Other on-line retailers claim this chime will work with the Video Doorbells C30/C31. Can anybody please confirm this? Thanks.
Answered by Eufy TeamThe Chime Add-On for eufy Video Doorbell E340 (white) is specifically designed for the eufy 2K battery doorbell and the 2K/1080P wired doorbells of certain models. The Video Doorbell C30 cannot be hardwired to existing doorbell wiring nor include a standalone chime, relying instead on the HomeBase speaker or other integrations like Alexa Echo as a chime. The Video Doorbell C31 can be hardwired to existing mechanical chimes and also rely on similar integrations. Unfortunately, neither the C30 nor C31 models are specifically mentioned as compatible with the Chime Add-On (E8741 or T8740 models), which are tailored for other specific eufy doorbell products.
What is the "USB dongle??? & available from where??? I can see sources for the chime - I have a C30 wireless video doorbell connecting with Homebase S380.
Answered by Eufy TeamThe referenced "USB dongle" isn't directly addressed in the knowledge base for the C30 Wireless Video Doorbell or HomeBase S380. However, regarding your product setup: The C30 Wireless Video Doorbell can function either independently by connecting directly to your home wireless router or with a eufy Security HomeBase (like HomeBase S380). Through HomeBase's built-in storage, you can store video clips, while the doorbell notifies you when someone rings or detects motion. Additionally, traditional or separately sold eufy Security Doorbell Chimes, as well as an Amazon Alexa Echo Show device, can provide notification and ringing sounds. For specific details about the USB dongle availability, you might need to consult the product's accessories listings or retail pages where the Video Doorbell and HomeBase are available.
Can this chime store video footage form the E340? If so, what is its capacity?
Answered by Eufy TeamThe Indoor Chime associated with the eufy Video Doorbell E340 does not store video footage. Video storage is located directly on the doorbell itself, which includes 8GB of eMMC storage. The chime serves primarily as an audio notification device and is not designed to hold or store video content.
Can the Chime Add-on for E340 be set to chime differently for each doorbell if using more than one E340 Video Doorbells?
Answered by Eufy TeamBased on the information available, the Indoor Chime for the Eufy Video Doorbell E340 supports multiple chimes and independently adjustable ringtones. You can use up to 8 ringtones for notifications. However, there is no specific information suggesting that the chime can be set to sound differently for each doorbell when using more than one E340. You can pair up to 4 chimes with the doorbells, but it is recommended to check your settings or the app functionality for customizing chime sounds for individual doorbells.
Will this chime work with Arlo wireless?
Answered by Eufy TeamThe Chime Add-On for the eufy Video Doorbell E340 is designed to work specifically with eufy products. It must be paired with compatible eufy video doorbells (2K battery or wired doorbells, depending on the specific chime model) and the eufySecurity app. It is not compatible with third-party devices such as Arlo wireless systems.
