Customer Ratings & Reviews

Purchased for my daughter's college experience and it didn't make it one month before it's having problems. Trying to find warranty information and claims info has been trying as well. I can hook this laptop up to an external monitor and it works fine, but the screen is already failing (flickering on the bottom half and unclear picture with distorted horizontal lines) on the internal monitor on the device. Purchased on 6/4/25 and failing by 6/30/25.

Very disappointed with the Bluetooth icon. In the middle of enjoying the music it just disable itself.

This was, without question, the poorest customer experience I have encountered. I went to a location based on the website indicating the laptop was in stock. It was not. I then drove to a second store, where I stood unacknowledged for approximately 15 minutes while multiple employees congregated and socialized at the front entrance. Two employees walked directly past me without engagement. At that point, I should have exited the store. Despite this, I proceeded with the purchase, including a one year Geek Squad protection plan at an additional cost of $165. From initial setup onward, the device demonstrated clear quality issues, requiring four forced restarts just to complete setup. Over the subsequent three to four weeks, the laptop has exhibited persistent and severe Wi Fi failures, including extreme slowdown and complete loss of connectivity. All updates were applied, and the issue is isolated to this device, as no other equipment on the same network is affected. When I contacted Best Buy support, they refused to provide assistance beyond directing me to Lenovo. Notably, the representative immediately identified the problem as a defective Wi Fi card, which strongly suggests a known and recurring issue. Despite having paid for Geek Squad coverage, the representative declined to schedule service, and the website does not allow self scheduling. The only guidance provided was to pursue the manufacturer warranty. This raises a fundamental issue: why sell a Geek Squad plan if the customer is categorically redirected to the manufacturer for defects during the coverage period? The protection plan provided no value and effectively resulted in an unnecessary $165 charge. From what I have read, Lenovo will likely require shipping the laptop out, which is unacceptable for a brand new device. I specifically bought this device for graduate school and will have to withdraw from a class because of these issues. Unacceptable. I will be returning this laptop next week if Lenovo requires me to ship this to them, I guess we shall see how long it takes them to reply to my ticket. The product, the in store experience, and the post purchase support process all failed. This was an exceptionally poor experience end to end.

This laptop has been nothing but problems since I bought it. It has trouble recognizing an external monitor. The Windows 11 settings app also frequently freezes. And when it freezes, I'm only able to shut down the computer by pressing the power button for a few seconds. Then it will only turn back on by pressing the power button again, not by just lifting the lid. Then the settings app doesn't work. I have reinstalled Windows 11 and attempted many other fixes, too numerous to list in detail here. At the moment it's working, but I'm not confident it will continue to do so. It seems to be particularly bad after any Windows update, so I'll see what happens next month when the next major update is released. If my problems persist I may just have to ship it back to Lenovo and see if they can fix it. I'll never buy another Lenovo again. It's a major disappointment.

Purchased 2 laptops (Lenova Yoga) for business. Very nice. However, Geek Squad is terrible. Can't speak to the actual store. Had to transfer from old laptops to new and it was a nightmare. Several trips to store and they only got partial transfers done. Geek Squad had to come to our office because of all the problems. The arrival window was 7am to 7pm. Night before received a text would be 4pm to 7pm. Paid an employee overtime to stay because one computer was his. Geeks never showed. Never called. We're still struggling with some aspects of these computers but we're done trying to get help. We pay the yearly membership fee too. Doesn't really help other than the recording thanks you for having it.

The Bluetooth on my yoga laptop failed within the first two weeks. I don’t know that it ever worked, but when I tried to connect a Bluetooth mouse to reach out to purchasing it wouldn’t work. Best Buy would not exchange the product. Lenovo would not exchange the product. I had to wait a week for them to send me a box and now it will be two weeks or more in Depot Repair! Completely ridiculous when a device fails in less than 30 days and they won’t exchange it

I got this laptop to replace my old laptop. Everything seemed to be working fine on the first day. Updated everything and all, but as soon as it was the next day it would not stay connect to the internet no matter what i did. Apparently this model has a habit of having trouble staying connected to the wireless internet. So i just returned it as i didnt want to deal with the problem.

I would give this a zero out of ten if i could but it doesnt go that low. My problem is that i ordered a computer on the 28th and was supposed to get it on the 30th, which i did but it was not the computer. They sent me a 3D printer instead. After calling customer support for an hour of being left on hold and then hung up on i went into the store to actually talk to someone. They somewhat figured it out and reordered my computer. I then got confirmation that it would be delivered on the 5th. So i go home for a couple days and think everything is fine until the 5th of september hits. I get an email saying the computer wont be mailed to my house till the 18th now. Im so flustered because i was supposed to get this computer a week ago for college. Now im stuck without a xomputer for the first three weeks of college and there is nothing i can do about it. The best buy that messed it up cant even give me some sort of compensation for this bad turn of events, whoch makes it even worse. So to end off this one heck of a story im not sure if i will be buying from best buy again because of this terrible order.

Very disappointed with this purchase. Lenovo includes the pen for the same price. Even with metal lid/top cover, screen is flimsy weak and breaks way, way too easily. Next can’t get replacement screen for anything less than almost $500, more than 1/2 cost of computer. Mouse continually looses Bluetooth connection. Avoid this computer like the plague.

This laptop cannot stay unplugged for 3 hours - I have 3-hour meetings, and the laptop would run out of charge before the meeting was over (even when fully charged before the meeting)

Fast laptop! With enough memory! Also recharges very quickly Thanks

Not enough ram to do anything. This laptop could be the best laptop I’ve ever had except it only has 16gb soldered in and no expansion. Come on Lenovo. 16gb is phased out now.

We purchased this computer 2 months ago and this morning, after charging overnight, it won’t turn on. Googled the problem and apparently it’s not uncommon although none of the recommended fixes work. Can’t get through to Lenovo for support so took it to Best Buy geek squad for help but they won’t help because we didn’t purchase their warranty coverage. This is a nightmare, don’t buy this computer.

I'll never order anything to best buy again.That's for sure not after this

I plan to return the item as it is av2023 modelthat I was not informed when given the specifics of the laptop. Why would I want a three year old device that has probably been improved with time.

1st time with this brand. Barely used the laptop & it takes forever to load &/or doesn’t ever load. Not sure if I got a “bad batch” or if the brand is that bad.

We have been told that our laptop would be delivered Tuesday. And 11 days has passed and we haven’t received nothing. Turns out that our address wasn’t corrected when we did in person before confirming our new address.

The portals- 2 USB-C don't work. I have a docking station that I bought from Best Buy and I get intermittent service. Its very annoying.

I returned the product due to terrible customer service I was treated to by the Geek Members.

Keyboard malfunctioned within a month of purchase.