See more imagesDyson - V11 Plus Cordless Vacuum - Nickel/Purple
- Model:
- 448712-01
- SKU:
- 6577401
Highly rated by customers for:
TraceyG Posted
This is the worst vacuum cleaner I have ever purchased. You must have it on boost for there to be any power and you'll get about 7 minutes of run time out of a full charge. It won't pick up everything and you'll need to hold the button the whole time which is uncomfortable. There's no light either so you can't see what's on the floor if it's dark. No clue why this product works so poorly and I'll probably throw it in the garbage. Going back to Bissell -- you don't have to hold the button, there's a headlight, and it's super powerful. You lost a customer, Dyson. This thing sucks (but not the way it's supposed to). Maneuverability is awful. I just bought it in December. Worked okay for the first few weeks and has been degrading in performance every single day since. Never again.
Posted
Hello, thank you for providing us with your honest feedback. We are truly sorry to hear that your experience with the vacuum cleaner has been unsatisfactory and that it has not met your expectations. We understand how frustrating it must be to deal with issues such as the short battery life, lack of a light, and overall performance.
Your experience is not reflective of the quality we aim to provide, and we apologize for any disappointment this has caused.
We value your feedback and will take it into consideration for future product improvements. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
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Stiiv Posted
My recent experience with Best Buy's customer service has been nothing short of abysmal. Over the course of this ordeal, I've spent a staggering 182 minutes on the phone, only to be left without any resolution to my issue. The most frustrating aspect of this experience has been the consistent lack of follow-through from their support team. On three separate occasions, I was promised callbacks, and not once did I receive one. Additionally, I was assured twice that I would receive email resolutions, yet my inbox remains empty of any communication from Best Buy. This pattern of broken promises and lack of accountability is not only unprofessional but also deeply disrespectful to customers who rely on their services. The amount of time I've wasted trying to resolve my issue, coupled with the emotional toll of repeatedly being let down, has severely damaged my trust in Best Buy as a company. At this point, I'm seriously reconsidering whether or not to ever shop with Best Buy again unless this situation is resolved promptly and satisfactorily. This experience has demonstrated a clear disregard for customer time and satisfaction, which are crucial factors in my decision of where to take my business. I sincerely hope that Best Buy takes this feedback seriously and makes significant improvements to their customer service processes. Until then, I cannot in good conscience recommend their services to anyone seeking reliable customer support.
Posted
Hello Stiiv, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson V11 Plus Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support. <img src="https://s3.amazonaws.com/stratos-logos/logos/dysonglobal.png" alt="dysonglobal" title="dysonglobal" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
IsaR Posted
I bought a Dyson vacuum with high expectations because I thought it was a great brand, but I’ve been very disappointed. The battery dies way too fast, and for the price, I expected much better performance. There are definitely better and cheaper options out there. Unfortunately, I threw away the box right after opening it because I didn’t think I would need it, and now I’m stuck with something I don’t even like. Very frustrating experience.
Newapp Posted
This thing is the most expensive, worthless vaccume. It is difficult to take the stick off to put an attachment on. The attachment doesn't do what it should because it is too short to reach because of the battery. It gets all the material stuck in it all the time and there is not an easy way to get it out. You may as well just pickk up every thing on your carpet by hand- it would do better. If you have a pet, which we don't, I couldn't even imagine. My fault for buying a Dyson- as they make horrible, expensive, products. Do yourself a favor and get a plug in shark- worked for years until the cord started to fray.
DonnyG Posted
Not happy at all. Spent $600 to give as a gift to my niece. When she opened it in front of us, she looked at us confused. We found out somebody had put a used vacuum in and returned it and resealed the box. Not very happy with best buy's quality control on returned items. We were mortified.
Poconos Posted
Bought in Sep 2024 when it was on sale. Battery life is ok and worked well for about 3 months. I can get the floors cleaner with a broom. Bin doesn't hold much dirt and have to constantly clean the filter on the top. Won't even pick up some dog hair when the warning light is flashing. Not worth the cost.
Posted
Hello, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your vacuum. Your feedback is extremely valuable to us, and we regret that our product did not meet your expectations.
We understand your concerns regarding the battery life, bin capacity, filter maintenance, and performance with pet hair. It is clear that this product has not provided the quality and convenience you were expecting. We genuinely appreciate your honesty in bringing these issues to our attention.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We are committed to making things right and ensuring your satisfaction.
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Snapple391 Posted
Got home. Opened the box. Realized that it already been used and wasn't working so brought it back to the store and the people at the desk refused to allow me to return it. They asked me why I was all dirty. I told them I'm a gardener but they just thought that I was crazy and began to speak to me like I'm stupid and made me feel so awkward that I turned and walked out of the store. Best buy would not help me, I've been able to get nowhere with customer service. So now I'm stuck with this stupid broken vacuum and a 400 hole in my pocket. I could have used that $400 on food and electricity.. now best buy has It ...
SamuelG Posted
I would rate this lower if I could. Does not pick up, anytime I try to use Turbo it completely stops working and displays an error message that the airflow is blocked, even when it's empty. It is extremely difficult to separate the pieces to empty, too.
Cwerkman82 Posted
For a $600 dollars vacuum I am beyond shocked by the poor quality. The vacuum head is designed in a way where you cannot pick up and item as big as a cheerio. The suction is also almost non existent. You will be beyond mad at yourself if you fall for purchasing this. I’m telling you do not ever buy a Dyson they will always fail and underperform no matter how expensive they keep getting
Posted
Thank you very much for sharing your experience with us. We are truly sorry that your Dyson V11 Plus Cordless Vacuum did not meet your expectations in terms of design and suction performance. We understand how frustrating and disappointing this must be, especially given the investment you made. Please be assured that we are here to support you, and we would be happy to assist you in resolving the issue. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and provide you with the best possible resolution. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring that you receive the assistance you need. Best Wishes, Dyson Customer Support. <img src="https://s3.amazonaws.com/stratos-logos/logos/dysonglobal.png" alt="dysonglobal" title="dysonglobal" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
SGGB Posted
I cant believe I'm having to write this, as we have been loyal Dyson customers for many years. This V11 has stopped working after just 10 months of moderate use. It is supposed to have a 2 year warranty. Im learning its worth nothing. Dyson wont respond to message, since the first one a week ago, and they are not helping at all. Super disappointed having purchased multiple products over many years. This will be the last Dyson product we purchase.
Posted
Thank you very much for taking the time to share your experience with us. We are truly sorry that your Dyson V11 vacuum cleaner has stopped working after only ten months of moderate use, and that your attempts to contact us have not received a response. We completely understand how disappointing and frustrating this must be, especially considering your long-standing loyalty to Dyson and the multiple products you have purchased over the years. Please be assured that your concerns are important to us. We would like to help resolve this issue as quickly as possible. We kindly request that you contact us through Dyson live chat or Dyson phone support, where our team will be ready to assist you and guide you through the necessary steps. We sincerely appreciate your patience and continued support, and we are here to ensure that you receive the assistance you need. Best wishes, Dyson Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/dysonglobal.png" alt="dysonglobal" title="dysonglobal" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
HaroonG Posted
I bought it on October 16 and they dropped the price 3 weeks later. I called the customer care service for price match and they literally told me that they only price match during the holiday season which is from November. I tried talking to senior at customer service and they hung up on me. Literally the worst service. Made a mistake buying it from Best Buy.
RIck Posted
This is a very cheap vacuum Battery won’t last It won’t clean floors mats and carpet because it will stop running during the process. Not worth the hassle Don’t buy it If you do 100% will return it
DavidA Posted
I’ve had Dyson vac in past. This new one was terrible. It was impossible for my wife to separate stick from motor to clean. We returned and go new one with same problem. They definitely have a problem
RebeccaN Posted
I am not a fan of this vacuum. I ordered it for about a month before I tried it out and now I’m passed when I can return it. The instructions suck. I wish I would’ve bought a normal vacuum because I cannot get the casing piece back on after trying to clean it out and it’s making it dysfunctional when I try to disconnect the bottom. It just opens up and spill stuff everywhere but not opening all the way.
Posted
Hello Rebecca, thank you very much for sharing your experience with us. We are truly sorry to hear that your Dyson V11 Plus Cordless Vacuum has not met your expectations and that you are experiencing difficulties with reassembling the casing after cleaning. We understand how frustrating this must be, especially when the instructions have not been helpful. Please be assured that we are here to support you. Our customer service team would be happy to assist you in resolving the issue and guiding you through the correct steps to reassemble the vacuum properly. We kindly encourage you to contact us via Dyson live chat or phone support, where our team can provide detailed assistance. Thank you once again for your feedback and for choosing Dyson. We are committed to ensuring that you receive the help you need. Best regards, Dyson Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/dysonglobal.png" alt="dysonglobal" title="dysonglobal" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MaricelaeG Posted
Unfortunately I bought this vacuum and when I opened it, it was like it had been used before. It had dog hair in it and I had to return it.
Barb Posted
Would not recommend...very difficult to remove dust chamber from stem to empty...VERY DIFFICULT...also seems I have to clean filter frequently (have a lot of hardwood so not overused). Had to return the v15 detect because it was worse...hard to empty and went into "floor" mode constantly when cleaning carpets. I loved my old dyson v6...seems the company quality is deteriorating
Posted
Hello, thank you for taking the time to share your experience with us. We are genuinely sorry to hear that you've encountered difficulties with our products. Your feedback is essential, and we deeply regret any frustration these issues have caused.We appreciate your loyalty to our brand, as demonstrated by your positive experience with the V6 model. We're dedicated to ensuring that every customer has a similar experience, and we are continuously working to enhance the quality and functionality of our products. We appreciate your feedback and thank you for bringing this to our attention. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K <img src="https://s3.amazonaws.com/stratos-logos/logos/dysonglobal.png" alt="dysonglobal" title="dysonglobal" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Cundiffcemetery Posted
After fully charging the Dyson V11, it was amazing , picking up dirt and hair our corded vacuum missed. Unfortunately, the lcd screen stopped working, and all attempts at resetting the issue were unsuccessful. I tried calling Dyson direct, but was told since I didn’t purchase direct from them, I was out of luck, had to go to Best Buy where I purchased it. Returned for a Shark cordless, and have had zero issues, and awesome results!
Posted
Hello,
thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
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KClv Posted
Terrible vacuum. Returned after one use. After first 10 minutes it stopped working. Said there was a clog but there wasn't.
MakylezMom Posted
Poor section and battery doesn’t last long. Definitely not worth the money.
KimberlyC Posted
I purchased this vacuum and it stopped working 3 days later.
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