ECOVACS Robotics - DEEBOT X9 PRO OMNI Robot Vacuum & Mop, 16,600Pa, OZMO Roller Mop Self-Washing, ZeroTangle 3.0, Hot-Wash OMNI Station - Black
Model: X9 PRO OMNI
SKU: 10893275
Questions & Answers
Can I use X9 pro without a roller Brush just vacuum a wool carpet?
Answered by Ecovacs Support TeamThank you for reaching out with your question. While the X9 mode can technically operate without the roller brush, we do not recommend using it this way on a handmade wool carpet, as it may affect cleaning performance and could potentially trigger error alerts in the app. For the best results and to protect your carpet, we suggest using the standard setting with the roller brush properly installed. If you have any further questions or need additional assistance, please feel free to contact our support team at support.us@ecovacs.com—we're always happy to help.
Is it safe for wood floors?
Answered by Ecovacs Support TeamThank you for your inquiry. X9 PRO OMNI DEEBOT is specially designed for hard ground floors such as the wood floor,ceramic tile,and short wool carpet. If the wool of the carpet is too long, it does cause the Side Brushes to wind up. It is recommended that you fold up the long-wool carpet or do some shade around the carpeta little to clear the obstacles for DEEBOT so That DEEBOT can travel freely in your home. It is not recommended to let the machine climb up tocarpet when it is mopping.
Does it connect to 5g WiFi? Or does it have to be 2.4 like my current Deebot?
Answered by MariaJoYes, it can connect to 5G Wi‑Fi without any issues. I set it up in less than a minute, and it worked perfectly.
