Customer Ratings & Reviews

For the price robot does not thoroughly clean the floors. Robot also does not clean under couches. Pictures are after floors were cleaned twice.

The product seems good, but it arrived in very bad condition, with the clean water tank broken.

I am a working mom that has toddlers and 4 large dogs. Having a vacuum/mopping robot is a must have in my household for my sanity. With my son currently potty training, I liked the option of the lift away steam cleaner for couch/carseat accidents. Unfortunantly this robot misses the mark for our household. Pros: The lift away steam cleaner is the star of the show for this system. While it is a little bit heavy, it functions very well to spot clean carpet, furature and car seats. We have a full sized steam cleaner, but this works better for apolstry and small spot cleans vs dragging out the large cleaner. The robot maps the house quickly and easily. You can see where the robot is in real time on the map in your app. Several cleaniness settings within the app. Cleans quickly. Would be decent for maintnence cleaning in a low traffic home. It seems to have a long battery life. Cons: I have owned several robotic mops/vacuums; this is by far the loudest. There is no way I could run this at night while we are sleeping like I could other brands. Especially when it self empties, it sounds like a jet plane taking off in the house. You can adjust some of the sound by turning it to lower suction levels, but that isnt an option in our home. It does not seem to have a soil level indicator. It appears to travel through the house without slowing down anywhere where there is heavier soiling to clean. While it cleaning quickly is nice, it goes over most spots too quickly, leaving dirt and grime behind. I ran this on the highest wetness, suction, and deepest cleaning settings and unfortunantly my floors were still a mess. The final time I tested it, it had only been 4 days since we last swept, mopped/ran a robot... and the pics attached were the results. It picked up half the dog hair, but pushed the other half around. It left the majority of my dogs fresh paw prints from coming in from the rain. It left rhe heavier mud that was under my back door mat (this one i'm not suprised on, many would) and a small ketchup spill in the kitchen was left behind. I also noticed that even on the highest suction, it will not pick up naything heavier than light dust and dog hair. There were a couple of popcorn kernals that were on the floor from the dogs getting into the trash. I decided to see if the robot would pick any of then up. Unfortunantly it did not. Some it sucked into it but later spit back out. Popcorn kernals are not that big for a robot vacuum to struggle with. I had to run it on the highest settings 3 times back to back for the room to look remotely clean (and it still left behind the mud and ketchup spill). As much as I wanted to love this, it will end up only being used for the take away steam cleaner and we will go back to using our old robotic vacuum/mop.

This review is going to come across as overwhelmingly negative, but that's mostly because it just doesn't work for me and my family and our house in its current state. With young kids and 2 working parents, we just don't have the time to pick up after everyone as much as we'd like and we want them to be self-sufficient so we don't hover over them and spoon-feed them. Messes get made and not always cleaned up right away. If that kind of chaos energy is what's going on in your house, then the Eufy E28 is NOT for you. This thing really emphasizes the spot cleaner wet vacuum, but unless you spill red wine a lot, would you really pay this much for a fancy wet vacuum spot cleaner (that is also loud and heavy with a terrible rigid cord) and a very mediocre robot vacuum mop? Probably not. So here's my rundown, please note, we did NOT sweep up or clean up for the week before I got this because I wanted to give it a worst-case doomsday scenario to handle and it did maybe a 50-60% score of cleaning up. Here's the low lights: 1. The robot vacuum unit is too tall and is actually SCARED to clean and get its hands and feet dirty. It does NOT fit under standard height cupboards. It gets close, but that little tower on top must have some laser level because if it thinks it won't clear the height (even though it can when I manually moved it under), it'll just stop way short. It is also SCARED to make contact. Covid is over little buddy, its OK to get close and touch again! Nope, it'll stop way short of making any contact and as a result, does a really poor job of cleaning in tight spots and under cabinets. Maybe it needs that elastic man arm extension if it is too tall or too scared to get under cabinets. 2. The suction on the robovac unit is weak. When it first moved around to charge it was kind of loud. Not even sure why, because when it is actually cleaning, it seems too quiet. Almost like its just shoveling things into it rather than actually suctioning. Even turning it up to the max clean level, very weak. The twirling brushes seem to just haphazardly kick stuff around to the center which then kinda shovels stuff along. You'll hear big debris bouncing around as the thing rolls through the kitchen, and if it needs to do a hard 90 degree turn, it'll leave a big pile of trash behind. It won't bother to go back and clean that spot up either. 3. It mostly just pushes trash back to the base station, where you basically get to empty a dustbin that's built into the charging station. Yes, there's actually a big cutout ramp that is like a dustbin for trash pieces. Wild. Oh, and it also has trouble backing up that ramp to charge. Its like watching a bad driver try to park backing in with a few inches of snow. 4. Auto-empty? What is auto about having to lift up a cover, remove the dust bin, unclip it, remove a filter and then empty the tiny bin into the trash? Why are we going backwards here with robot vacuum technology? I have two other units that actually are auto-empty that justify that super loud noise on the base station to AUTO-EMPTY trash into a bigger trash bag that only needs to be replaced every 6-12 months. 5. Mop feature is barely noticeable, it doesn't leave any sign of wetness, which is probably fine, just makes the floor slightly slick feeling and a droplet here or there. The robot vac will return to the base station a LOT more to clean the mop heads when you use the mop feature and also seems to vacuum more erratically due to the constant start/stop cycles. To its credit, the base station when it suctions extremely loudly, does do a nice job of just getting the dirty water with no extra trash or debris in the dirty water tank, but I am not looking forward to cleaning that back filter. As mentioned, the spot cleaner works fine, it is just really loud and we already have a $150 big green unit for this kind of thing (pet and kid stains/messes) that is not only cheaper, but also we don't care if we mess it up. This E28 on the other hand, its just not as robust feeling and is heavy with a bulky cable with a head that needs to be wound up each time. We just aren't going to pick this as a first option due to convenience but also we don't want to have it clean up all the really nasty stuff bc it seems harder to clean and we had planned for it to live in our kitchen. Anything with water gets smelly, anything with really nasty water gets even smellier. If you live in a clear floorplan, maybe 1 kid or 1 pet and you clean up after them shortly after anything hits the floor and you also have a housecleaner, then this would probably work for you to get the stray piece of dust or pet hair off the ground. But for people who are actually expecting it to clean as well or even exceed what they already are used to from robot vacs, then this is likely going to be a miss. Personally, we'll go back to the robot vacuum that is 3 years older and does a much better job on trash that is actually AUTO-EMPTY into a trash bag in the charging base, followed by the manual push vacmop we have after that does a great job of actually being a vacmop. Unfortunately this E28 doesn't do either well so it just doesn't work for us. The software and app worked great, I just think the folks at Eufy overthought the design and purpose of his one and should've just stuck to a tried and true formula. With some re-calibrating they can likely get rid of the skittish non-touch behavior with a firmware or software update. The height/size and lack of actual auto-empty with 70% of the unit dedicated to a spot clean wetvac however are just bigtime flaws and head scratchers in my opinion.

The best and ONLY FLOOR CLEANER THAT PICKS UP WASTE WATER!!! Amazing machine & lift-off portable cleaner. Everything is the best available on this unit. However 1). IT WILL NOT FIT/MOP UNDER ANY KITCHEN OR BATH CABINET TOE KICK (overhang cabinet to floor). The entire unit was made too tall due to the mop/lift roller. Unbelievable oversight. IT WILL SWING IT’S ARM TO VACUUM THOSE AREAS. 2). It will NOT FIT UNDER ANY FURNITURE. I’ve had Neato, Roomba, Eufy, Roborock that have cleaned under all furniture, again the mop build is probably the cause. THIS UNIT CLEANS EXTREMELY WELL if you don’t need your floors completely washed & vac under furniture. THE SOLUTION: It’s a large house to clean and another unit combined with this Eufy solved all our needs. I also purchased the ROBOROCK SAROS 10R. Between the two I’ll have an immaculate house for at least 4 years …. WARRANTY

I’ve owned several robot vacuums over the years — from Shark to Roborock — so I had high hopes for the Eufy E28. Unfortunately, it hasn’t lived up to my expectations. On the positive side, it does an okay job at basic cleaning. It picks up a fair amount of dirt and debris, and on hard floors it does fine. But that’s about where the positives end. One major frustration is how easily it gets stuck, especially if you have rugs or uneven flooring. The sweepers are poorly designed — they fall off constantly and get tangled with hair, which is a hassle to clean out. That part feels like a definite design flaw that could have been avoided. Another big downside is how loud the base station is when the vacuum empties itself. Many other users mention this too — it’s genuinely disruptive, especially if you’re running it during the day when people are home. All in all, I was really looking forward to the Eufy E28, but it’s been underwhelming. It’s not terrible — it does its basic job — but between getting stuck, the poor sweeper design, and the noisy base, I can’t recommend it. I definitely wouldn’t purchase this model again.

This vacuum had great potential and I expected more due to the cost. It was great initially, but over time it started to get stuck on a rug that it would normally clean without issue. The pattern that it cleaned in initially made sense then it began changing the pattern and would altogether not clean certain areas as well as it used to. Not to mention the maintenance it requires. Clean the sensor, empty the dustbin in the vacuum, clean the rollers, clean the wheels, replace the roller, replace this and replace that. I wouldn’t buy this know what I know now.