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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 5 out of 5 stars

  Easy connect

  • Incentivized
  • Verified Purchaser
  • Owned for 3 weeks

  I thought I’d have a hard time connecting but took maybe 10 seconds. Great and comfortable. Not good with earrings though-

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  Posted 2 months ago by Jenna

• Rated 5 out of 5 stars

  Headset

  • Incentivized
  • Verified Purchaser

  Love it, works great for my classes and can listen well.

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  Posted 4 months ago by LillyW

• Rated 4 out of 5 stars

  Truly Epic in Function and Detail!

  • Tech Insider Network Member

  Video conferencing post the COVID pandemic has become very routine. Once an occasional event, I typically currently attend about ninety nine percent of meetings and trainings in this manner for my professional duties. In light of the aforementioned, it is paramount that headsets required for these interactions be functional, comfortable and robust as they can possibly while providing value. Having previously been very reluctant of headsets with booms, I find myself continually impressed by JLAB’s Epic Work ANC On-Ear Headset. As packaged: • JLAB Epic Work ANC Wireless On-Ear Headset • USB-C Dongle • Dock Stand • USB-C to USB-C Cable (almost 60 inches) These headsets are light and comfortable. Although they are “on-ear”, I do not feel tired wearing them for long periods. The headband is padded and appears to be durably connected to the earcups. I have previously owned headsets that had plastic connections to the earcups which eventually cracked or snapped within rather short periods of moderate use. The muffs as previously mentioned are comfortable and should have been leather in my opinion for additional durability. The right earcup houses the rotating boom which mutes conversations when vertical and unmutes in the horizontal position. This feature can definitely help with the nuances of muting and unmuting during use. Although the application in use may not depict the correct status, having the option to simply swivel the boom for the appropriate microphone status is a plus in my books. On the right earcup are also the volume rocker, power button and a JCON/logo button (default control for audio noise cancellation, Be Aware and Hear Yourself functions.) Both buttons are configurable and capable of multifunction based on the input (i.e. single, double or long tap.) The Logo button can also be disabled to prevent accidental taps. A USB-C port, an LED status indicator and additional microphone for the noise-cancelling features complete the list of items located on the right earcup. The left earcup has the charging connectors for the dock stand and another microphone for the noise-cancelling features. JLAB’s Epic Work ANC Wireless On-Ear Headset has multiple connectivity options: • Hardwired via included USB-C cable • USB-C Dongle via direct connection to compatible devices or via dock stand (which would need to be connected directly to compatible device) • Bluetooth – with ability to stay connected to two devices at any time The hardwired connection can be direct between the headset and the device using the included USB-C cable or in a daisy chain via the dock stand; this setup will require an additional USB-C cable as there will be a connection between the dock stand and device as well as a second wired connection between the dock stand and the headset. For the hardwired connection, the headset must be turned off to be recognized. The headset gets charged when hardwired. While the headset needs to switched off for this connection, the noise cancelling and Be Aware features remain available. In my experience, the equalizer options are not available via this connection. The USB-C connection option establishes a wireless connection between the headset and a compatible device. The included USB-c dongle stows away in the dock stand when not needed. This connection can be established with the USB-C dongle directly connected to the compatible device or via a connection to the dock stand when it (the dock stand) is physically connected to the compatible device via a USB-C cable such as the one included. Noise cancelling and be aware features remain available along with access to the equalizer options while connected in this manner. Connections via Bluetooth offer the most versatility in my opinion. This is the only connection with access to the JLAB app (Google Play or Apple App Store) which in turn provide capabilities listed below: • Configure power and JCON/Logo buttons • Tweak custom equalizer • Tweak custom Hear Yourself volume level • Configure safe hearing volume level • Update headset software • Access to nine different ambient sounds (soothing in my experience) which can be mixed should that be desired • Access to burn-in tool (to help break in components for “optimal performance” per JLAB Using this headset is fairly straightforward. Once turned on, the user is greeted with a confirmation voice note “JLAB on.” For initial setup, a long press of the power button activates the pairing mode and allows nearby devices to add via Bluetooth. As previously stated, the headset can be connected to two Bluetooth devices simultaneously. Once the initial pairing has been completed, simply turn off the Bluetooth on that device and repeat the pairing process with the second device. Upon turning on the headset, a “Bluetooth connected” message is heard should a previously connected device be within proximity. This message will repeat should two previously connected devices be within proximity confirming they have been connected to the headset. When turning off, “JLAB off” can be heard before shutdown. Sound output is very clear. The equalizer has presets for voice and music. A custom option is user configurable, and all three options can be used for either music or voice needs. The bass is deep and comparable to some other high end over-the ear variants I have previously owned. For calls, I have been told quality is clear. The Hear Yourself function enables the user to get a sense of the sound of their voice as heard by the recipients on the other end. There is an option to increase, decrease or disable this effect. The smart Active Noise-Cancelling is very effective in drowning out ambient sound when needed. JLAB states a threshold of up to 30 dB but I have been comfortable with about 40 dB in my experience. Should there be a need to be more conscious of your surroundings, the Be Aware mode amplifies the ambient sounds for the user. Battery appears to last long but I have yet to confirm JLAB’s 60 hours runtime with noise-cancelling enabled. In summary, JLAB’s Epic Work ANC Wireless On-Ear Headset is an outstanding performer with a premium feel and packed with impressive noise-cancelling features among others. It appears well-built and should last a while. JLAB’s generous two-year warranty should help resolve any premature issues along the way. While the headset checks are the required boxes on my list for my daily needs, I thought I would share my wish list for the next iteration. As we continue to occasionally work from home, a carrying case would go a long way to move between locations. As previously stated, the ability for the physical alignment of the boom (i.e. vertical/horizontal) which corresponds to mute and unmute to be appropriately reflected with applications would be very welcome.

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  Posted 1 year ago by Knivels