See more imagesDell - XPS 13 13.4" FHD+ Laptop - Intel Core i7 Evo with 32GB Memory - 1TB SSD - Sky
- Model:
- XPS9315-7725SKY-PUS
- SKU:
- 6540612
Highly rated by customers for:
See more imagesHighly rated by customers for:
Patrick Posted
Laptop functioned well, but only lasted about 3 months. Normal open/closing of the screen has a flaw due to the thin bezel. You need to apply a little bit of pressure to open & close the laptop. The laptop will crack in that area if you are not careful. Dell does not help fix this issue, so you are left with paying roughly $400 to replace the screen on a $1000 laptop.
Posted
Dear Patrick,
We would like to thank you for taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied with the Dell XPS 13 9315 laptop computer because the bezel around the screen is too thin and can be very easily damaged.
We will share your review with our quality team, so improvements can be made in the future.
If you come across any questions or have concerns about this product, please don’t hesitate to contact the Dell Support Team at the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
TJF6 Posted
I purchsed this laptop and the very first time I opened it, the pressure of my thumb as I opened it shattered the screen. I had it repaired and the exact same thing happened again. I never even got to use it. The cost of the repair was almost as much as the original cost of the laptop, Terrible design as there is no edge you can use to open up the screen!
Ajaykumar Posted
I am using this laptop from one week but it didnt meet my expectations. Battery lasts only 3 hrs on full charge which is very disappointing, when i am working on 2 excel sheets it gets stuck and i need to force restart the laptop. Audio is very very bad and laptop makes fan noise which is disgusting. I highly recommend not to buy this laptop
Posted
Hello Ajaykumar,
Thank you very much for your valuable feedback. We apologize for the issue you are experiencing with your Dell XPS 13 9315 laptop computer because the battery performance is not as good as you expected, you are having audio and fan noise issues, and it freezes.
This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Below I have provided troubleshooting instructions with the full article that can help you troubleshoot and resolve audio issue:
1. Check the audio ports for damage and clean ports.
2. Restart your computer.
3. Check the microphone connection. (external microphone only)
4. Set default recording device and check the microphone volume.
5. Check the settings in voice communication apps.
6. Run Microsoft Sound Troubleshooter.
7. Troubleshoot Bluetooth devices. (Bluetooth speakers or headphones)
8. Reinstall or Update chipset driver, audio driver, and BIOS.
9. Run a hardware diagnostic test.
10. Download and install Microsoft Windows updates.
11. Perform Windows System Restore.
12. Restore your computer to factory defaults.
How to Troubleshoot Audio or Sound Recording Issues: https://dell.to/3p73Us3
Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Below I have provided steps with the full article that can help you improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 11 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) The Battery Saver Settings screen allows you to customize further Battery Saver features.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
Below I have also provided troubleshooting instructions with the full article that can help resolve the freezing or hanging issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall, and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
To help resolve the fan noise issue, we recommend the following these steps:
1. Check and clean air vents.
2. Provide proper ventilation.
3. Run a hardware diagnostic test.
4. Update the BIOS and device drivers.
5. Download and install Microsoft Windows Updates.
6. Run optimize my computer using Dell Support Assist.
7. Limit startup programs.
8. Scan your computer for malware.
If your issue with fan noise continues these articles can be used to further assist:
How to Troubleshoot Fan Issues: http://dell.to/38XbfCV
How to identify and resolve Noise Issues on your Dell System: https://dell.to/3IAIsoO
If you continue to experience any issues, please reach out to Dell Support directly by using the information provided below for further guidance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
CarolinaR Posted
Horrible experience beautiful model. Battery doesnt last, it heats up and it continuously disconnects from bluetooth headsets
Posted
Hey There CarolinaR,
Thank you for taking the time to leave a review. We apologize for the battery performance issues you are experiencing with your Dell XPS 13 Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
HectorC Posted
The best laptop if want to just be used on the Go. I tried to used it on my WFH setup (2 monitors, dock, etc) and it just couldn’t perform. The laptop started to overheat (fan noise too loud too) and the overall performance just slowed down (just with quite of tabs open and a YouTube video playing). Dell must work on its cooling system.
Posted
Hi HectorC,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 13 laptop. We are sorry to hear that you were experiencing an issue with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
TravisG Posted
I like the computer for the most part, however there are some downsides to this computer. For the most part, the software runs which is good. But, the Bluetooth just doesn't work consistently. It will work for awhile then just disconnect. I will then get it to reconnect before it disconnects again. Finally, after an hour it just will not connect again. I've tried trouble shooting it but it just does not work. I don't think I will buy another XPS , because I expect the hardware to work.
Posted
Dear TravisG,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 13 laptop. We are sorry to hear that you are experiencing an issue with your Bluetooth connectivity. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products. Below I have provided a troubleshooting link to help resolve your issue.
Bluetooth Connectivity Link: https://dell.to/3bHojMR
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
AnuradhaP Posted
Never buy anything at Best Buy otherwise they will sell you a faulty product & they you keep moving from one person to another for fixing the issue. Warranties are just scam. After wasting 4 -5 hours they will suggest you a way which is completely impractical. Dell scammed me for this laptop.
Posted
Dear AnuradhaP,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 13 FHD+ Laptop. We sincerely apologize for the issues you have encountered with your laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
DebbieJ Posted
These computers DO NOT work. We have been trying to activate and have been on many calls with Dell to try and figure out what is wrong. We feel that all 3 are lemons, but because we didn't immediately open the boxes within the 15-day time frame, we can't return
Posted
Hey DebbieJ,
Thank you for taking the time to leave a review of your Dell XPS 13 laptop. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. At your convenience we recommend reaching out to a member of our support team with the toll-free number or chat link below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
RebaH Posted
The speakers have went out after 1.5 weeks of having. Will return this weekend. I’m a faithful Apple user but I wanted a new PC to help with programming.
Posted
Hi There RebaH,
We want to thank you for taking the time to leave a review of your Dell XPS 13 laptop. We are sorry to hear that your speakers are not functioning, and you have made the decision to return your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Majid Posted
I do not know what 12 gen CPU is but I know this device acts like an old-fashioned calculator
Posted
Hello Majid,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Dell XPS 13 FHD+ Laptop due to the slow performance issue. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We always strive to get better, and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:
1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
CoreyN Posted
Just don't. Any other computer is better. I had the xps 15 and it was stolen. I resorted to buying this and I'm miserable. It's literally the worst
Posted
Hi There CoreyN,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 9315. We are sorry to hear that your previous device was stolen and that this device did not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
bigdaddy666 Posted
I purchased this unit and it wouldn't start up at all, dead in the box. I can't possibly recommend it
Posted
Hello There bigdaddy666,
We appreciate you taking the time to leave us your review. We are sorry your XPS Laptop is not starting up. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here's the steps to help resolve your issue:
1. Turn off the computer.
2. Disconnect the power cable (for desktop computers) or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).
NOTE: For Dell laptops that have a nonremovable battery, learn how to reset real time clock (RTC) to recover your Dell laptop. For Dell laptops with removable batteries, see the user guide of your Dell laptop for step-by-step instructions to safely remove the battery.
NOTE: On select Dell Latitude laptops, learn how to use forced ePSA to recover from a POST or boot failure.
3. Disconnect all devices such as USB drivers, printers, webcams, media cards (SD/xD), except the keyboard and mouse.
4. Press and hold the power button for 15 to 20 seconds to drain the residual power.
5. Connect the power cable (for desktop computers) or the AC adapter and battery (for laptops).
6. Turn on the computer.
How to Recover Computer from Startup or POST Issues: https://bit.ly/3ROwb6A
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
BharathkumarK Posted
Not sarisfied with this product. Since it doesn’t have audio or usb plugins
Posted
Dear BharathkumarK,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 13 laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
VineshK Posted
Not good when I am charge this it’s not good too come with power as well as low speed
Posted
Hey VineshK,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Dell XPS13 laptop . It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
user962037 Posted
This laptop was to be dedicated to work. Within 3 weeks, it stopped working. The laptop was not abused in anyway. It was not dropped, bumped, crushed or had a liquid spilled on it. After working with Dell Support for nearly 3 hours they concluded the motherboard needed to be replaced. About a week later, a Dell tech came out to my house to replace the integrated motherboard and hard drive. As a result, the operating system has to be re-installed. Another 45 min with Dell support and they conclude I have to ship it back to Dell to have the operating system installed. I may have it back it another week. Meantime, I have lost more than half a day to deal with a brand new laptop that is suppose to help solve problems. And I had to buy another laptop for work. The support staff have been professional and helpful but the structure to resolve issues puts to burden on me. This was a problem I did not create. I'll never buy another Dell again.
Posted
Dear user962037,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 13 laptop. We are sorry to hear that your motherboard failed, and you had to send your device back for the operating software to be reinstalled. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Dissapointed Posted
STAY AWAY from Dell. I purchased my XPS 12 months ago with the very expensive Premium Protection Plus option. My screen quit working and Dell is unable to get somebody out to fix my computer while also refusing to send me a replacement. Dell has gone downhill. If you purchase a Dell, they will promise you the world with their Premium Plus protection but please know that Dell will refuse to help you if your computer breaks. do not waste your money on Dell or their very expensive support plans. They will weasel their way out of helping fix their broken product.
Posted
Hello Disappointed,
Thank you for taking the time to leave a review of your Dell XPS13. We are sorry to hear that you are experiencing an issue with your devices screen not functioning. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. We recommend reaching out to our support team with the toll-free number or chat link below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell