Customer Ratings & Reviews

Hello, I am contacting you regarding order BBY01-807122604011. This order was delivered to the wrong address, and I already requested a cancellation. However, I noticed that I was charged $299.00 for this purchase. I would like to confirm: 1. That this order has been fully canceled 2. That a full refund of $299.00 has been issued Please provide confirmation of the refund status and the expected timeframe for the money to be returned to my account. Thank you.

My bias: I have congenital moderate hearing loss and have worn hearing aids for nearly 40 years. I've been wearing In-The-Ear (ITE) devices similar in size to this for most of that time. I was hoping these would work as a back-up pair I could use if my prescription devices broke. I only intended to use them for a week or two as needed. I found them intolerable even for short use, however. The fit was, obviously, never going to be as good as prescription devices, which are custom molded. Even so, I found them irritating and not really secure regardless of which mold I tried. Because the fit is loose, pressing the volume/program button is not consistently repeatable. Sound quality is bad. They sound like the analog hearing aids I wore 25 years ago: tinny and unnatural. Like a long distance phone call in the 1980s. Feedback suppression is bad. This has 8 levels of volume, but anything past 4 was full of feedback. And again, I tried all three ear molds.

Not good at all. They plugged my ears so much with their large size, I could hear my own voice more than other people's.

I took them back today and got a refund. They did not work for me plus the one error totally mechanical device in it or the audio quit totally.

Was great when it was working. But it stopped working completely after three weeks and wouldn’t charge.

I thought the quality of these devices was poor. I tried to change the rubber tip on the device and the tip broke off inside the rubber head.

Product did not meet with my standards. Should have small sleeves to make them more comfortable

Lots of echo. Sound was tinny and sharp. Unfortunately not a good fit for watching tv.

They did to work, buzzing sound, everyone that I called said I sounded muffled.

Simply stated - GARBAGE! Impossible to change domes. Customer service was of no help.

Will have to return, only one ear piece holds a charge.

Did not work please don’t buy it . Highly don’t recommend

These are not easy to use and have a lot of background noise which is very loud and distracting. No app for self adjustment. RETURNING THESE AND DO NOT RECOMMEND!!!

Mother had issues getting these adjusted where she could hear. She kept hearing an unknown male voice while wearing them & the TV was not on at the time. They also wouldn't hold the charge. Unfortunately, these weren't a good purchase & had to return them.

I want return at both There was a little white thing but I don't know why they gave me this strange thing but I want to return a refund

Did not work. Big disappointment. I will not trust Best Buy again for this item.

They are hard to fit and adjust. No way these were hidden in ears. On first day wax guard got clogged and not able to remove/replace it. Trying to get it out, a piece broke off so was told warranty was void. Way overpriced. Got some much cheaper that are better.

Battery in the right ear hearing aid failed in only eight days. Returned item to store.

Made by Lexie, the Go Ultra is a pair of simple to use, relatively inexpensive, over-the-counter (OTC) hearing aids, but they are hearing aids with some major drawbacks. The units are reasonably sized for OTC rechargeables, and are very lightweight. Much like earbuds, they have a charging case that serves as a battery pack for charging the hearing aids. The case itself is charged using a standard USB-C cable. A single charge to the Go Ultra will last about 22 hours, according to the company. Setup is relatively simple, following the pattern of most over-the-ear, OTC hearing aids. For physical fit, you use a sizer to determine the proper length of wire and select the appropriate dome. Each hearing aid has a power button that doubles as volume up and a program select button that doubles as a sound profile selector. And those rudimentary settings are part of the problem with the Go Ultra. Each hearing aid is adjusted individually, and they remember your previous settings between charges. Everyone has a hearing profile, where certain frequencies are diminished and others are clear. A hearing test, either on your phone, on-line, or through an audiologist, will help you determine your profile. But the Go Ultra doesn't have any of these tests, but instead uses a rather crude series of sound profiles; normal, high frequency, low frequency, and high gain (like normal, but with additional volume boosting). If, like me, you have low and high frequency loss, there is no setting that works properly. In fact, it’s hard to imagine who has hearing loss that matches these broad settings. It’s like trying to paint trim with a roller. The Go Ultra will connect via Bluetooth, and connection is simple. You can then stream music and take calls, although no one is going to confuse these with quality earbuds. It also appears that the streaming sound is not impacted by the selected sound profile. If you have trouble hearing high frequencies in your music, you will still have issues hearing high frequencies in your music. But, the main purpose of any hearing aid is to help your hearing, and this is where I had real issues with the Go Ultra. Voices, rustling paper, and other common sounds were harsh and artificial sounding. In fact, so long as the volume of the person speaking was not too soft I could hear conversations better unaided than with these. My own voice was abnormally amplified. I have worn a single hearing aid for about a decade, and this is the first time I’ve experienced this. Sounds were also slightly delayed. With two hearing aids in things weren’t overly bad, but with one in there was a ricochet effect, where the unassisted ear heard things a fraction of a second earlier than the aided ear. Most likely the effect of a slow processor in the hearing aids, t was, at best, distracting. Most people are probably going to be a lot better off with something else. Yes, a better set will undoubtably cost quite a bit more, but sometimes you really do get exactly what you pay for.

One of the hearing aids stopped working about 30 days after I started using them. So disappointing! I live on a fixed incoem and cannot afford to buy another pair. I'm contacting the support people now, hoping for a free replacement. Depending on how that goes, I may revise my rating.