Customer Ratings & Reviews

I recently purchased this product for my Dad, and his experience has been mixed. Good Fit: The design is excellent. It fits comfortably and securely, which made it perfect for daily use. Easy to Use: Setting it up was a breeze. Decent Voice Quality: The voice quality is satisfactory. While it’s not outstanding, it does the job adequately for most tasks. Stopped Working Within 2 Weeks: Unfortunately, his positive experience was cut short. The product stopped working within just two weeks of use, which was quite disappointing. Overall, while the product shows promise with its comfortable fit, ease of use, and decent voice quality, the lack of durability is a significant drawback.

Volumn controls are tiny and difficult to manipulate. Also found the sound to be quite tinny. On the plus side, they fit in the ear ok and they look nice.

It may work for some people but there is nothing like a prescribed device with the help of an audiologist. It is very inexpensive but the benefits are also very limited. The devices with prescription are very expensive but your brain deserve. There are dire consequences if a person disregard the risks of hearing loss. Dementia and Alzheimer’s may follow. Don’t be cheap and get medical advice.

I have been wearing prescription hearing aids for about three years, and purchased these, not as a replacement but as a second pair to use when traveling. I didn't expect them to be as effective as my pricier aids, and was pleasantly surprised at how good the quality actually is. Unfortunately, however, it has been impossible for me to change the domes, as the size it came with is a bit too large. I'm not sure what the problem is, as I've changed domes before on my other hearing aids, but for some reason these are just not clicking in place. A video on the Go website would be helpful, as I was unable to find one specific to these aids on YouTube. As I just received these, I will be taking them back to Best Buy, in the hopes that someone can assist and show me what to do. If not, I regret that I will be returning them.

My dad has hearing problems and I helped set this up for him. All you could hear was loud feedback. I tried it myself and it hurt my ears more than helped. I would NOT recommend.

Not very powerful for $500. My dads $80 aids were twice as strong and easier to use / set up. Problem is one broke but they lasted a little over a year.

I didn’t like them because of the volume and I couldn’t control. I couldn’t hook up to the Bluetooth. It kept going off the Bluetooth and I was hearing a lot of static.

My dad is very hard of hearing and these hearing aids did not work for him. The left hearing aid continued to buss, even though I changed the hearing aid sleeve. I would recommend this product if your not extremely hard of hearing.

These didn't work for my husband because the device was too large to fit safely in his ear canal. Best Buy policies have been GREAT in terms of Customer Satisfaction.

The left ear was fine. The right ear did not change programs correctly. I am returning them for a new pair.

Not at all what package says. Sure isn’t a hearing aid Maybe an a amplifier

Constant feedback and echo. Could not be ajusted when in my ears.

Sounds more like a speaker. It’s loud and can’t turn down the volume with only quiet or loud modes.

these were more like amplifiers than conventional hearing aids. Returned them.

In the box: • Left & Right hearing aids; • Charging case; • USB (A to C) charging cable; • 1.0A 5.0W power adapter; • 3 pair tips (small, medium, & large); • 4 spare wax guards; • 1 cleaning brush; No smartphone app required. This may or may not be an advantage depending on your personal preference. There are three listening programs, normal, high-frequency, and low-frequency. Each hearing aid is adjusted separately using the button near the microphone. A long press on the button changes the listening program. Within each listening program, there are 8 listing volumes. A short press on the button cycles through the volume levels. The hearing aids are easy to insert and remove using the pull-wire. I found them physically comfortable. However, they generate a loud screech (feedback) when anything gets close to the microphone. This is impossible to avoid when inserting and removing, but also happens when resting on a pillow and using a phone. I could not tell a lot of difference between the normal, high-, and low-frequency programs. All three amplified surround sounds considerably at the lowest volume setting, particularly high frequencies. They were exquisitely sensitive to sounds in the immediate vicinity (e.g., my own footsteps, pant seams, keyboard, and the click of the lid on the carrying case). There was also a notable hiss when no ambient sound was present. Due to the acoustical issues, I was unable to tolerate them for more than an hour and only when sitting still and watching TV. The only signal processing appears to be high and low frequency filtering. Human speech does not seem to be selectively enhanced. Any sound that makes it past the frequency filter is amplified regardless of whether it is speech, music, or just background noise. Pros: Easy insertion and setup, physically comfortable; Cons: Excessive feedback, background hum, no intelligent signal processing;

Not what I expected for this type of product. Packaging was nice apon opening. The charging case is what you would expect out of a pair of high end ear buds. I selected these to try based off of the loss of range in my hearing. First these are basically an amplifier that goes in your ear. The sound quality was horrible, I honestly felt like I was in a fish bowl with a tin foil lid. In the house it wasnt horrible other than being able to hear nothing but our fans and air purifiers running and nothing else. Dogs toenails on our hardwood floors were ear pearsing. In the car I had to take them out, the dinging noise was about the only sound that was able to be heard. These do have settings for high tone amplification and low tone amplification, but niether worked for me. Even with the volume on the lowest setting I could not keep them in my ear.Now for someone with far more hearing loss they may work fine. They were super simple to setup and operate. They are very comfortable in your ear. I just feel like they were not right for me. If youre on a budget and need to hear the tv or basic conversation these will probably be adequate. I most likely need prescription hearing aids.

This pair of hearing aids are comfortable for me to wear and the style I prefer. Personally I prefer those around to know that I do have hearing loss. Using ones that go in the ear (like earbuds) I get questioned at work with them and have to explain they are hearing aids. I also have a lump in my left ear wear those sit and so they are always coming out. With this style, they are behind my ear and then they have the part that goes directly into the ear canal. They don’t come out as easy and if they do, they are still held in place and don’t fall to the ground. I also like that they were easy to connect to phone and you can use these as hearing aides but also to listen to apps like YouTube and to take calls. However, that is it for me as far as positive things. Sound quality was super quiet for me. And even worse if they did come out even a little. I felt I could hear more without these. All of the other hearing aids I have get much louder. These do not have an app to adjust settings as well. I was hoping that because they are made by Lexie that the Lexie app would work but it did not. An app would have been nice to do a simple test for each ear and then adjust them from that. As well as just to adjust in general. This is a bigger deal for me as what good are hearing aids is you can’t hear with them. The case is a bit bulky as well, but I like that they are rechargeable and the case acts like a battery back up to charge them. The cord though could be a little longer as it’s short. These I give a 2 star just for the comfort and because they were easy to connect and when connected they allow you to use with apps.

Difficult to set volume and keeps clogging up. Wouldn't have bought it if I'd known this before.

I never even got these things in my ears. The presumably simple process of putting batteries in them was a nightmare. Don’t be cheap, spend a little more on something that is at least functional. Junk.

Stuck out too far in ear and while insertion, Devise gave uncomfortable speaker feedback. I'm disappointed they didn't fit my needs. Thanks