Customers are enthusiastic about the knowledge and ease of use provided during the Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera service, and they feel that the security system is the best. However, many customers have expressed dissatisfaction with the installation quality. Some customers have also reported issues with the DVR and a lack of communication.
When we arrive at the site, we'll discuss the scope of work and your personal preferences to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
We’ll install and conceal up to 8 client-supplied cables (up to 100’ including Siamese wire) OR terminate, tone, and test up to 2 existing pre-run cables.
We'll also mount up to 8 solar panels near the device that is being powered by the solar panels.
We’ll install and configure your non-restricted stand-alone computer- or cloud-based digital video recorder (DVR) unit.
We’ll connect and configure the cameras to your existing IP- or video-based network. We’ll also help you set up any applicable apps on your device to control the cameras.
We’ll verify the camera positions and change batteries as needed. We’ll also demonstrate how to use the new system and components, and let you know how to contact us for future support.
In addition, we'll help with personalization and the configuration of an existing voice control device with your new camera setup.
This service does not include computer repair, troubleshooting, setup or configuration of a new wireless network, recommendations on camera placement, home/mount modifications, or professional monitoring service setup/enablement.
For any additional cameras, an add-on charge must be assessed for installation.
*Additional charges may be required for land travel beyond installation coverage areas.
*Additional charges may be incurred if a specialty ladder, scaffolding, or lift is required to perform the installation. If camera(s) or camera accessories will be placed on a surface such as brick or stucco, Add-on Custom Camera Mounting service is also required.
*Service returns cannot be accepted after installation services are completed.