Customer Ratings & Reviews

The HP Smart Tank 7602 has been a game-changer for me. I love the massive ink supply included, which means no constant cartridge buying or worrying about running out. The convenience is unmatched with its always-on standby mode; I don’t even have to power it on to print! It connects effortlessly to iPhones and other devices on the Wi-Fi network, making printing so smooth and stress-free. The compact size and sleek Dark Surf Blue design add a stylish touch to my workspace. Highly recommend this printer for anyone looking for reliability, functionality, and a modern look!

I’ve had the HP Smart Tank 7602 for seven months, and it has been outstanding. Print quality is sharp, the refillable ink tanks last forever, and setup with Wi-Fi and the HP Smart app was simple. It handles documents and photos equally well, and the ADF and duplex printing are great time-savers. Reliable, quiet, and incredibly economical—one of the best printers I’ve owned. Highly recommend.

Setup/Installation: Right off the bat, I should mention that I spent a total of close to eight hours getting this printer properly set up. Setup involves using the HP Smart app, either on your PC or mobile device. After freezing on my PC during the very initial part of the setup, the printer’s screen was stuck on “HP software is setting up your printer.” Restarting the printer, software, removing the plug and other methodologies would not work. The app, both mobile and on my Windows 11 PC would not see printer. The HP support forum has many posts regarding this error, all with various potential solves, but nothing definitive. I eventually solved this problem on my own directly connecting with a USB cable and proceeding with the manual installation. It is worth noting that had I not had this USB cable, there is no physical way to initiate a full printer reset from the unit itself at that stage. An unintended side-effect of USB only connection, despite the printer being fully connected to my Wi-Fi and downloading firmware updates, is that you lose the smart features and the ability to see your printer under your HP account. I believe my initial errors were due to the “Airtime Fairness” setting on my router, a solution I found on a blog post written in 2017 and no where found in HP’s support documents or their support forums. It’s here that it’s important to note that the only way to reactivate the smart features, which include the printer being tied to your HP account, is to completely factory reset the printer and start the HP Smart app installation procedure over from the beginning. Even that process resulted in several failures before working as intended. Assuming the above process went well for you, the rest of the initial installation involves loading the inks into the printer. The inks come in four bottles, one for each color with black being larger capacity than the rest. There was a seal on the bottles I had to remove. I’m at a slightly mile high elevation and I wasn’t surprised the pressure on the bottle did squirt out an ever so small amount of dye onto my hand – this did, however, wash off. Getting the ink/dye into the machine itself is easy and spill-free thanks to the design. From that point, it was installing the print heads (if you’ve ever installed any ink cartridges, it’s not any different), printing an alignment page, and you’re set. There are definitely a few more physical steps with the ink loading and printhead installation from straight cartridges, but this should not have to be repeated often and isn’t terribly complicated. It should be noted that there is a LOT of packaging material, both cardboard and plastic, to be removed during the setup process. This doesn’t feel any more or less than other printers over the years, but still feels like an awful lot of things to throw out/recycle. Usage: This printer itself prints and scans just fine. Its features are standard for an all-in-one unit. The printer has a quiet mode that prints slower, reducing noise. Prints look as good as any inkjet – it looks fine but isn’t a replacement for professional photos. The speed of the unit itself is just fine. Not laser fast, but certainly far from slow. The scanning works well. With a maximum resolution of 1200dpi, it can do a very detailed scan. However, the higher the resolution scan, the longer it will take. The document feed scan works very nicely, and the lid of the flatbed scanner does lift back a full 90 degrees but is not removable. Overall, the unit performs the basic print and scan functions as expected. No negatives here and nothing extraordinary to note either. Design: The unit itself is very light and I found the table it was on moving more than I was used to with my previous HP Officejet. This is a trade-off, as this printer is as compact as I’ve seen for an all-in-one unit. I’m unsure you could get it any smaller than it is. Looks wise, it has got an always-on thin status light above the print tray, with a range of colors to interpret. If you want your printer having that cool Cylon from Battlestar Galactica look, this has it – although no red light! There is an easy to read black and white touch screen with 3 total illuminated buttons on the top of the unit. When not lit up, you would not know that anything is there at all. There are clear plastic views of the four inkwells. When fully filled you can’t see through them, but they are illuminated at times as well. Luckily the software will likely keep you updated on levels without having to stay on top of looking at the physical indicators. The white and blue accented design is very pleasant and a nicer color scheme than another black box. Overall, it’s a very appealing size and design that would fit in at any home or small office. Comparison: The Smart Tank 7602 replaces my older Officejet Pro 8610 that was bought in 2015 and now discontinued. Feature wise, they’re nearly the same – although it’s worth pointing out the new 7602 is ever so slightly slower at printing (Black 19ppm / 15ppm and Color 14.5ppm / 9ppm with the higher numbers being the older printer). Scanner resolution is the same. The Wi-Fi seems to be better on this unit, but with my setup headaches isn’t any different from the older machine. I can’t compare all the features, as one machine was built more for heavier duty office use than the other, but it’s worth noting that the basic functionality has not seen significant improvements in nearly 8 years and that OfficeJet was bought for a fraction of the price of this unit. Final Thoughts: The main defining feature of this machine is obviously the one I can’t test for at least another year or so – the long-lasting supply of ink contained within the machine versus the length of time until needing replacement cartridges. What is clear from my initial problems through my initial usage is that this printer does not seem to be product HP is behind as much as its other models. Even clicking on supply status on the HP Smart app takes you to the HP supply website, whereas of this review entering in the model doesn’t bring up any replacement ink options – or anything other than generic paper. Other little things indicate that this unit may not be at the forefront of HP’s product line, such as their own software and website providing mismatching info on Instant-Ink. I’m told I have a printer not enrolled in their Instant-Ink program, but trying to set that up results in being told this printer is not eligible. That leaves us with a printer that’s very expensive compared to HP’s other options with questionable support. I’m not confident in 2 years when I need to replace ink that this printer will be supported if this is how they’re treating it when it is new. The feature you’d buy this for – and presumably the reason it costs more than a standard cartridge-based printer has questionable benefits. I can’t say with certainty, but for the cost you’d spend on this unit compared to a cheaper unit + Instant-Ink services wouldn’t even out or be slightly cost competitive over the two-year mark, if the ink does last that long. While it’s a perfectly fine and serviceable printer I’m happy to have now that it’s working as intended, there’s nothing here that stands out from any other full featured all-in-one machine.

Works great! We had a problem with printing via WiFi with our previous printer. This one connects every time! Printing is very good also. Worth the money.

I purchased the printer one month ago. It works perfectly fine. The printed copies are really nice. This printer is user friendly. The only thing i dislike is the carriage. It sounds very loud. I had an officejet pto 8730 and the carriage was much quieter. I really like this printer because its not bulky and it uses less space. I am a fan of HP printers. I also see the ink cost less thsn the cartridges. Thst is a major plus if you do alot of printing. I recommend this printer.

So far, so good. Have had it for about a month. Setup was easy, downloading drivers wasn't difficult, but if this is your first printer you might have problems. Whatever settings I had transferred to my other devices, so that was nice. Ink loading was easy. There is packaging inside I almost missed, but they are indicated in the instructions, so follow them. It prints a little slower than my last HP printer, but it was almost $100 less, too. For what I need it's fine. I do miss that the paper tray cover doesn't lift, you have to pull the drawer out, but that's a tiny issue. The light on the front of the machine turns different colors depending on what's going on, which is nice. Black ink is used far more often, so that comes in a bigger bottle, and even with 4 seperate colors the ink is still way cheaper than my last HP printer. Scanning function has full image bed and from the little scanning I've done I don't see any problems yet.

the printer works well and is easy to use, especially when scanning. Really like the print ink in tanks.

Easy to connect and has already printed a lot. The ink levels did not change at all. Quiet and subtle.

This is a solid, reliable printer. My previous printer started dropping connection to our wifi network. I have not encountered that problem with this printer. I was a little hesitant to purchase this printer, as I have never owned a printer that used ink cartridges...was a bit worried that the setup would be difficult. HP provides a good step by step tutorial, and setup was not bad at all. Overall, this printer produces very good printouts. It is quick and relatively quiet. So far, very happy with this purchase.

Easy to set up. Clear cut directions. Print quality is excellent. We will see how it does a couple of years down the road. Some things require time to tell. Good value. My only con is that the power cord does not seem to be attached firmly, just seems like it will fall off if the printer is moved or the cord is jiggled,

Works great, easy to set up and has good print quality.

I’ve spent enough time with this product to know what it is and what it isn’t. It does what it’s designed to do, and it does it consistently. I appreciated how easy it was to use from the start—no confusion, no unnecessary steps. The quality feels steady and reliable, which matters when you’re using something regularly. It’s not perfect, but it’s practical, and it delivers where it counts. For the price, it’s a solid choice and one I’d recommend based on my experience.

I had a really hard time choosing an inkjet printer after my Canon Pixma printer finally died. I loved the print quality of that printer for color photos and color printouts but hated paying so much money for ink every few months. I checked out the Epson Ecotank printers but they had a lot of negative reviews. I didn't know HP made a similar "Supertank" injket. I checked this out and went with it over the less-expensive HP inkjet as it has a touchscreen interface and an auto-document feeder for scanning. Printer setup was very easy including loading the tanks with ink from the supplied ink bottles. The paper tray seems solid and I can feed in letter and 4x6 photo paper from my old Canon printer (it works just as good as HP paper as far as I can tell). I really love this printer a lot and although it's more expensive up front I'll save a bundle on ink in the long run. I've scanned some documents and printed a variety of projects and pictures. My only complaint is the included software is super basic. My Canon had much better photo print and scan software, but I've also noticed that Canon no longer supports that software so it seems like everyone has gone with more basic software for their printers. The only other minor complaint is the printer takes quite a while to "start up" when you first turn it on, but once it's on, it's pretty fast. So far I've been happy with the build quality and print quality and look forward to saving money on ink long over the years.

This was very easy to set up, the print quality is excellent, it operates very quietly. This printer does everything that I was hoping it would do. I would recommend this printer to my sphere of influence.

I really like this printer. It took me a bit to figure out how to prorgam it, but once I did, I love it. It's super quite and prints quickly. I use it for home projects.

[Employee of bestbuy] Bought this mostly for printing things out for college. The setup was easy from the HP+ app and the app itself wasn't complicated to use. It works flawlessly and have already printed out a full textbook, reports, and powerpoint presentations w/o out issue while not making a dent on the ink used and done wirelessly from my laptop and my all in one computer.

I think the setup, print quality, and overall value are all excellent. But when it comes to connecting it to phones and computers, it’s a bit hit-or-miss. Once you get past that part, it’s perfect.

I love my HP-Smart Tank 7602 Wireless AI-Enabled All-in-One Cartridge-Free Supertank Inkjet Printer! It does outstanding printing and is extremely easy to set-up and use. I would highly recommend this product to anyone that needs a flexible printer!

When I was shopping for a new printer, a fellow customer (a teacher) saw me reaching for a different printer and stopped me to tell me how much she loved this printer, and the ink that lasts forever. I took a look at the specs and they matched what I was looking for so I purchased it based on that unsolicited review. I love it. I no longer worry about running out of ink right in the middle of my projects. I have been using this printer for several months and the ink is at the 75% level! BTW the ink replacement is NOT expensive, in fact it's about equal to a full set of ink for my last printer which I replaced several times a year. The printer is a little taller than some of the more compact models. and the feeder, scanner, and copier are smooth and easy to use. I am thankful for that kind customer who gave me that unsolicited advice, as I find this printer meets all of my needs and the added bonus of not worrying about running out of ink.

I love the vibrant color photos and copies this copier produces. Printing can be a bit noisy. I use this printer for making my church bulletins and they are beautiful.