Customer Ratings & Reviews

Posted 6 years ago

Tommy,

Thanks for your feedback on your laptop. We're sorry to hear that the touchscreen is not working the way that it should. We'd recommend re-calibrating your touchscreen with these steps:

1. Restart the Computer and the Monitor
2. Go to Control Panel and select Tablet PC Settings.
3. Under Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen to correct the linearity problems.
6. Save the calibrated data.

You can read the full article here - http://dell.to/2uLztub.

If you'd like to try to extend your computer's battery life you can try these tips:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here - http://dell.to/2vfXWf4.

Best,
Bryan
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Posted 5 years ago

Four,

We're sorry that your computer is not working the way you hoped it would. Here are the steps to enable your touchscreen:

1. In the search box on the taskbar, type Device Manager, then select Device Manager.
2. Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
3. Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm. If there's more than one HID-compliant touchscreen device listed, perform steps 2–3 for that one too.

You can read the full article here: https://bit.ly/372l5BS.

Best,
Bryan
1-800-624-9896 <img src="https://s3.amazonaws.com/stratos-logos/logos/Dell.png" alt="Dell" title="Dell" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />