See more imageswould recommend to a friend
See more imagesend4 Posted
Bought in 2023, worked fine, but now the right hinge has an issue that is causing the molding to pop out, looks like its a common issue with this model.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Monarch Posted
The Chromebook functions well, but its plastic casing is flimsy and breaks down quickly. Seven months after purchase, one of the bottom corners started to separate from the screen near a hinge, making a cracking sound when opening or closing and preventing the Chromebook from closing completely without excessive force. The warranty does not cover this issue because it is "physical damage," even though it is a manufacturing flaw. Three months later, the bottom corner at the other hinge is starting to separate in the same way. Tape works as a temporary solution, but it is imperfect and frustrating since this Chromebook is less than a year old. I would not recommend this product.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hello, Monarch. We are sorry to hear that you have encountered an issue with your Chromebook. The Flex 5i Chromebook Plus, along with a wide range of our other products, undergoes testing and quality control to help ensure we provide great, reliable, quality products for you and other potential users. We apologize for the inconvenience stemming from this, and if you wish to discuss your repair options, we recommend reaching out to Lenovo Support to speak with a representative to discuss your potential options here: 877-453-6686. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. <img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
EverettG Posted
Bought this chromebook in February of 2024. Was great for the first 10 months or so. After that it would periodically freeze up, I would only have 2-4 tabs open and it would freeze up. The fan would also run a lot and loud. I did a powerwash a couple of times, the problems still persisted. I learned to live with that issue, now another issue has popped up. Now when you type the e or c key you get a series of letters and not just the c or the e. I researched this and others have had the same issue with varying models of chromebooks. I tried everything suggested, including multiple powewashes, changing the keyboard languge, trying a full recovery, Nothing has worked, I give up. Looking to buy another model now.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hi EverettG,
Thank you for sharing your feedback with us. We are sorry to hear that you are having such trouble with your Flex 5i Chromebook Plus. We apologize for the frustration and inconvenience that may have caused you. We'd like to work with you to resolve this issue.
Given the troubleshooting steps you've already taken, next we recommend reaching out to Lenovo Support to see what your options are with getting your device reviewed and serviced.
Please update us when you can regarding this. We look forward to hearing from you.
Best regards,
Lenovo
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EricL Posted
Really great computer for the price. Powerful screen and snappy processing. Best Buy took way to long to deliver this though. One never made it to me and I still have not received my money for the return. I had to order it a second time and have it picked up in store which was also not very simple. Recommend the product but you should probably buy it somewhere else.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
ChristianC Posted
My last Chromebook lasted me a good 7 years and never gave me problems, but 2 years on, it just straight up won't turn on. I've attempted every kind of troubleshooting just before an actual repair, but for what it is, I'd rather just buy a new one. Performance while it was alive was fine, but it packed lots of functionality. Basically only useful for homework and watch YouTube while you eat.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Tombo Posted
This is the second Lenovo product I have purchased. The first one, a true laptop only lasted about four years, about average, I guess. Well, this one didn't last one day until I returned it. Setup was easy using existing Google accounts, but beyond that, the hardware issues were already apparent. The bluetooth would say it was connected, or sometimes wouldn't even find the device. When it was "connected" the sounds would continue to come out of the unit's built-speakers. I tried the powerwash feature to wipe it and start all over, but no luck. Other consumers on Amazon complained about bad keyboards, and looking back at my one day's ownership, mine did exhibit some lack of response when hitting the keys. Probably a good thing that the bluetooth didn't work from the get-go so I could promptly get rid of the thing, I would not recommend this product, or for that matter, any Lenovo products.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Fost Posted
As far as a computer it's amazing I love it. The fold will break and there isn't a way around it. I left apple because I was over them, but my first computer away from them breaking is a tough look for this brand
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
JoanneH Posted
Touchscreen does not work very well at all. I would not purchase this computer again just for that reason.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Spockturnal Posted
I really wanted to like this Chromebook but it has one big problem. Very often when opening the lid it gets stuck in tablet mode, rendering the keyboard and tracker inoperable. You have to restart it while holding a certain key to restart the hardware per Google, but it is too much of a pain to have to do that 75 percent of the time just to get past the lockscreen. I'm really handy with my gadgets and did lots of browsing in forums and assistant this is an issue that was very apparent in 2020. But for some reasons with this model the bug has come back. Lenovo support is useless.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
WilliamS Posted
I really liked this Chromebook until the hinge broke. Many others have experienced this issue. It happened with light use just a month after purchase. Lenovo was able to repair the hinge, but it now pops and creaks when opening and closing the laptop. I tend to just leave it open which defeats portability, but I do not trust that the repair is going to hold.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
GeorgeC Posted
Hinge broke (poor quality). Battery life is not good. Screen is basically unviewable outside in both direct and indirect sun. I won't buy another one.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hi, GeorgeC. We are sorry to hear that your experience with your Flex 5i Chromebook Plus did not meet your expectations. If you would like to discuss your repair options and resolve your issues, we recommend you contact Lenovo Support online or over the phone at: 877-453-6686, for assistance. We appreciate you taking the time to share your perspective with us. <img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
DavidP Posted
Works well, but no 'Home' key. No 'Delete' key. No lighted keyboard. Many other negatives. Would not buy again.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hello DavidP,
Thank you for sharing your feedback with us. We're sorry to hear that the Flex 5i Chromebook Plus has fallen short for you in some ways. We wish to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address these points and improve your experience with your Flex 5i.
First, regarding the keyboard, it does not feature the keys you mentioned as Google's design team dictates the layout of the keyboard. We have noted your comments on this and can share it, as it may be considered for future design improvements.
We hope that the information shared helps provide some insight and understanding that may improve your sentiments on the system.
Please don’t hesitate to leave us a note in the Q&A section of this product page to continue this discussion and to share any other details that you may have, as your satisfaction is important to us.
Best regards,
Lenovo
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PhillipL Posted
It worked fine for 1 year and 3 days before the hinges broke when opening. Very bad design flaw. Upon researching after the fact it appears to be a common problem with this model that I did not know before.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
StephanieT Posted
I hate this computer. It is always lagging, the track pad skips frequently, my current issue is with the browser not allowing me to close out of tabs and it continuously freezes I cannot get anything done, sometimes it will shut off and I have to keep pressing the backspace button to get it to turn back on, my printer does not connect with it, you cannot use adobe illustrator with the particular chromebook.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hi, StephanieT. We are sorry to hear that you have experienced these issues with your Chromebook. Pertaining to functionality, to try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to our support team for Chromebooks here: 800-426-7378, providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to leave your review with us. <img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
RobertL Posted
The computer itself is finebut , fast, battery life is bad. There is a MAJOR design flaw with the screen hinges. They are poorly secured and pop out so the screen does not attach to the compter, making it impossible to close and difficult to adjust to line of sight. I returned the first one, but the replacement did the exact same thing. Absolute junk, cannot recommend.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hello, RobertL. We are sorry to hear that you have encountered an issue with your Chromebook. This series, along with a wide range of our other products, undergoes testing and quality control to help ensure we provide great, reliable, quality products for you and other potential users. Should you want to discuss your options, we recommend reaching out to Lenovo Tech Support to speak with a representative. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. <img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
DKata Posted
Not impressed. Had to replace my HP Chromebook that I loved. I was to impatient to wait since it was not available locally.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hey DKata,
Thank you for sharing your feedback with us. We are sorry to hear that your experience with the Flex 5i Chromebook Plus has been underwhelming.
Please share additional commentary on how the system has left you unimpressed so that we can try to help you more precisely.
Best regards,
Lenovo
<img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
CoryA Posted
Works well when it works but I guess I got a bad one cuz its glitchy as heck. The touch pad, the touch screen, etc to the point that its not usable unless I restart it. That happens every day or so.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hi, CoryA. We are sorry to hear that you are having trouble with your Flex 5i. While it is valid, rest assured that your experience does not align with the standard we set for our products, and to resolve this, we recommend contacting our support team at this number: 800-426-7378, to work with someone who may help by providing a resolution to your problems. <img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
RushPurchase Posted
Meh, I should have done more research before I bought this. The Chrome OS is just meh.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hello, we are sorry to hear that your Chromebook Plus fell short of your expectations. You bring up a great point, as we recommend all who are in search of a computing solution, that they review the features, design, and specifications of any device and select what aligns best with their needs and preferences to help ensure you find the right fit for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. <img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Meghan Posted
I was looking for something that would allow me to more-so use it as a tablet, but I liked that this also had the keyboard built in so I could use it as a laptop. Since I was planning to mostly use it for school as a tablet for notes and doing questions, I didn't need any crazy features. Once I got it, the key immediately broke to the point where they completely replaced it, which I was very appreciative of. Once I started using it as a tablet, I noticed that it would read my hand and the pen, which would just end with me making the screen bigger/ smaller due to it trying to read both my hand and the stylus. I can't find anything online that'll allow me to turn on/ off palm recognition, which I find annoying. There are also not many options to find a hard shell to protect the keyboard when in tablet mode, which is another of my concerns since a key broke so quickly on me. If I was able to turn off palm recognition this Chromebook would honestly be perfect. But since I'm not able to touch the screen at all with my hand when writing, I find it annoying and pointless to use as a study object.
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Audrepat Posted
This laptop always delays numbers, backspace and slow on typing, Repeats what you don't want it to! Skips pages while your typing and need to start all over!
This review is from Lenovo - Flex 5i Chromebook Plus Laptop with Gemini - 14" 2K Touchscreen - Intel i3 1315U 2023 - 8GB RAM - 128GB SSD - Storm Grey
Posted
Hi Audrepat,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i Chromebook Plus. We apologize for the frustration and inconvenience that this may have caused you, and we'd like to work with you to resolve this issue.
To start, we recommend attempting a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages various system components and may resolve the input issue.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.
Best regards,
Lenovo
<img src="https://s3.amazonaws.com/stratos-logos/logos/Lenovo.png" alt="Lenovo" title="Lenovo" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />