Customer Images

• 
• 
• 
• 
• 
• 
• 
• See
  More

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 5 out of 5 stars

  Eufy Smart Locks

  • Incentivized
  • Verified Purchaser
  • Owned for 1 month

  I like this eufy smart door lock very much because I don't have to bring any keys with me. This Eufy Smart Lock can read my palm all the time and very easy to go out and in. This lock also has a auto lock when you just close the door for 15 or 20 seconds depending on the setting.

  • 

  Posted 3 weeks ago by VMoua

• Rated 5 out of 5 stars

  All the Features, None of the Hidden Fees

  • Tech Insider Network Member

  I’ve been looking to replace my front deadbolt with a smart lock, but I wanted one that provided video and a way to see who was on the outside. Our front door doesn’t have a peephole like most, instead it has some windows at the top, but unfortunately, we’re too short to see out them. So, when I saw the Eufy FamiLock S3 Max had a video camera with large screen on the inside, I had to pick one up to try it out. Pros: - Easy install, fits most standard doors. - Large internal screen. - Dual battery system. - No Fee & local storage only. Cons: - Installation video is one video, if you miss a step you will have to go back in the video. - App can be a laggy when registering palms. Setup: Installation of the Eufy FamiLock S3 Max was straight forward and simple. Just remove the old deadbolt, adjust the center of the deadbolt pin with the hole for the lock, slide on the outside keypad, then slide on the backplate and screw into the keyboard. Be mindful of the cables, as the screen on the inside only has just enough wiggle room to attach the cables and align for screwing onto the backplate. Installation took about 30mins, most of that time was spent pausing and backtracking the install video. I wish the installation video was split into steps that you could proceed at your own pace. This is partially my own fault due to my phone lock screen settings. I would watch the video, pause, then do the step, then must unlock my phone, the video would start again, and I would miss the details on that next step. So, I’d have to backtrack in the video, wait till the part I missed came up, then rinse and repeat. It was only a minor annoyance but would be solved by splitting the instruction video up by steps…. Or by removing my screen lock timeout. Once you have everything setup, you can proceed with the app setup steps to connect and configure your FamiLock S3 Max. One of the first steps is calibrating the lock, which ensures the lock mechanism is aligned and able to close the door. Software: The Eufy App is just as easy to use from setting up the Eufy FamiLock S3 Max to adjusting the video settings. The app is exactly what I wanted, simple and straightforward. From the home tab you can easily see the current feed or last event from your device, select it and navigate to the settings for that device. The FamiLock S3 Max comes with many different features from Auto Lock to Quick Responses to Loitering Detection. I really enjoy all the features but what blew me away was that the default settings all made sense and seemed like someone thought about what would be best for the user, me, when setting up the default settings. I only adjusted the distance for detection and moved the center of the video on the internal screen, but the rest of the settings all made sense to leave as is initially. I’ll for sure adjust them if I find any being an issue, but I don’t see a reason to right now. The only issue I’ve had with the Eufy App so far has been the occasional hang up or lag, where the app becomes unresponsive for a duration. This is easily fixed by closing the app and reopening. I hope a future update fixes the issue, but for now it’s not an issue but just an annoyance occasionally. Service & Data Security: Eufy doesn’t require a service fee at access all the features on the smart lock, like video recordings and smart features. These all come with the device, though if you want cloud backup you can pay a monthly fee. One of my favorite details is the data security of the information collected by the Eufy devices. All the data collected such as your palm scan or video recordings are stored locally on the device by default. If you have a HomeBase3 or Chime device, the video recordings will be stored on those devices while all bio metrics are only stored on the device. This additional scrutiny of data storage controls really set Eufy apart from many other options for smart doorbells/locks. User Registration: You have 2 ways to share access to your smart lock with Eufy. To register new users through your app, navigate to the Manage Access for the FamiLock S3 Max in the app. Select Add Access at the bottom, give the access a Name and Pin Code at minimum. You can add Palm Scan for the Left and Right hands if you wish to. Alternatively, you can share your Device with a family or friend who have the Eufy app. They will need to have the App and an existing account to have access via their own device. You can decide to add them as an Admin or Guest, with Guest only having access to view the device. Palm Scan: The Palm Scan was simple, just setup a normal User Access, set the Name and Pin Code, then add the Left- or Right-hand palm scan (you can add both if you want). You must hold your hand about 4in away from the sensor while it scans, but the biggest thing is you need to do this while the door is closed and locked. SO, MAKE SURE YOU HAVE THE KEY OR CODE WITH YOU TO OPEN IT! Or get locked out if the scan doesn’t work. I didn’t have an issue, but did have a good laugh about the warning in the app about getting locked out. Video Doorbell: One of the main reasons I picked out the FamiLock S3 Max was for the large screen on the inside, being able to easily see who is on the other side of the door is a major improvement. Most of the time the screen is off but can easily be turned on with a push of the button below the screen. Which is super helpful for those without the app. Additionally, as mentioned above, you can adjust the focus of the screen to the full fisheye view or zoomed into where someone would stand. This is a huge plus, as about half of the view is our side wall, so being able to move the focus of the screen over gives a view behind to the street, which helps with security. The screen on the back of the door beats stepping up on a stepstool to be able to see out the door windows any day. I’ve yet to have anyone ring the door when we’re not home, so I cannot comment on how well the ringer can hear me, but I’ve been able to trigger the quick responses by standing by the door and they are quite clear. All the video recordings are easy to hear and see what is happening, without any major distortion. Dual Power Supply: The main battery is removeable and rechargeable via a USB-C plug with a backup power supply from 4 AAA Batteries. This dual power supply allows the FamiLock S3 Max to still provide functionality even while the main battery is being charged. Recharging can take from 8 to 10 hours depending on the speed of the charger, with a single full charge lasting roughly 6 months according to Eufy. We’ll see after 6 months go by. Conclusion: If you want a smart lock with all the features, and no subscription, Eufy has you covered with the FamiLock S3 Max! Video Recording and Remote calls without any of the subscription’s fees, while also storing all your data locally on the device for added comfort. Install is simple and straightforward, just like the app. Overall, I’ll be adding the Eufy FamiLock S3 Max to my list of recommendations for smart lock upgrades.

  ...See More
  • 
  • 
  • 
  • 
  • 
  • 

  Posted 5 months ago by BradfordBT

• Rated 5 out of 5 stars

  Palm reader works everytime!

  • Tech Insider Network Member

  Eufy products seem to get better and better each year. This deadbolt has so many features that make it stand out from the rest. I already had the Eufy app setup on my phone so setup was very simple. Instillation into my door was also a breeze and took about 10 minutes. Just ready all the instructions and follow the guide in the app. Once installed in the door you also have to do the calibration which took a minute or two. What I love about this deadbolt replacement is that you have four different ways to unlock your door. You can use your palm, number code, app, and even a physical key. Since this is my only door into my house, I didn't want to forgo a key because technology breaks or can have issues and I want to be able to get inside my home no matter what. The keyhole is hidden behind the doorbell button, so it is nicely hidden but there if you need it. I thought the Palm reader would be finicky or just not work well, and thankfully I was wrong. Every time I place my palm towards the reader it unlocks with no issues. We currently have lots of construction happening around us and even when the palm sensor is coated with dirt, it still works with no issue! They key code and app also work great, but the having the palm sensor just makes using the unlock function so much easier. I opted not to have the door auto lock since it's so easy to just push the button on the keypad to lock when needed. You can also unlock or lock via the app, and the app shows the status of the door. The camera works great and shows pretty much my whole front porch area. I wish It had a downward facing camera like their doorbells to keep an eye on packages. The battery life has been great as well and much better than the doorbell we had. I believe that since the battery is now inside the house, the extreme temps are no longer an issue for the battery. There is also four double A batteries inside for backup, and even a USB C plug on the outside to provide power if the system goes totally dead and you need to get it power to open your door. If you have the physical key power is not needed, but its nice that they provide this additional feature. The built-in screen is easy to view and provides good clarity. The screen is not really needed for me as my door has windows at the top so anyone can really see in or out. However, this would be great for kids who might not be able to see out the window and can view on the screen who is outside. One thing I think that is missing is a onetime passcode. My old keypad lock had codes you could generate for onetime use. This was great for letting in a neighbor, repair person, etc and you are not home. They could enter the code get let in and then the code would expire, and they would no longer have access. I did not see a way to do this in the Eufy app, and I think it would be a great feature to incorporate into future updates. I really love that eufy didn't just great a keypad/palm reader to open the door but also incorporated a physical lock. I'm old school and like the option to just open the door with a key if all else fails, and many keypad locks skip out on this option. It seems like Eufy put a lot of thought into this door lock and incorporated everything a person could need/want. If I had a second outside door, I would get another one in a heartbeat as it works so well.

  ...See More
  • 
  • 
  • 
  • 
  • 
  • 

  Posted 5 months ago by apalmo