See more imagesBose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Deep Plum
- Model:
- 896637-0030
- SKU:
- 12360634
Highly rated by customers for:
See more imagesHighly rated by customers for:
AllProReviews Posted
Ironically Comma I love my Bose QcC Ultra IIs -- when they work -- But the right earbud continues to malfunction- it won't charge. Best Buy was very accommodating in switching it out twice within weeks after the malfunction developed in the second pair. Again, Best Buy was great and switching these out twice with no hassle- - much easier than Amazon would have been.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Midnight Violet
Posted
Hi there, thank you for taking the time to share your experience with the QuietComfort Ultra Earbuds (2nd Gen). We’re glad to hear how much you enjoy them when they’re working properly, and we’re truly sorry for the recurring issue with the right earbud not charging.
We appreciate you acknowledging Best Buy’s support, they’re a great partner, and we’re happy to hear they were able to help you quickly. However, you shouldn’t have to experience the same issue more than once, and we’d like to help ensure it doesn’t continue.
Charging issues can sometimes occur due to connection points, accumulated debris, or firmware related behavior.
If you encounter this issue again, please take a moment to review this quick guide:
https://bose.life/4kTQSel
Daisy - Bose Customer Support
BrettT Posted
Worked great... 6 months later, they stopped connecting properly to my phone. I factory reset them, deleted the Bose app, unpaired them, did everything I could find to fix the problem. They still connect, then disconnect after 2 seconds, then continue to cycle back and forth doing that. $250 trash after 6 months.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Tony Posted
wrong serial numbers on product that is not good at all
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hello, Tony. Thank you for bringing this to our attention. Regarding the serial number on your Bose QuietComfort Ultra Earbuds (2nd Gen), this is something our support team can review and help clarify for you. To better assist you, please contact our Bose Customer Support so they can help address your concern directly. Here is the link where you can reach our Bose Customer Support team.
https://bose.life/3R0Ovvm
Cedrick - Bose Customer Support
SriramV Posted
The ear phones was a faulty one and stopped working / battery issues after 2 weeks . I went to Best Buy store and they said it’s beyond 15 days so I need to get it replaced with Bose directly.Not getting any more products from Best Buy going forward as I had a similar issue with the Apple Watch I got which had issue and I had to return due to battery issue.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Thank you for sharing your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re very sorry to hear that your earbuds developed battery issues after just two weeks. We understand how frustrating it must have been to encounter this problem and then be redirected after the Best Buy return window. Please know that Bose stands behind our products, and we’d like to help resolve this for you directly. To assist you further, here’s a helpful article that outlines next steps:
https://bose.life/4dia16y
Gem – Bose Customer Support
LORNERE Posted
Great sound quality! Unfortunately, the ear buds would not connect to my Bluetooth. I tried all the troubleshooting steps. I read this is a common problem with these earbuds. What a waste of a great sounding earbuds!
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi, thank you for sharing your experience with the QuietComfort Ultra Earbuds (2nd Gen). We’re delighted to hear you enjoy the sound quality for music, and we're committed to helping you get the best possible experience with your product, including making pairing simple and straightforward.
Our online support guide provides step‑by‑step instructions to help with Bluetooth pairing. These include ensuring the earbuds are in pairing mode, checking device compatibility, reducing interference, and clearing previous connections if necessary. You can find the guide here: https://bose.life/4uwhc2l
Once these steps are followed, we’re confident the pairing process will feel smoother, allowing you to fully enjoy the immersive sound quality and advanced noise cancellation the QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.
Rein - Bose Customer Support
Tommy Posted
The audio quality is solid but the mic always breaks in one ear bud. 2 pairs and the sams thing everytime. So making calls is annoying but just for music its decent.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hi Tommy, thank you for sharing your experience with your QuietComfort Ultra Earbuds (2nd Gen). We appreciate your feedback on the audio quality, we're glad to hear you're enjoying that part of the product.
We’re truly sorry, though, to hear about the recurring microphone issues. That shouldn’t be happening, especially across multiple pairs. Please check out this quick guide to resolve the microphone issue you're experiencing, https://bose.life/4phgqCX.
Daisy - Bose Customer Support
KathrynB Posted
I truly thought I would like these, however, just like my first set bought a month ago, they cut out constantly. Not easy to use at all Pretty but I would not recommend
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Midnight Violet
Posted
Thank you for sharing your experience with us. We’re sorry to hear that your earbuds have not met your expectations and that you’ve experienced repeated connection issues. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio with CustomTune technology and our best in ear noise cancellation.
If you encounter connection issues with your earbuds, please follow the troubleshooting steps in the link provided. These steps are designed to help resolve common connectivity problems and restore your earbuds to optimal performance. https://bose.life/497UzHV
NJ - Bose Customer Support
SoylijeylimarL Posted
These headphones were too large and uncomfortable to wear for long periods. I ended up switching to another brand
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi there, thank you for sharing your feedback with us. We’re glad to hear you appreciated the design of the Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds come with an extra fit kit that includes three pairs of eartips (S, M, L) and three pairs of stability bands (1, 2, 3). If the earbuds feel too large or uncomfortable, we recommend trying different combinations of eartips and stability bands to find the fit that works best for you. Here’s a helpful guide on how to change them according to your comfort. (https://bose.life/4dBz0D3)
If the provided fit kit still does not meet your expectations, we also offer an alternative sizing fit kit that includes extra‑small eartips and stability bands. Feel free to reach out to us through this support link for assistance in getting the right fit. (http://bose.life/globalsupport
Jelyn - Bose Customer Support
JosephM Posted
Hooked up fine but had issues with sound and going from ambient to noise blocking and didn't work most of the time for that
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi Joseph, thank you for sharing your experience. We’re sorry to hear that you encountered sound and app-related issues, particularly when switching between Ambient and Noise Blocking modes.
To help restore optimal performance, we recommend reviewing and following the steps in this quick guide:
https://bose.life/3PQqFC3
We appreciate you bringing this to our attention and hope this helps improve your experience. If you need additional assistance for a specific concern with app and sound related issues, please contact us directly at, https://bose.life/41fr7fD.
Daisy - Bose Customer Support
David Posted
I bought one pair the case ended up breaking had to replace with the second pair were good for about a month now the right earbud won’t charge. I have bought mini bows noise, cancellation earbuds, and never had a problem like I have with these.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hello, David! We’re glad to hear that the Bose QuietComfort Earbuds have worked well for you! We understand how important it is for your earbuds to perform flawlessly, and so we’re sorry to hear you’re having trouble with the charging issue on your Bose QuietComfort Ultra Earbuds (2nd Gen).
If you still have your Bose QuietComfort Ultra Earbuds (2nd Gen) please check out this helpful guide, which should in resolve the charging concern: https://bose.life/49SSe5s
We’re committed to helping you get the best experience!
Gloria - Bose Customer Support
JonathanV Posted
Fell out no matter the tip, tip rip apart while trying to change them, sound alright
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi JonathanV, thank you for sharing your experience with us. We’re glad to hear you found the sound quality alright, though we’re sorry the earbuds didn’t stay secure. The Bose QuietComfort Ultra Earbuds (2nd Gen) come with an extra Bose Fit Kit that includes: 3 pairs of eartips (S, M, L) and 3 pairs of stability bands (1, 2, 3)
We understand that proper fit is very important, and this kit is designed to help you adjust and change the eartips correctly. Here’s a helpful guide you can check to ensure the best fit: https://bose.life/4d828Sy
If you have any other concerns or need further assistance, please feel free to reach out through this link: http://bose.life/globalsupport We’ll be happy to help.
Jelyn - Bose Customer Support
JuanitaBrown Posted
The person I’m talking with can’t hear me when speaking with the earbuds in my ear
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
We appreciate you letting us know about the difficulty being heard while using your earbuds. At Bose, we’re committed to delivering products that are both high-quality and easy to use, so your feedback is valuable.
In many cases, this concern can be resolved with a minimal adjustment, ensuring the earbuds are correctly placed in your ears often improves microphone performance significantly. For step-by-step guidance, we recommend visiting our https://bose.life/4qPLD16 to help you achieve the best fit and functionality.
Gloria - Bose Customer Support
NDHH Posted
I cancelled this order because you people couldn’t get the product in. I called Bose directly and ordered it and I’ll have it 4 days latest. I won’t be buying ANYTHING from Best But here in Honolulu anymore unless it’s there in their stores to purchase.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
WilliamC Posted
Work selectively and not all the time. Waste of money.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi William, thank you for sharing your feedback. We’re sorry to hear that your product isn’t performing consistently and that it hasn’t met your expectations. To better understand the issue, could you please provide the product serial number and your country location so we can check the warranty status and explore service options? You can also reach us directly through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
CHRIS Posted
Right ear piece keeps losing connection. Horrible battery life
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Thank you for sharing your experience with us. We’re sorry to hear that your right earbud keeps losing connection and that the battery life has not met your expectations. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio with CustomTune technology, our best in‑ear noise cancellation, and up to 6 hours of battery life on a full charge.
If you’re experiencing connection or battery issues, please follow the troubleshooting steps in the link provided. These steps are designed to help resolve both connectivity and battery performance concerns.
Bluetooth connection - https://bose.life/3MLrUkx
Short battery life - https://bose.life/4aMXLeH
NJ - Bose Customer Support
SheldonR Posted
Battery is terrible (they last 4 hours) and best buy wont exchange them!!
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi Sheldon, thank you for sharing your experience. We're sorry to hear about the battery performance of your QuietComfort Ultra earbuds (2nd Gen) and the trouble you've had with the exchange process at Best Buy.
To help resolve the battery issue, we recommend checking out this quick guide: http://bose.life/49pIWOg.
It contains steps that can help get your earbuds back to optimal performance.
Daisy - Bose Customer Support