See more imagesDell - XPS 13 13.4" FHD+ Laptop - Intel Core i7 Evo with 32GB Memory - 1TB SSD - Sky
- Model:
- XPS9315-7725SKY-PUS
- SKU:
- 6540612
Highly rated by customers for:
See more imagesHighly rated by customers for:
SeriousPhotoEnthusiast Posted
I have owned this machine for about 4 months now. I bought this open box for $550 with all the high end specs of 32 GB of RAM and 1TB of storage. I am a very serious photo enthusiast and my main purpose of buying this laptop is for photo and video post-processing, uploading photos to Google photos and downloading photos from Amazon photos back to my laptop. As I was transferring photos from Amazon to save it on my laptop, I started having overheating issues and then the fan noise starts to get annoying. It came to a point where the zipping sound of the fan got too loud. Loud as in very loud that you wouldn't want to use it on public place (I typically do my stuff at a coffee shop) because it is so embarassing!!! I tried researching online if other people have the same issue and much to my surprise, this is a common problem of the xps 13. Maybe the reason why Dell discontinued this model and also why it was on clearance. I was so disappointed because it was a very good laptop - the design, the build is pretty solid, the specs and all. Everything is great except the fan! I wish I had researched about this before buying this laptop. Fast forward 4 months later, I went to a computer repair store and they were able to replace the fan of the laptop with a price tag of $160!!! After it has been repaired, I put it right to the test and was so impressed that it FIXED the very annoying noise issue. I started downloading and uploading large files and had never encountered that problem again. It has been about 3 weeks after it s repaired and still no issues. I have yet to process/create 4k videos using my video editing software before the repair warranty is over (90 days) and hopefully will not run into the same problem as before. At that point I will update this review.
user398293 Posted
Open box item purchased was described as "excellent." "K" key was loose, and immediately fell off. Our IT person had to order a replacement keyboard for it, at additional cost, plus the time lost. Otherwise, laptop is nice.
ShubhamS Posted
It's a good laptop. Light weight and high performance.
Posted
Hi ShubhamS,
We would like to thank you for taking the time to leave us your review and for purchasing a Dell computer. We appreciate your kind words and are happy to know you're enjoying your Dell XPS 13 9315 laptop computer and that you feel like this computer is very light and performs given tasks very well. The contents of your review will be used to help improve current and future Dell products.
If you come across any questions or have concerns about this product, please don’t hesitate to contact the Dell Support Team at the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
Shannon Posted
I purchased this expecting a fast machine. 32 GB sounded great to me. I’m not sure if I will keep it, but I might swap it for a newer generation.
Posted
Hey Shannon,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Dell XPS 9315 laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Kenny Posted
The speed and battery life were there. The screen and touchpad crashed within 3 months of use.
Posted
Greetings Kenny,
We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your Dell XPS 13 laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your device using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
jGOUD Posted
Looks great, sleek model but keyboard is a drawback, when back light is on you will not be able to see the keys.Display is okay would have been better than FHD in this budget.
Posted
Hello jGOUD,
Thank you for taking the time to leave a review of your XPS 13. We are sorry to hear that you are not completely satisfied with the keyboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
JoelA Posted
Not a bad machine, but was not as fast as I was expecting for the price.
Posted
Hello There JoelA,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Dell XPS 13 laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Naren Posted
IN less than a month the mother board fried. All other device were good.
Posted
Hello There Naren,
Thank you for taking the time to leave a review of your Dell XPS13. We are sorry to hear that your mother board is broken. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. We recommend reaching out to our support team with the toll-free number or chat link below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell