Customer Ratings & Reviews

Oven arrived in plastic bag that had several circles and the word dropped written on the back. Once i took the plastic off the $2200 oven has large dents on the back and sides. Plastic support across the top is cracked badly and the door is shifted to the side. I just spoke to the call center employee who told me to wait a couple of days before they can start a return. Meanwhile it's blocking the pathway of my small kitchen. Not to mention the two weeks it took to arrive. I'm a long term bestbuy customer and am extremely disappointed on the way this is being handled. I have several pictures of the damage i will upload if allowed to. Make this right Bestbuy!!!

I didn’t get to use the product bc no one ever came to install it in over a month and a half. They need to get involved with a different company to get their products installed. The guys a super nice that finally delivered it but that’s the only thing I ended up paying for, for no reason bc I returned the oven so now I’m paying 200 for something I don’t have it’s crazy to me so just be careful and honestly if you can set it up yourself buying it from Best Buy is great just don’t go with their delivery plan trust me smh!!!

My oven was delivered on 11/9/24 with a defective door. That day, I was promised a replacement door on 11/12/24. On that date, I only got another visit to confirm that the door was defective. The door was scheduled to be installed today, 11/26/24, but my appointment was canceled and rescheduled for 12/5/24. They keep offering me a discount to keep the defective door. Buyer beware.

after waiting several weeks for this oct. 2023 purchase to become available for delivery (nov. 20230, i discovered that the "alert" system (the beep when your timer is done, or oven has reached selected preheat temp), did not work. i was given multiple dates that the parts were supposed to be delivered but after 3 more months, they are still not available. finally BB said they would replace the oven and gave me a delivery date of feb. 28, 2024, but added that the oven might not be available until march or april (six months after my original order)!!! to top it off, once they agreed to replace the oven, they killed my warranty on the first oven -- despite the fact that i will be using for at least another month until the new one comes in. worst of all, their customer service is spotty, inconsistent and frequently non-responsive. very disappointing experience, especially when you are paying a premium for the product coverage. not blaming anyone in particular, but strongly advise you shop elsewhere for any appliance of consequence. i have no issues with faulty products as long as the store where i bought them stands behind them and makes things right. this DOES NOT happen at best buy.

You guys suck. I ordered the item and I use propane. The orfices where not on the package. You have Terrible service. I will never buy from best buy ever again.

I wish I could review the functionality of the oven but alas, the oven was delivered so damaged that your install team refused to install and it had to be returned.

Purchased in August. Received two dented ovens that I refused all the while making payments. Was promised a new one but the date kept changing for December. Eventually I went somewhere else. Terrible experience