Customer Ratings & Reviews

I got these because there was a sale and i wanted a good wireless headset and i just used the lesser non-epic version to some degree of luck minus the first second being cut off of calls at my call center job...so I gor these with the hope that one poor aspect on the other one would be fixed. I was very wrong. When connected via dongle, which is normally more reliable that bluetooth (which reliablity is all that matters when you use a headset at work)...it still cut out the first second. Then after a small amount of use it would go entirely silent for so long I was unable continue to work on it, as this is my Job and I can't take those kind of risks taking calls while it doesn't work constantly. I even connected it with my phone and updated the software to see if that was an issue. Still continued to cut out for long enough periods of a time (minutes in the three times I gave it) while connected via dongle...and still cuts off the first full second. When working at a call center if you miss that first second, you miss an indicator letting you know you have a call, that is a huge deal. Just seems like JLab dropped the ball on these. I also found I was entirely unable to mute the lesser ones while in a teams conversation, but this one of course lets you. However, the flip up microphone mutes typically eventually also give way and stop working or break the microphone connection as well. Nothing about this felt good. Returned and refunded. Not worth the sale price unless you only use teams at work...and seldom. Otherwise still plenty of other options. I ended up with Poly Voyager 2.

When I first got the headset, they were fully charged then the battery died because I used them for an eight hour period. While I used them. They were awesome. I could not charge them afterwards. I called the helpdesk and the only option she could give me instead of troubleshooting was to send out a new battery at no cost. The headset was only two days old. I didn't want that. I just take it back so then I emailed them. They told me to take a picture of my receipt to go ahead and throw out the item and send them a picture of me destroying it And they would give me a full refund. Why would I do that when I could just take it back to the store. All I wanted is some guidance and troubleshooting. It was a very simple.

The headset is good, however don't even by mistake purchase anything from bestbuy online!!! When I ordered it I was supposed to get delivery next day, but soon it jumped to 4 days and was eventually 12 days before it showed up......in the meanwhile I couldn't cancel it or change the address....for some strange reason their "system" wouldn't allow it. After a lot of angry conversations with support I was eventually able to get them to change the address for delivery, however the delivery still went to the original address even though I got mail confirmation on change of address.....part of the awesome online service from bestbuy This was a big problem for me as I wanted a temporary headset for a business trip and wasn't going to stay 10 days in the city I ordered it. By the time I could get someone to pick up the product that was delayed and get them to take it back to a store to return apparently I had run out of the return window! I'm just astounded in this day and age that logistics can be this bad!! Do not buy anything from bestbuy online!

When I use it, it usually being disconnected. Start with a “tack”, you even cannot access it by the power button or anything else.

Bought in January 2026 and they stopped working :( really needed a good and reliable headset for work as I work from home but unfortunately this is not a reliable headset!