailed feedback of your experience. We truly appreciate the effort you’ve made to troubleshoot the issue on your own and again with our customer support team. We sincerely apologize for all the inconvenience this has caused you and your son, this is not the kind of experience we want you to have, as Bose is known for delivering high‑quality products.
We’re glad to hear that you found the QuietComfort Ultra Earbuds 2nd Gen great when they worked. These earbuds are designed to deliver premium, personalized audio through CustomTune technology, our best in‑ear noise cancellation, and a comfortable fit. The connection issue you described may sometimes occur when earbuds are paired with multiple devices that have Bluetooth turned on simultaneously.
Since you’ve already exhausted the standard troubleshooting steps, we are confident that your replacement unit will not encounter the same issue, as this appears to be an isolated case. We truly appreciate your patience throughout the troubleshooting and replacement process. While the wait time can feel long, the validation step ensures that the defective product is carefully reviewed to identify the root cause before sending out a new replacement.
If you haven’t received the email with your tracking details yet, please don’t hesitate to reach back out to our customer support team for an update using this link: https://bose.life/4e1RPzt Rest assured, once your replacement arrives, you’ll be able to get back to enjoying your music with Bose quality.
Sophie - Bose Customer Support
LuisR Posted
I Always Think No Others Brands Are better Than Bose, I Always Look For The Best Quality, But Is Hard To Manage, Sounds Good, But Is Not Good Inuff For Gyms, Is Falling And Is Not Volume Control, I Have To Stop, And Get My Phone, And Manage It, Thanks To Im Have The Total Membership From Best Buy, And I Think I Going To Return
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Posted
Hello Luis, thank you for sharing your feedback, and we’re delighted to hear that you found the sound quality of your Bose QuietComfort Ultra Earbuds (2nd Gen) to be good. At the same time, we sincerely apologize for the difficulties you’ve experienced using them in the gym, this is not the experience we want for our customers.
Just to let you know, the Bose QuietComfort Ultra Earbuds (2nd Gen) are equipped with touch control features. By tapping or swiping the touch surface of either earbud, you can play/pause audio, adjust the volume, manage basic call functions, control noise cancellation, and even use a Shortcut. This means you don’t need to stop your workout to reach for your phone.
Here is a helpful touch control guide: https://bose.life/43RTKAX you can check out to make sure you’re getting the most out of your earbuds. We hope this helps resolve your concern and allows you to enjoy your Bose QuietComfort Ultra Earbuds (2nd Gen) in the gym without hassle.
We want you to experience the very best from your Bose product, and we’re always here to assist you further if needed.
Sophie - Bose Customer Support
HEATHERB Posted
Very disappointed in these earbuds. If they don't successfully connect to the Bose App they won't connect to your phone regardless of platform (Android and/or IOS). Once they do, they consistently disconnect from phones. Works well with tablets and laptops. but not phones. This is clearly a Bose App issue that needs to be resolve.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hello Heather! Thank you for sharing your experience with us. We truly appreciate your feedback regarding the Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds are designed to deliver a premium listening experience with world-class noise cancellation, helping reduce background noise for more immersive audio. They also feature Bose Immersive Audio for a more spacious and lifelike sound, along with CustomTune technology that personalizes audio performance to your ears.
We understand your concern regarding the connection behavior with your phone and how important a stable connection is when using the Bose app.
To help resolve this concern, here is the link where you can check our troubleshooting steps that help you address the issue:
https://bose.life/4v5S82q
Cedrick - Bose Customer Support
LORNERE Posted
Great sound quality! Unfortunately, the ear buds would not connect to my Bluetooth. I tried all the troubleshooting steps. I read this is a common problem with these earbuds. What a waste of a great sounding earbuds!
Posted
Hi, thank you for sharing your experience with the QuietComfort Ultra Earbuds (2nd Gen). We’re delighted to hear you enjoy the sound quality for music, and we're committed to helping you get the best possible experience with your product, including making pairing simple and straightforward.
Our online support guide provides step‑by‑step instructions to help with Bluetooth pairing. These include ensuring the earbuds are in pairing mode, checking device compatibility, reducing interference, and clearing previous connections if necessary. You can find the guide here: https://bose.life/4uwhc2l
Once these steps are followed, we’re confident the pairing process will feel smoother, allowing you to fully enjoy the immersive sound quality and advanced noise cancellation the QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.
Rein - Bose Customer Support
Brian Posted
Sound quality was great, noise cancelling was phenomenal. None of that means anything if earbuds cant stay connected to phone and sound quality issues. Owned for about a month. Use them daily for exercise and work.
Posted
Hi Brian, thank you for sharing your feedback. We’re glad to hear that you enjoyed the sound quality and noise cancellation of the Bose QuietComfort Ultra Earbuds (2nd Gen), but we’re sorry to learn about the connectivity and audio issues you’ve experienced.
Frequent disconnections or sound problems can sometimes be linked to Bluetooth interference, firmware versions, or device settings. We recommend checking that your earbuds are updated to the latest firmware through the Bose Music app, and ensuring your phone’s Bluetooth settings are optimized. If you’re using them during exercise, minimizing interference from other nearby devices can also help improve stability. Your feedback is valuable, and we’d be happy to guide you through additional troubleshooting steps to enhance your listening experience. Here's a helpful guide: https://bose.life/3Qalmy1
Jelyn - Bose Customer Support
JosephM Posted
Hooked up fine but had issues with sound and going from ambient to noise blocking and didn't work most of the time for that
Posted
Hi Joseph, thank you for sharing your experience. We’re sorry to hear that you encountered sound and app-related issues, particularly when switching between Ambient and Noise Blocking modes.
To help restore optimal performance, we recommend reviewing and following the steps in this quick guide:
https://bose.life/3PQqFC3
We appreciate you bringing this to our attention and hope this helps improve your experience. If you need additional assistance for a specific concern with app and sound related issues, please contact us directly at, https://bose.life/41fr7fD.
Daisy - Bose Customer Support
BrettT Posted
Worked great... 6 months later, they stopped connecting properly to my phone. I factory reset them, deleted the Bose app, unpaired them, did everything I could find to fix the problem. They still connect, then disconnect after 2 seconds, then continue to cycle back and forth doing that. $250 trash after 6 months.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Posted
Hi, thank you for sharing your feedback. We understand how important consistent connectivity and reliable performance are for your everyday listening experience, and we’d love to assist you in getting the best from your Bose earbuds.
If your headphones connect and then disconnect after a few seconds, this may point to a Bluetooth stability issue. We appreciate you already trying several troubleshooting steps. Our online guide includes additional steps such as clearing the paired device list, resetting the headphones, and ensuring the firmware is up to date, which can often resolve this type of cycling connection problem: https://bose.life/4vghBpt
We hope these steps help stabilize your Bluetooth connection so you can enjoy uninterrupted listening again. Our goal is to ensure you continue experiencing the premium audio quality Bose is known for, and the QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver that reliability and performance.
Rein - Bose Customer Support
Tony Posted
wrong serial numbers on product that is not good at all
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hello, Tony. Thank you for bringing this to our attention. Regarding the serial number on your Bose QuietComfort Ultra Earbuds (2nd Gen), this is something our support team can review and help clarify for you. To better assist you, please contact our Bose Customer Support so they can help address your concern directly. Here is the link where you can reach our Bose Customer Support team.
https://bose.life/3R0Ovvm
Cedrick - Bose Customer Support
Tommy Posted
The audio quality is solid but the mic always breaks in one ear bud. 2 pairs and the sams thing everytime. So making calls is annoying but just for music its decent.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hi Tommy, thank you for sharing your experience with your QuietComfort Ultra Earbuds (2nd Gen). We appreciate your feedback on the audio quality, we're glad to hear you're enjoying that part of the product.
We’re truly sorry, though, to hear about the recurring microphone issues. That shouldn’t be happening, especially across multiple pairs. Please check out this quick guide to resolve the microphone issue you're experiencing, https://bose.life/4phgqCX.
Daisy - Bose Customer Support
SriramV Posted
The ear phones was a faulty one and stopped working / battery issues after 2 weeks . I went to Best Buy store and they said it’s beyond 15 days so I need to get it replaced with Bose directly.Not getting any more products from Best Buy going forward as I had a similar issue with the Apple Watch I got which had issue and I had to return due to battery issue.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Thank you for sharing your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re very sorry to hear that your earbuds developed battery issues after just two weeks. We understand how frustrating it must have been to encounter this problem and then be redirected after the Best Buy return window. Please know that Bose stands behind our products, and we’d like to help resolve this for you directly. To assist you further, here’s a helpful article that outlines next steps:
https://bose.life/4dia16y
Gem – Bose Customer Support
KathrynB Posted
I truly thought I would like these, however, just like my first set bought a month ago, they cut out constantly. Not easy to use at all Pretty but I would not recommend
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Midnight Violet
Posted
Thank you for sharing your experience with us. We’re sorry to hear that your earbuds have not met your expectations and that you’ve experienced repeated connection issues. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio with CustomTune technology and our best in ear noise cancellation.
If you encounter connection issues with your earbuds, please follow the troubleshooting steps in the link provided. These steps are designed to help resolve common connectivity problems and restore your earbuds to optimal performance. https://bose.life/497UzHV
NJ - Bose Customer Support
JonathanV Posted
Fell out no matter the tip, tip rip apart while trying to change them, sound alright
Posted
Hi JonathanV, thank you for sharing your experience with us. We’re glad to hear you found the sound quality alright, though we’re sorry the earbuds didn’t stay secure. The Bose QuietComfort Ultra Earbuds (2nd Gen) come with an extra Bose Fit Kit that includes: 3 pairs of eartips (S, M, L) and 3 pairs of stability bands (1, 2, 3)
We understand that proper fit is very important, and this kit is designed to help you adjust and change the eartips correctly. Here’s a helpful guide you can check to ensure the best fit: https://bose.life/4d828Sy
If you have any other concerns or need further assistance, please feel free to reach out through this link: http://bose.life/globalsupport We’ll be happy to help.
Jelyn - Bose Customer Support
SoylijeylimarL Posted
These headphones were too large and uncomfortable to wear for long periods. I ended up switching to another brand
Posted
Hi there, thank you for sharing your feedback with us. We’re glad to hear you appreciated the design of the Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds come with an extra fit kit that includes three pairs of eartips (S, M, L) and three pairs of stability bands (1, 2, 3). If the earbuds feel too large or uncomfortable, we recommend trying different combinations of eartips and stability bands to find the fit that works best for you. Here’s a helpful guide on how to change them according to your comfort. (https://bose.life/4dBz0D3)
If the provided fit kit still does not meet your expectations, we also offer an alternative sizing fit kit that includes extra‑small eartips and stability bands. Feel free to reach out to us through this support link for assistance in getting the right fit. (http://bose.life/globalsupport
Jelyn - Bose Customer Support
David Posted
I bought one pair the case ended up breaking had to replace with the second pair were good for about a month now the right earbud won’t charge. I have bought mini bows noise, cancellation earbuds, and never had a problem like I have with these.
Posted
Hello, David! We’re glad to hear that the Bose QuietComfort Earbuds have worked well for you! We understand how important it is for your earbuds to perform flawlessly, and so we’re sorry to hear you’re having trouble with the charging issue on your Bose QuietComfort Ultra Earbuds (2nd Gen).
If you still have your Bose QuietComfort Ultra Earbuds (2nd Gen) please check out this helpful guide, which should in resolve the charging concern: https://bose.life/49SSe5s
We’re committed to helping you get the best experience!
Gloria - Bose Customer Support
JuanitaBrown Posted
The person I’m talking with can’t hear me when speaking with the earbuds in my ear
Posted
We appreciate you letting us know about the difficulty being heard while using your earbuds. At Bose, we’re committed to delivering products that are both high-quality and easy to use, so your feedback is valuable.
In many cases, this concern can be resolved with a minimal adjustment, ensuring the earbuds are correctly placed in your ears often improves microphone performance significantly. For step-by-step guidance, we recommend visiting our https://bose.life/4qPLD16 to help you achieve the best fit and functionality.
Gloria - Bose Customer Support
NDHH Posted
I cancelled this order because you people couldn’t get the product in. I called Bose directly and ordered it and I’ll have it 4 days latest. I won’t be buying ANYTHING from Best But here in Honolulu anymore unless it’s there in their stores to purchase.
WilliamC Posted
Work selectively and not all the time. Waste of money.
Posted
Hi William, thank you for sharing your feedback. We’re sorry to hear that your product isn’t performing consistently and that it hasn’t met your expectations. To better understand the issue, could you please provide the product serial number and your country location so we can check the warranty status and explore service options? You can also reach us directly through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
CHRIS Posted
Right ear piece keeps losing connection. Horrible battery life
Posted
Thank you for sharing your experience with us. We’re sorry to hear that your right earbud keeps losing connection and that the battery life has not met your expectations. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio with CustomTune technology, our best in‑ear noise cancellation, and up to 6 hours of battery life on a full charge.
If you’re experiencing connection or battery issues, please follow the troubleshooting steps in the link provided. These steps are designed to help resolve both connectivity and battery performance concerns.
Bluetooth connection - https://bose.life/3MLrUkx
Short battery life - https://bose.life/4aMXLeH
NJ - Bose Customer Support
SheldonR Posted
Battery is terrible (they last 4 hours) and best buy wont exchange them!!
Posted
Hi Sheldon, thank you for sharing your experience. We're sorry to hear about the battery performance of your QuietComfort Ultra earbuds (2nd Gen) and the trouble you've had with the exchange process at Best Buy.
To help resolve the battery issue, we recommend checking out this quick guide: http://bose.life/49pIWOg.
It contains steps that can help get your earbuds back to optimal performance.
Daisy - Bose Customer Support