Customer Ratings & Reviews

If I could give Best Buy negative stars, I would. When I went to purchase a Canon Imageclass printer in May a window popped up and asked if I would like to order a toner cartridge at that time - which I opted to do. The cartridge that came in the printer didn't run out of ink until a few days ago (now it's August) and that is when we found Best Buy had the wrong size cartridge matched up to the printer I purchased for $100+. The customer service supervisor refused to make an exception to exchange it for the correct size. She even went so far as to say that there was no one in a higher position than her to help me, and refused to get on the phone but passed messages through a rep. I was kept on the phone with the promise of being able to speak to her for over 2 hours. I won't ever again purchase another thing from this company. Buyer beware - there is no such thing as customer service with Best Buy.