Customer Ratings & Reviews

Upon first unboxing the item I found it to be a great size and I loved the included kickstand and the keyboard, even though it’s plasticy and cheap, seemed nice to be included. I’ve had many Chromebook so I’m very familiar with how to set them up and did nothing different with this particular device but every time I left it and it went into sleep mode, and I returned expecting to find the instant wake up that we love and expect from Chromebooks…it gave me a error message that stated it was “updating the touchscreen firmware” and not to touch it, once…ok, but it contiued to hapoen. Then it would require me to sign in to my Google account again (no explanation why?), and then I was taken to the home screen with multiple apps now missing and having to be reinstalled. Should have methoned this is also after I found it completely unresponsive with a fully charged battery and in “on” state, and it only came to life after I force reset by holding the power button and finally after rebooting again apps were deleted and I had to sign in fresh. I use tbis for work and I definitely don’t feel like I can rely on this Chromebook and it will be going back which is a shame because I have another Lenovo Chromebook i3 that is not a convertible, but I do REALLY enjoy. I also had horrible LCD shadows around all of the edges and coincidentally non-coincidental, I had display issues with the Duet 5 also and that also was not kept…I know that faulty units can happen but it is disappointing and I would like to share my experience in case it helps anybody else but I will not be choosing Lenovo for a convertible type device ever again that’s for sure. I would have rather had them not include the keyboard that is extremely chintzy as mentioned, make it just a tablet, and spend the cash on quality control instead. Annoying experience and has left a bitter taste in my mouth with Lenovo’s consumer grade products.

I order this 2 in 1 tablet online 11/28/2023 as a Christmas gift for my daughter. It’s 1/5/2024 In in line at Best Buy to return it because it won’t turn on

Honestly, for the price this device has been very enjoyable and amazing. My daughter is enjoying playing Roblox on it. It has good graphics and it’s compact but not tiny. The issue I’m having however is that Best Buy doesn’t seem to have a email to speak to customer service about their failures, and I am forced to leave it on this review which I apologize to all of you who are just looking to know more about the tablet. Do not trust this company to have an order ready for you. I was assured that my cart would be reserved for me for the next 10 minutes and I received a confirmation that my order was received, and would be ready in an hour, but that turned out to be false and, no one at this company gives the slightest care about the massive massive inconvenience this has spawned (Aside from a floor salesman, Frankie, who helped me buy my new device when the other one was available shout out to Frankie !) I bought this one actually rather than the one that I had ordered and I only did that because I looked at my bank account and saw that the money was there because they hadn’t charged me for the tablet that I was supposed to getting. There was a my message that my order was canceled so I had no reason to be too upset about the cancellation or worried about the purchase. However, that was yesterday. I checked my banking account this morning and there was still no charges pthen at 5 o’clock this evening over 24 hours later I was charged for the canceled computer and it wiped out the funds that I needed to pay for my daughters gymnastics, every single person I have talked to there does not seem to give the smallest little inkling of care about how this is affecting me or my family. All they had to do was charge me the first time properly and hopefully fulfill their order but if not, I know how refunds work and that they take a while , this is ridiculous. It’s bad business and the fact that they don’t even have an email for complaints kind of says it all so I just wanted to make sure anyone who is placing a pick up order right now does not feel secure that when they get to the store, they will be getting their item , and if your item isn’t there do not feel secure if your account has not been charged because they might charge you over 24 hours later for it and then put a hold on it for 10 days for the refund and screw up your finances. All I have to say is for me it wasn’t worth it.

It's clunky and it's slow. Rotating the tablet causes it to freak out. The touch screen is frequently unrespsonsive. I knew that this wasn't a performance machine with flagship specs but this table came in well below my expectations. The battery life is good, probably because I never use it.

Severely underpowered, but I knew it would be when I purchased it. After about 6 months it stopped turning on and stopped charging. Best Buy "fixed" it. Maybe 2 months later it stopped turning on and stopped charging again. Again Best Buy "fixed" it. About 7 months later the same problems for the 3rd time, but now it's out of warranty and so if I can get it fixed I have to go thru Lenova even though clearly Best Buy only got it going long enough to get out of the warranty period. Definitely wouldn't recomend, neither the product or Best Buys service department.

I purchased an "open box" chromebook: it was rated "excellent" and arrived fast. It works fine after an easy set-up. My low rating has to do with a missing charger. I had to borrow a friend's or I would not have been able to use it. I called Best Buy and asked for them to send a charger or give me a credit. NO: I would have to return it and re-order the item. I asked twice to speak to a supervisor and was told they were unavailable because of high volume and were very sorry. I'll get my own charger because returning it is a hassle since I need it and who knows the condition of the next one. Very frustrating for a simple request. Lesson learned: ship to store and open it there.

I am extremely disappointed in this tablet. Reviews seemed by and large positive but after owning it for only 1.5 years it's barely usable. The touch screen is constantly glitching, it's extremely slow and needs to be restarted often.

I got it last November 2024, broke down less than 6 months and found out it has 6 months warranty only, have tried to fix it and its the motherboard that gave up so early,I even really took good care of it, just sad, called lenovo tech and i was told they can't do anything about it

Totally died after 14 months. Wasnt even used that much

Item was in stock when order was placed. Best buy cancelled order. Either employee purchased it, or order was double sold to someone else, or inventory tracking is not accurate. Either way, unsatisfied long time customer here.

This tablet stopped working less than a year after purchasing. Was sent out for repair and worked for a few weeks after repair but completely stopped working again and is now out for repair a second time in less than a year. I've been without a tablet (my main computer) for over 4 weeks now.

Bought an open box one. Did not come with charger. I was unable to turn it back on. Best Buy needs to do a better job inspecting these items before having someone waste their time to drive over and pick up.

I didn't expect much considering the price point, but this has fallen apart within 2 months of purchasing. The screen literally popped off. I wish I could return for a full refund but apparently I'm one month too late

The whole laptop just went in some sort of recivery mode or something know one couldnt figure out why and it was not fixable had to return it. Even though we had it for only 2 weeks

Didn't meet my expectations. Would have kept it, had it been faster. For instance, rotating from portrait to landscape exhibited some serious lag when redrawing the screen (blanks then eventually re-draws, rather than a smooth rotation animation like my old ASUS 2n1 Chromebook did). Linux was a nice surprise, but not enough to overcome the poor tablet experience.

The product came damaged when I wanted to turn it on it did not work unless I connected it to the charger.

The touch pad stopping working after 2 months not impressed

I have had previous Duet models, but this one sucks. It might be lemon. Constantly crashing. Can't run some game apps without locking up. Slow in opening anything.

Not as durable as I thought. The keys are already not working good after a month. Would not recommend!

It was reallllllly slow..... it glitched.... and then out of nowhere it just broke screen turned back it charges but it doesnt turn on anymore