Customer Ratings & Reviews

I bought the claw online. It was delivered, but I noticed “ inspected by Best Buy” tape on the delivery box, which made me think I was sent an open box claw . I contacted Best Buy, and yes, they said that “inspected by Best Buy” tape is only used on open box purchases. He asked if I wanted a replacement one sent to me. I said yes because I purchased a new device, not a used one. So he set everything up and told me to return the used one they sent. I went to the local Best Buy and returned it. At this point, my replacement order said it was being packed up and going to be shipped out. Well, the next day, out of nowhere, I got an email saying my order was canceled. I got in touch with Best Buy, and they said that someone called and canceled my order… I said by whom. I never called and canceled. He told me he was going to send my case to someone higher than him. He said I would hear from someone within 24 hrs. Well, till this day, nobody has contacted me on why my order was canceled.

Was sent a device without a MSI security seal. When I opened the box, the handheld looked used, the charger or handheld didn't come in a bag. I don't know what's going on with MSI or Bestbuy, but this was not cool. I paid for a new device, not used or refurbished. If that's the case, drop the price.

Honestly it got really hot was very awkward feeling and took forever to reset it I would recommend looking at something else and also the games were all just not running good FPS like yes the refresh rate is high relatively speaking but it has integrated graphics so it just runs really poor and also another thing is that when I went in to the unlock screen I had to manually type everything into it using my fingers and it was just a Hassle trying to break my hands just to unlock it and use it the d-pad did not work when I was tryna unlock it

This is the worst gaming handheld! It takes ages to install the windows updates