See more imagesBose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Deep Plum
- Model:
- 896637-0030
- SKU:
- 12360634
Highly rated by customers for:
See more imagesHighly rated by customers for:
KevinF Posted
First thought is these sound great. They should, for the price. Second thought was I bought these with my old galaxy buds in mind with the removable wing that made them the only bugs I've ever been successful at getting to stay in my ear. When I first got them, they stayed, but after a week, I now constantly have to keep reinserting the one, which is difficult to do without pausing music or hanging up on whomever I'm talking to. The next issue is that when I open and close a car door or wear these while on my motorcycle, there's a constant sound that sounds like I'm spreading corrugated tubing of some sort. It makes them completely dysfunctional. Another minor annoyance is that they are not particularly easy to get out of the case. Last, I rode from Chicago to Springfield ohio, and the batteries had to be charged twice during that trip. it's a 5-hour trip, so these should have lasted the entirety of the trip on a full charge and they didn't come halfway to that. Very disappointed, Especially for the cost.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hello Kevin! Thank you for sharing your detailed feedback. We’re glad to know you think the sound quality is great, though we’re truly sorry that some of the features haven’t met your expectations. This is not the kind of experience we want you to have, as Bose is known for delivering great quality.
To better understand your concerns and assist you step by step with troubleshooting, please reach out to our customer support team using this link: bose.life/48EXztC We’ll work with you to make sure you’re getting the best out of your earbuds. We are here to help!
Sophie - Bose Customer Support
PunkyAK Posted
Bose-QuietComfort Ultra (2nd Gen) in Ear Earbuds have good sound quality but don't stay in my ear like my Apple AirPods did even when using the correct rubber adaptor. Every time I tried to adjust the Earbuds I would stop whatever I was listening to due to the sensitivity of the Earbuds and the way they are designed to respond to touch. It becomes an annoyance.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Thank you for sharing your experience with us. We appreciate your feedback and would like to acknowledge that the Bose QuietComfort Ultra Earbuds (2nd Gen) in‑ear earbuds deliver excellent sound quality, offering clear, well‑balanced, and immersive audio that reflects Bose’s strong reputation in sound engineering. To help address the concerns you mentioned, Bose offers guided troubleshooting that includes recommendations for achieving a better fit, exploring alternate ear tips and stability band options, and adjusting touch‑control settings through the Bose app.
Many users report improved comfort and fewer accidental touch interruptions after completing these steps.
You can review the troubleshooting steps and additional support resources at the link below:
https://bose.life/4mXoc5p
Cedrick - Bose Customer Support
DerrickT Posted
Sounds great when working properly, when using functions like anc along with multipoint connection and heavy crackling sound occurs frequently and the app can’t seem to locate devices despite being connected.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hello, Derrick. Thank you for sharing your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen) we truly appreciate your feedback and will love to assist you better. It’s great to hear that the earbuds deliver excellent sound quality, and we understand your concern regarding the frequent crackling when using features like Active Noise Cancellation alongside multipoint connections, as well as the app intermittently not locating devices despite an active connection. To help address your concern, please visit the official Bose troubleshooting page here, where you’ll find step‑by‑step instructions designed to improve performance and connectivity: https://bose.life/4cOx21N
Cedrick - Bose Customer Support
user173411 Posted
I want to give these 5stars so badly. In addition to music and audio I love the noise cancellation especially at swim meets. But on calls I have noticed the sound crackles regularly. Not cutting in and out, like a crackling speaker. Not sure why it doesn’t happen when listening to music. I also don’t love that if the bud is not with the case and i take it out of my ear for a period of time, it at times will not reconnect until I put it back in the case
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hi there, thank you for sharing your feedback. We’re glad to hear that you enjoy the music quality and noise cancellation, especially during swim meets. If you are experiencing static or distortion through your earbuds, these issues are often caused by environmental interference or device settings and can frequently be resolved. You can check out this helpful link for guidance: https://bose.life/49cSYlt
Also, please note that if the earbuds are not being used and are not inside the charging case, they will automatically turn off to preserve battery life. This is a common feature designed to extend the product’s battery performance.
Jelyn - Bose Customer Support
Inga Posted
Sound quality is excellent. The noixe cancelling effect is great wven when using just one at a time. The comfort of the fit could be better, they're larger than average earbuds and the hard plastic makes them uncomfortable to lie on etc. My main complaint is the complete lack of a 'find-my-device' feature, which most if not all competitors have.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Posted
Hello, Inga. Thank you for sharing your thoughts on the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re delighted to hear that you’re enjoying the excellent sound quality and the impressive noise cancellation, especially the convenience of using just one earbud at a time.
We’re sorry to hear that the fit has not been as comfortable as you hoped. At the moment, an ear tip kit for this model is not yet available. However, we encourage you to stay connected through the Bose website and subscribe to our marketing mailing list so you can be notified by email as soon as the ear tip kit becomes available. We truly appreciate your feedback regarding the size and materials.
We also understand how valuable a Find‑My‑Device feature would be. Your feedback is important to us, and we will make sure it is shared with the appropriate team.
-Cedrick Bose Customer Support
Seth Posted
Sounds quality is absolutely amazing. I daily drive these due to work so practicality is awesome. However, I have been having issues with buds charging in case if not seated properly. Occasionally I have connectivity issues and have to reconnect the buds to my phone.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the sound quality and practicality of your earbuds. Regarding the charging issue, please ensure the earbuds are properly seated in the case and that the charging contacts are clean, as debris can sometimes interfere with the connection. For the bluetooth issue here's a helpful link you can use: https://bose.life/3Z1nskh
Hope it helps!
Jelyn - Bose Customer Support
BigBear1911 Posted
We have had to trade in multiple pairs about every year. Great sound, great noise canceling. But the batteries die out and or the case doesn't charge after about a year. Not sure they are worth 300$
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Deep Plum
Posted
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback, and we know how important it is for your product to work well and stay reliable over time.
We’re committed to delivering the best possible experience for you. To further assist you with your concern, please reach out to us directly through this link: https://bose.life/49SSe5s and we'll be more than glad to help.
Rein - Bose Customer Support
Redemus Posted
The quality of sound is great and you can ajuts the eq with it but batterie dies in 4 to 6 hours depending on the mode you use and over time noise in one or both ear pieces usually if they get moist ar wet abit . I do construction and usually i have to change them cople of thimes . So put insurance on them
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi there, thank you for sharing your feedback. The battery life of the QuietComfort Ultra Earbuds (2nd Gen) is as follows:
Immersive Audio Off: Up to 6 hours
Immersive Audio On: Up to 4 hours
Charging Case (fully charged): Provides up to 18 additional hours
These are the advertised specifications.
Since they are in-ear earbuds, they are naturally exposed to sweat. However, there's no need to worry, they are rated IPX4, meaning they are water-resistant and can handle sweat and light splashes.
If you're experiencing issues with battery life, here’s a helpful guide that may assist you: http://bose.life/3WgAfOG
Jelyn - Bose Customer Support
Anthony Posted
I was not surprised at the sound quality, Bose is known for it and did not disappoint. The ANC is amazing and the comfort is acceptable. But where I was let down is that for 250+ dollars the earbuds have only a mic in the right ear bud. I usually only have one in and if I happen to have the left bud in I have to scramble to put in the right one or switch to phone. It shocks me that a premium product has less features than my 50 dollars sound cores
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hi Anthony, thank you for sharing your feedback. We’re glad to hear the sound quality and noise cancellation met your expectations, as those are areas we take pride in. We understand your concern regarding microphone placement and how it impacts your usage when wearing only the left earbud.
The Bose QuietComfort Ultra Earbuds (2nd Gen) are equipped with four microphones in each earbud, allowing you to use either the left or right earbud independently for listening to audio or making phone calls. The controls on your earbuds will remain the same whether you’re using one or both, and any shortcuts you’ve set will continue to function.
If you’re experiencing microphone issues, ensuring the earbuds are worn properly and that the microphones are not blocked can help improve call quality. Here’s a helpful guide you can use for tips on optimizing performance: https://bose.life/4b9gEIw
Jelyn - Bose Customer Support
Scot Posted
Ok at best volume could be better I would say should have did more research on them
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi Scot, thank you for sharing your feedback. We understand you feel the volume could be better. If it doesn’t seem enough, you can try adjusting it through the Bose app’s equalizer or switching music apps for a better listening experience. You can also check out this helpful guide if you’re experiencing low volume: https://bose.life/40qAE2W
If you need further assistance or have other concerns, feel free to reach out to us through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
JasonY Posted
Bose earbuds are great and work well. HOWEVER the case does not have a strong hold and earbuds do not have kind of hold keeping them in the case and will fly out when case is dropped!!
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Midnight Violet
Posted
Hello Jayson! Thank you for sharing your feedback with us. We’re glad to hear that your Bose QuietComfort Ultra (2nd Gen) Earbuds are working well and delivering the performance you expect. We do understand your concern regarding the case not holding the earbuds securely. Your input is valuable, and we truly appreciate you bringing this to our attention.
To help prevent the earbuds from coming loose, we recommend always ensuring they are seated properly in the charging case until you feel the magnetic connection. If the case is dropped, the earbuds may dislodge, so keeping the lid closed when not in use can help minimize this risk.
We appreciate your support and will make sure your feedback is shared with our product team for future improvements.
Sophie - Bose Customer Support
DavidC Posted
Noise cancellation is great but sometimes headphones tend to not connect to Bluetooth
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi David, thank you for sharing your feedback. We’re glad to hear that you’re enjoying the noise cancellation feature. Regarding the Bluetooth connection issue, occasional disconnections can happen due to factors like wireless interference, distance or obstacles between devices, low battery levels, or outdated software. To help improve stability, we recommend keeping your headphones fully charged, ensuring they’re within range of the connected device, and checking for any available firmware updates.
To help you with the issues you’re experiencing, please use this link as your guide: https://bose.life/45zc9DO
Jelyn - Bose Customer Support
RodneyB Posted
They are good.... But not for what i need them for...I work outside and it's cold. So with a facemask on at times.. The earbuds are too touch sensitive...It be changing to all the different modes that it irritates me. Without a facemask on they works perfect. I guess I'm going back to my old earpieces till it gets back warm...I don't recommend these to my co workers. But to others outside my trade. These are perfect for you... My review is only based on why I bought them and wanted them for...
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hello, Rodney! Thank you for sharing your experience with the QuietComfort Ultra Earbuds. We appreciate your positive comments about how well they work without a facemask, and we understand how important it is for your earbuds to function seamlessly in your work environment. Currently, the earbuds do not have the ability to disable touch controls, which is why wearing a facemask can sometimes trigger unintended actions.
Gloria - Bose Customer Support
GabeM Posted
I had them for a week and returned them. I liked the Bose QCE's better and for a more reasonable price. They weren't comfortable in my ears even though I mixed and matched the earbud tips. Sound was ok. ANC was ok.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hi Gabe, thank you for sharing your experience. We’re sorry to hear that the QuietComfort Ultra Earbuds (2nd gen) weren’t as comfortable for you, even after trying different ear tip combinations. Comfort and fit can vary from person to person, and we understand how important that is for everyday use.
We appreciate your feedback on the sound and noise cancellation, and we’re glad you’ve found a Bose product that better fits your needs with the QuietComfort Earbuds. Thank you for giving the QuietComfort Ultra Earbuds 2ns gen a try and for taking the time to share your honest perspective, it helps us continue improving our products.
Daisy - Bose Customer Support
Maximum Posted
Did not stay in while working outside and was not loud enough. Good quality sound otherwise
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hello Maximum, thank you for sharing your feedback with us. We truly appreciate you letting us know that you enjoy the good sound quality of the earbuds. We’re sorry to hear that the fit and volume did not meet your expectations. We understand how important a secure fit is to ensure the best audio experience. To help resolve your concern, here is a helpful guide: https://bose.life/4oHRCDN with steps to improve both fit and sound performance. If the issue persists even after trying the recommended steps, please don’t hesitate to reach out to our customer support team through this link: https://bose.life/4aidWjV
We hope this helps you enjoy your earbuds to the fullest!
Sophie - Bose Customer Support
AbrahamM Posted
My device broke and got replaced. Customer service did a great job!
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - White Smoke
Posted
We’re glad to hear it! We’re sorry to hear that the Bose QuietComfort Ultra Earbuds (2nd Gen) broke, but we’re happy the replacement process was smooth and that our customer service team was able to help you out. Thanks for sharing your experience and for choosing Bose, we appreciate your feedback and support!
Cedrick - Bose Customer Support
Telstar Posted
Bose QuietComfort Ultra Earbuds (2nd Gen) These 2nd generation earbuds from Bose give a quality appearance all around, from the buds themselves to their charging case. They came with the medium ear tips, and for me they fit just right. By twisting them into the ear so that the long tip of the bud points between the 4:00 o’clock and 5:00 o’clock position on the ear they remain firmly in place and are quite comfortable for several hours. They paired up very quickly with my laptop and my Android phone in that order. For whatever reason, and it may just be something on my equipment, once they paired with my phone I went back to my laptop to watch a video, but the earbuds didn’t follow to my laptop naturally as I expected. I tried connecting them manually to my laptop but that didn’t work, and I finally disconnected them from my phone, but the problem remained. I then removed the earbuds from being paired with my phone altogether. The earbuds still didn’t want to connect to my laptop, so I then took them out of my ears and placed them back in their case for a minute. After that they connected and worked fine with my laptop. To be fair, this isn’t the first issue I’ve had using BT earbuds in the past and moving from one device to another. Overall, my BT experience hasn’t been easy over the years so, who knows? I’ve found that the earbuds last between 5.0 to 5.5 hours on a charge using them watching videos for several hours or listening to music in the Aware Mode – that’s in the same ballpark with the Technics and the Jabra earbuds I have. Using ANC during that same time would use a more battery life. While mentioning ANC, noise cancellation is absolutely superb! If you want nothing else but your selection of sound coming to your ears, the QuietComfort Ultra Earbuds (2nd Gen) is what you’ve been looking for. In addition, choosing the Spatialized Audio setting really adds more depth and detail to what you’re listening to so I would use that setting and not change it! Along with these things, the sound quality is excellent with wide ranges of different clear and sharp sounds whether in low or high tones. Obviously, I’m not an audiophile, but the quality of sound produced in these earbuds is excellent. The real problem I have with the QuietComfort Ultras (2nd Gen) is that the physical controls on the buds are so sensitive and “fiddly.” The individual taps (whether one tap, two or three for various things) isn’t too difficult but there again sensitivity sometimes messes things up if you’re not really consistent with your taps in terms of how quickly you perform them. I actually had more trouble with setting the modes (ANC, Aware and several others) by doing a longer press for each one to move through each mode with a little voice telling you what each mode is when you’ve moved to it. Sometimes it was distracting and hard to understand what mode the little voice was actually saying. In addition, to raise or lower volume you slide your finger along the long side of the earbud one way or the other, and moving it very much puts you with virtually no sound or way too much sound. To complicate matters some of your slides may be interpreted as taps or longer presses so you may end up pausing your video instead while you’re trying to raise the volume or lower it or you may end up with a mode change you're not looking for. Now, I realize that over time some of this would smooth out some, but the sensitivity of the exterior of the earbuds and not having a physical button there to work with is something that will detract from the overall ease of use of the controls for most people. And who wants to even think about having to grab your phone for help from the Bose app for some of these things. I think Bose should have worked with a physical button on the earbuds themselves to eliminate all the sensitivity of the various taps, presses and slides we’re left with now. Are these excellent earbuds? Yes, in most ways. But having a simple and easy way to control them to provide what you need at a moment’s notice is expected but their choice of a control mechanism is simply a detraction from an otherwise excellent product.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Thank you for sharing your detailed experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re glad to hear that you’re enjoying the premium design, excellent sound quality, and superb noise cancellation, especially with features like Spatialized Audio and Aware Mode enhancing your listening experience.
If you're experiencing Bluetooth issues, here’s a quick troubleshooting guide that may help: http://bose.life/3JVceK1
On another note, regarding the touch controls, a new feature allows you to disable them via the Bose app. This can help improve usability if you find the controls too sensitive or prefer using your device directly.
Jelyn - Bose Customer Support
Jar21 Posted
Love the fit and the sound is pretty good. I would recommend.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hi there! Thank you for sharing your feedback! We’re delighted to hear you love the fit and enjoy the sound quality of your headphones. It’s wonderful to know you’d recommend them, and we truly appreciate your support.
Jelyn - Bose Customer Support
ErikaT Posted
Battery died very fast, when I’m on a phone call, the people cannot hear me ok
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Desert Gold
Posted
Hi, thank you for sharing your experience. We know how important reliable battery life and clear calls are for everyday use, and we want you to enjoy the full performance of the Bose QuietComfort Ultra Earbuds (2nd Gen).
Battery life can vary depending on usage, settings, and environment, but you can typically expect up to 6 hours with Immersive Audio off and around 4 hours with it on. Call clarity can also be affected by factors like fit, keeping the microphone openings clear, and ensuring your device software is up to date. For more tips on improving both battery performance and call quality, you can view our support guides below.
Battery optimization tips: https://bose.life/4lgsFz2
Call clarity tips: https://bose.life/4b0T9RO
We’re confident that by following these steps, you’ll enjoy longer battery performance and clearer calls, along with the high‑quality audio experience that Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.
Rein - Bose Customer Support
JoshuK Posted
Fit is too big. Also the eq for the app is not that good.
This review is from Bose - QuietComfort Ultra (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds - Black
Posted
Hi JoshuaK, thank you for sharing your feedback. The Bose QuietComfort Ultra Earbuds (2nd Gen) come with the Bose Fit Kit, which includes: 3 pairs of eartips (S, M, L) and 3 pairs of stability bands (1, 2, 3). If the earbuds feel too large, you can try changing the eartips for a more secure and comfortable fit. Here’s a helpful guide you can use: https://bose.life/4b0IlTI
We also appreciate your feedback about the Bose app, as it helps us improve and make better enhancements. If you need assistance with the app or are having difficulty setting up your earbuds, please feel free to reach out to us through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support